Adventureco レビュー 59

Absolutely pathetic experience dealing with Adventure Corp.

Dispatch times were unacceptable, stock/supply was clearly not under control, and communication was next to useless. Once they had the order, getting a straight answer or any meaningful update felt like pulling teeth. Customers should not have to chase a company just to find out where their order is or whether the item is even properly available.

What makes it worse is that this does not look like an isolated issue. My experience lines up with the same themes other people have raised publicly: delays, poor follow-up, and a complete lack of confidence in the ordering process.

If you want reliability, clear communication, and timely dispatch, look elsewhere. I will not be ordering from Adventure Corp again.

I ordered some parts on the 26/6/25 expecting the usual kind of lead time. We are now 10/8/25 and I still have not received my order.
I contacted them numerous times to voice my issue but fell on deaf ears.
I am now out of pocket and nothing from them.
What a SCAM they take your money and run. Low dogs

What horrible customer service!!!! I ordered a Caterpillar hivis jacket via Adventureco on Big W marketplace and the product they sent was faulty. I raised a ticket and initially they were responsive, but then they just ghosted me! I emailed every second day and for 2 weeks NOTHING! Literal crickets even when Big W tried to step in. Thank God Big W gave us a refund. These guys make me COMPELLED to write this review to highlight their 0 star customer service. Never again! 👎🏽

I ordered parts and a month later still no parts and not even an email. I sent 3 messages to ask about my order and no reply. I wouldn't recommend using this company as they take your money and run.

I ordered a Gibbon slack-line from Adventure Co in late November to give as a gift to the kids for Christmas.
The slack-line arrived shortly after and stayed in its sealed package until it was unwrapped Christmas day.
Upon opening, the box was FULL of black mould and mildew. The slack-line is functionally fine after a wash but the mould stains/smell are permanent.
This is a genuine safety hazard as inhalation of mould spores can cause sickness, especially considering the packaging was opened indoors. Clearly somewhere along the way the inside of the package was gotten wet. I intend to take the matter further than the Adventure Co because this is a violation of Health, Safety and Consumer Laws, however this review is my primary PSA to warn consumers against purchasing products from this company. It is clearly not a professional operation and I am very disappointed with being delivered mouldy products, ESPECIALLY considering it is a product designed for SMALL CHILDREN who should not be subjected to mould.

DO NOT BUY FROM THIS BUSINESS.

No shoes yet. They say they sent them three times now. They want you to add an app to your phone to track the order. I was suspect at that point.
Save yourself time and aggravation, order elsewhere. .

These people are absolutely useless. Heving not receiving the shoes that I had ordered after 4 weeks I cancelled the order via my credit card. 3 weeks after cancelling the shoes arrived the wrong size! No invoice or delivery slip and no info on how to retern them.

Ordered some Vivobarefoot shoes and they arrived the next day. Great fast service, very happy.

I would give zero stars if it were possible. On March 1, I ordered Lightweight Men’s Driving Shoes in size 12. A package arrived on 4/5, with no invoice, and containing the wrong shoes / wrong size. When I reached out to the company, all I got was a scripted response offering no solution. Not the experience I expected based on other reviews.

The best range of barefoot shoes for the best prices. I ordered 2 pairs that didn’t quite fit and they sent me 2 other pairs straight away so I didn’t need to wait. Great service and awesome shoes!

Great high quality products and amazing customer service. Purchased ultralight compact camping chairs and they were gorgeous and solid. Arrived quick too

Had to get a harness replaced and Andy was very helpful and prompt. Such good customer service :)

Awesome customer service, parcel arrived quick

Our family love buying from Andy and his team, always amazing service and great products. We will definately continue to support them 😊

Great customer service and would definitely purchase from this retailer again! Makes such a difference when people are kind and care about their customers :))

Purchased the Tully bag, great product, well made and service was fantastic.

Great experience, Andy was very helpful!

Service was quick and very helpful. Assistance was very professional and prompt.

Exceptional customer service, while I ended up returning my item due to them being too big (and being the last pair in stock) the friendly and responsive communication made the process so easeful. It's rare to get such attentiveness in the retail sector. Much appreciated!

Great quality , fast delivery!