adidas Portugal レビュー 

I purchased a pair of pants during the Black Friday event at the end of November 2024. On December 1st, I received confirmation of the purchase, but the product never arrived. On December 16th, I received an email from Adidas stating that my order was canceled because the product was out of stock. However, when I checked their website, the item was still listed as available for purchase. This is highly suspicious, as it seems they sell items during promotional events without actually having them in stock, perhaps just to collect money without having the product available.

Since December 16th, I have been waiting for my refund. Today, January 6th, 2025, I contacted Adidas customer support via chat to inquire about the status of my refund. I was assisted by someone identified as Harsh_C, who responded in a very unempathetic manner, claiming the refund was processed on December 16th, which is clearly not true. After repeated explanations, they requested my bank statements, which I believe is an invasion of my privacy and security. Despite my reservations, I provided the documents. They then asked for my January 2025 transactions, but as the bank has not yet closed the month, I sent the available records.

Even after all this, they told me I need to wait another 24 to 72 hours. It has been over a month that I’ve been chasing a refund that is legally mine. This is unacceptable for several reasons:

They should not request sensitive documents like bank statements, as this compromises my privacy and security.
Customer service is extremely poor, with unempathetic responses and no concrete solutions.
Selling products that are not in stock to meet sales targets is a dishonest practice and undermines trust in the brand.
I demand an immediate resolution. It is absurd to have to plead for a refund for more than a month. I hope this serves as a warning for others to reconsider shopping online with Adidas, especially during promotional events like Black Friday. My experience shows that the brand prioritizes its sales metrics over customer satisfaction and integrity.

Qualidades

Adidas uses a bad courier called UPS, which mark product as delivered but won't deliver to the shipping address and won't even attempt the delivery. No interaction with customer, no notification. Adidas delivery is not reliable in Porto. I will never buy again in this store since this is the second time they surpass estimate delivery time.

Ma experiência na adidas….tive a falar com um assiste no chat live onde enviei fofos a mostrar o meu problema…tinha 2 pares de sapatilhas no saco para fazer o pagamento que dava no total de 70 euros, mas quando eu ia fazef o pagamento passava das 23h e o valor mudou de 70 euros para 88 euros porque os extras 20% nao estava a dar a partir das 23h mas no site dizia que a promoção era até a meia noite…
Mando fotos para confirmarem que nao estava a fazer o desconto extra. No final chamaram-me mentiroso!

Adidas customer service employees do not fulfill their duties and do not help customers in any way to solve the problem with a low-quality product from Adidas. Instead, Adidas customer service employees, as I assume, are busy with their personal affairs during working hours, judging by the inadequate response from Adidas customer service employees, perhaps they drink alcohol during working hours and play computer games. That is why Adidas has such an incompetent customer service that customers rate it at one star. This confirms my guess that Adidas customer service is simulating work in order to justify its salary. And the customer should not expect any real help from Adidas customer service. In addition, Adidas deliberately and cynically violates consumer protection laws.

Recentemente comprei 4 artigos. Devolvi todos eles e apenas me reembolsaram 1!
Contactei via telefone e e-mail, forneci dados e provas da devolução e simplesmente respondem com a seguinte mensagem:

"Depois de verificarmos atentamente o pedido, foi decidido que não processaremos o seu reembolso. A sua devolução para o pedido: xxxxxxxxx não foi entregue no nosso armazém nem nos forneceu provas da devolução total dos produtos de acordo com os nossos termos e condições.

Se não estiver satisfeito com esta decisão e desejar verificar como funcionam as resoluções de disputas online, por favor siga este link para o website da Comissão Europeia: *LINK OCDR*. Este link é fornecido de acordo com a regulação (EU) No 524/2013 do Parlamento Europeu e do Conselho, apenas a título de informação. Não somos obrigados a participar em resoluções de disputas online"

DESILUSÃO TOTAL. EVITEM

A experiencia com o apoio ao cliente tem sido vergonhosa!!!!
Devolvi 2 produtos utilizando a transportadora contratada pela Adidas, a UPS.
Quando receberam a devolução apenas me reembolsaram 1 dos artigos.
Fiz vários contactos pelo chat da app da adidas, e foi-me dito que iam resolver o problema, ou seja, devolver o meu dinheiro.
No entanto isso não aconteceu.
No ultimo contacto que fiz, disseram-me que não fazer o reembolso porque não receberam todos os produtos!!! Acusamdo-me de estar a tentar uma fraude!!!
Tenham cuidado com esta marca, são uns vigaristas, fui roubado!!!
Adidas nunca mais!!!

A encomenda demorou imenso tempo a ser enviada, quando foi enviada a data de entrega aumentou por via dessa demora.
Dps disso a UPSMERDA não entregou a encomenda na morada e deixou num pick up point. De 4 encomendas feitas na Adidas 3 não foram entregues. Foram todas devolvidas e a Adidas nada faz para pressionar a transportadora. Só ficam a ganhar assim ... Nunca mais

Comprei uma t Shirt Future Icons cor de rosa e o símbolo bordot. Produto conforme a descrição e chegou na data prevista.Recomendo e irei comprar mais vezes.

Entre a aplicação e o apoio ao cliente
A minha experiência foi uma vergonha !!

Compro regularmente na Adidas.pt Chega sempre tudo bem e demora no máximo 2 dias. Muito bom serviço