Advanced Whitening レビュー 

122
•
TrustScore 5段階評価の2

1.9

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I paid 62 £. I have still not received my parcel. they never answered email. No phone number, zero communication. Just avoid them! Big Scam. I will dispute the transaction with my bank .

5つ星のうち1の評価

cant even give a 0 otherwise would, as many others purchased, november still nothing, keep saying item shipped and track shipment,,, but guess what .. no shipping / tracking ref, checked spam emails e... もっと見る

企業が回答しました

5つ星のうち1の評価

Avoid at all cost !!!!!!!! Order placed on 5th of September, never arrived ( its end of October now !!! ) Despite reaching out to customers service several times , no reply from them, no refund... もっと見る

5つ星のうち5の評価

I ordered these on a recommendation from a friend (I used to buy them in the USA, not online) My friend did say the package usually takes a couple of weeks. Mine arrived just after one week, so I w... もっと見る

企業情報

  1. 歯のホワイトニング サービス

当該企業による記述

We sell genuine Crest 3D Whitestrips across Europe


連絡先

1.9

期待以下

TrustScore 5段階評価の2

122件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.9

すべてのレビュー

(122)

過去12か月のレビュー数: 4件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

These do work

I ordered these on a recommendation from a friend (I used to buy them in the USA, not online)
My friend did say the package usually takes a couple of weeks. Mine arrived just after one week, so I was pleasantly surprised.

These do work. Read the instructions, remember not to put straight onto freshly brushed teeth. Minimal sensitivity using these also, which is a plus.

2023年6月1日
自発的なレビュー
5つ星のうち1の評価

If I could give this ZERO stars I…

If I could give this ZERO stars I would.
Don’t know where to start to be honest.
Communication has been terrible.
When I placed the order I gave them my new address for DELIVERY, my BILLING address is different but I clearly stated. I then receive the shipping details and they have sent to my BILLING address. After NUMEROUS emails of me telling them they have this wrong they replied saying I needed to RE-ORDER pay again etc and sent me the payment link! ‘‘Em hello you got this wrong not me!
It was a real struggle to get the parcel as I no longer live at that address.
I receive the parcel open it to find only 5 whitening strips! Re-read my order details and it is VERY misleading. 10 strips 5 pouches. Which is what I have received but there are 2 strips per pouch, one for top teeth and one for bottom teeth. I paid £29.95 and the shipping totaling to £30.96. So basically £6 per pouch / session to whiten your teeth! Honestly unbelievable!! You can get a months supply for £30!! Please please PLEASE AVOID this company they are honestly HORRENDOUS and complete SCAMMERS!

2023年6月27日
自発的なレビュー
Advanced Whitening ロゴ

Advanced Whitening からの回答

Hi Gemma, we are not scammers, we deliver strips to thousands of people. We don't often get complaints about the size, we clearly say 5 pouches on the site. The address that is entered is what we deliver to. We apologise if you've had a bad experience.

5つ星のうち1の評価

Shockingly really bad service

Shockingly really bad service. Ordered strips a couple of months ago and never received the them. So unprofessional in their replies to my emails too. Replying with a "Hey there". Took absolutely no notice of what I was telling him. They said it was delivered on a certain date/time. I have a ring doorbell and it was never delivered. I contacted my bank and they are looking into the company and have said they have evidence to dispute the payment they took from me.

Avoid this company at all costs!! Disgrace

2023年6月26日
自発的なレビュー
Advanced Whitening ロゴ

Advanced Whitening からの回答

Hi Gill, sorry to hear this. We are happy to provide evidence. If there's photo proof of delivery to your address we cannot do much. We don't change the delivery addresses that pass onto the courier Evri. I'll check what the team can do

5つ星のうち1の評価

Item never arrived

Item never arrived. Have been waiting for 3 weeks. Have emailed 4 times and each time have to repeat the same message. It's clear they don't even read the emails properly.
Avoid this company!

2023年6月25日
自発的なレビュー
Advanced Whitening ロゴ

Advanced Whitening からの回答

Hi Raj, I've informed the team and they will check where the order is or raise a case for you

5つ星のうち1の評価

Never arrived no package

Placed an order weeks ago and have still not received my package emailed multiple times to see where it was as the tracking on the website doesn’t even work. So disappointed

2023年6月25日
自発的なレビュー
Advanced Whitening ロゴ

Advanced Whitening からの回答

Hi Hannah, please email info@advanced-whitening.com and our team will check where the order is or raise a case for you

5つ星のうち1の評価

Ordered online and did not arrive

Ordered online and did not arrive

Updated - Emailed client services numerous times with no response

2023年6月24日
自発的なレビュー
Advanced Whitening ロゴ

Advanced Whitening からの回答

Hey Lee, please email us again with subject "trust pilot review follow up", will look in this matter and solve the issue.

5つ星のうち1の評価

Item never arrived …

I cannot comment on the product as the item never arrived - courier stated the item was posted through a letterbox in a workplace that has no actual letterbox.

However, Advanced Whitening are refusing to give me a refund on this presumably because they can't be bothered claiming from their couriers, despite the couriers photographing a closed shutter with no letterbox as "proof" of delivery.

2023年6月21日
自発的なレビュー
Advanced Whitening ロゴ

Advanced Whitening からの回答

Hey really sorry to hear this. If there's photographic proof of delivery from the courier to the address given we cannot do much. It may be worth following up with the courier Evri to check exactly where they posted it as we don't change the addresses.

5つ星のうち1の評価

Avoid. Never received order

Avoid.
I ordered a package of whitening strips but never received the package. Very poor customer service when I contacted them, with the team telling me to ‘double check’ I had not received the order. Then they were unwilling to process a refund or send a replacement without further payment.

2023年6月12日
自発的なレビュー
Advanced Whitening ロゴ

Advanced Whitening からの回答

Hi Nick, sorry to hear this. If there's photographic proof of delivery to the address given we cannot do much. We can contact the courier to see what they can do.

5つ星のうち5の評価

Fab product

I’ve already noticed a difference after using the strips for 5 days. Little sensitive for the first couple of days but all good now.
Arrived within a week with no issues 👍
Would definitely recommend.

2023年6月17日
自発的なレビュー
5つ星のうち3の評価

The product it self is great and the…

The product it self is great and the results likewise. Customer service is also satisfactory, can’t fault it. However the state in which the package arrives leaves a lot to be desired. The first time I just thought it was a one off, but then my second order was in worse shape. As if thrown around and stood on even, the packaging completely comprised and flattened. This might be down to the courier I know, but it’s a part of the service you’re paying for and it’s not really good enough when you’re paying that amount of money.

2023年6月14日
自発的なレビュー

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