Poor Service and Unprofessional Handling
We had a highly disappointing experience with Ads Control. They mismanaged our ads account, leading to a permanent block, failed to stop campaigns as requested, and refused to refund the unspent budget. The campaigns performed poorly with a negative ROI. We strongly advise against working with Ads Control due to their unprofessionalism and lack of accountability.
ADS CONTROL からの回答
Hi!
Thank you for your feedback.
We understand your dissatisfaction, but we’d like to clarify a few points:
1) Community and ROI Issues
At the start of our cooperation, we noted that your company had ongoing community issues and had not seen positive ROI prior to our involvement.
2) Terms of Cooperation
From the beginning, we made it clear that we could not guarantee positive ROI or refunds, as our responsibility was limited to managing ads and media. Additionally, the conversion rate of users on the product was your responsibility.
3) Approval Process
All actions taken during the campaign were done with your prior approval.
4) Campaign Delays
Each time we launched a new campaign, you requested to stop it due to issues with the product. You acknowledged that the negative ROI was due to the product's poor conversion rate, not the marketing efforts. We have screenshots from our chat as proof.
5) Unspent Budget
An unspent budget of $520 was attempted to be refunded at the end of our cooperation. However, since you did not provide the necessary details for the refund, our team spent the funds on the product. You contacted us three months later, after the funds had already been spent. We have evidence to support this.
6) Contractual Issues
The main issue seems to be the absence of a signed contract and threats of legal action. This situation has complicated our ability to address the review effectively.
We are always open to constructive dialogue and are committed to resolving any issues. If you have further questions or need additional clarification, please let us know.
Thank you for your understanding.
Best regards,
The ADS CONTROL Team
