Adults Play レビュー 

Adults Play からの回答

2025年4月28日

Thank you ever so much for your wonderful 5-star review! We truly appreciate your custom and support. We look forward to welcoming you back in store again soon 🩷🖤

Adults Play からの回答

2024年12月31日

Thank you for your kind review. We really appreciate your support and look forward to welcoming you back in store.

Adults Play

Adults Play からの回答

2024年7月25日

We are very sorry to hear you didn’t receive your item that you ordered. Upon investigation, we can see that your postal service attempted to deliver your item to your address and there was no response. They therefore stated they left a card for you to collect your item and the postal office. They then returned it back to us as no one collected the item.

We have refunded the full amount of your order and as a gesture of goodwill we have sent you a 15% off your next order.

Apologies for any inconvenience caused.

Adults Play

Adults Play からの回答

2023年10月10日

Thank you for your review. We hope to welcome you back to Adults Play soon.

Adults Play からの回答

2023年8月21日

Hi Paul 👋🏻 Thank you for your kind feedback, we appreciate it very much. We are happy you enjoyed our service and value your custom immensely. We look forward to welcoming you back soon!

Adults Play からの回答

2023年3月20日

Hi Brad,

Please see our reply to your other account you made previously regarding the same issue.

Adults Play

Adults Play からの回答

2023年3月6日 に更新

Hi.

We can see your order was Sunday 26th February 2023, we state on our website that there is a 2 working day processing time. However, we dispatched your item on the 27th February 2023. You received the tracking number via email on the 27th February 2023. Our website states that shipping to countries outside Europe can take up to 7 to 10 working days. It’s only been 6 working days thus far. The U.K. mail system was hit by a cyber attack in January and are still experiencing delays. We have updated our website with ongoing notices from Royal Mail every day since. But I can assure you, your items were sent the very next day after order.

Adults Play からの回答

2023年3月19日 に更新

We are sorry to hear concerns and disappointment. As explained, orders were sent out by Adults Play the same day of ordering. We simply do not have any control over cyber attacks against the British Postal System. We have updated our website daily with information regarding the postal system since we were notified about parcel delays.

We filed a claim against Royal Mail on your behalf and replied to you explaining that we would update you regarding this, which we did.

We can only apologise once again on behalf of Royal Mail for the inconveniences caused to you.

—————— —————UPDATE ——————————

Dear Brad,

Thank you for your constructive feedback. We really do feel your frustrations with the disruptions to the U.K. postal system and although it’s way beyond our control, we have vented your frustrations and concerns directly to Royal Mail, where along with Adults Play, sincerely apologise for the disruption caused to your order.
As a result of this, we have revised our internal policies regarding disruptions and refunds and have implemented a more transparent policy that will put our customers first.
We have ultimately issued refunds for shipping costs for all orders that have been affected by the delays.

In regards to blocking you from our website, it is in fact Australia as a whole that has been temporarily blocked from purchasing from Adults Play, as this is where we are experiencing the longest delays and wouldn’t want to cause further distress to customers residing in Australia.

We hope you received your refund as requested and accept our apology for the inconvenience caused.

Regarding the delayed delivery, please accept the item as a small token of our gratitude for shopping with Adults Play without the need to return the item.

Adults Play

Adults Play からの回答

2022年11月28日

Thank you for your review. Your custom means a lot to us. Pop back soon!

Adults Play からの回答

2022年11月3日

Thank you for the great feedback! We value your custom and hope to see you again soon.