The sales team are very responsive and keen to allow you to try new peroducts. The shipping process is very efficient. I didn't give a full 5 stars as the shipping times are a little slow (overseas sh... もっと見る
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Thank you for giving such as fast and wonderful service to us here in Central Craft Beverage Philippines. Thank you for giving also our brewers here the product that incomparable. Truly , AEB is giv... もっと見る
Placed order and paid 2 weeks ago, order still not despatched let alone delivered !
企業が回答しました
We have been using AEB Yeast for a while now and can truly say it is the best yeast we have used. Their customer service is second to none and always on the other side of the line for any advice neede... もっと見る
企業情報
当該企業による記述
We are specialized in the supply of high-quality ingredients for the production of Beer, Wine, Cider, Kombucha, and Hard Seltzer. With a strong focus on yeast, enzymes, yeast nutrient, and arabic gums, we are dedicated to supporting and enhancing the brewing and fermentation processes. Whether you're a seasoned professional or just starting your brewing journey, AEB Group is here to provide you with the essential ingredients to unlock the full potential of your creations. Our team of experts is passionate about the science and artistry behind brewing, and we're always ready to offer guidance and support. We take pride in our commitment to customer satisfaction. By choosing AEB Group, you can expect prompt order processing, reliable shipping, and excellent customer service. We value your feedback and strive to continuously improve our products and services.
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3.8
ほぼ満足
32件のレビュー
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ネガティブなレビューの 50％に回答しています
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Order paid for 2 weeks ago - Still not Despatched !
Placed order and paid 2 weeks ago, order still not despatched let alone delivered !
2026年4月2日
AEB Group からの回答
Good afternoon,
We sincerely apologize,this is not the level of service we aim to provide.
The main issue arose from a misunderstanding on our side. We were informed that the order needed to be ready by Monday last week, and as a result, we believed it was already in handling and logistics. This led to the order being finalized on Thursday, with shipment arranged for last Friday.
We completely understand how frustrating this delay must be, especially after waiting two weeks. To help minimize the impact, we have arranged an expedited shipping solution to reduce the delivery time as much as possible.
Thank you for your patience, we truly appreciate your understanding.
Best regards
I have ordered yeast a couple of weeks…
I have ordered yeast a couple of weeks ago, and nothing happends. Last time I got the order in a few days.
2026年3月4日
Packaging needs addressing,several…
Packaging needs addressing,several times the vacuum has failed on the yeast to which I will not use for issues of quality.
2025年6月5日
AEB Group からの回答
Hi,
We're truly sorry to hear about the issue you’ve experienced with the packaging. Please know that we’re always happy to step in and resolve any problems as quickly as possible.
I’ve checked your case with our customer service team, and I can confirm that the replacements have already been sent out.
If there’s anything else you need, please don’t hesitate to reach out at infoecommerce@aeb-group.com or at +44 7445 269342 — we’re here to help!
Best regards
Fast delivery and great products
Fast delivery and great products. Their yeast has really changed some of our beers in a great way. A great company to deal with.
2025年2月27日
Great products and quick service.
2025年3月21日
An excellent product
An excellent product, back by great service from the AEB team; their new yeast met exactly what we looking to produce in a Vienna lager
2025年1月12日
Excellent service.
2025年1月7日
We have been using AEB Yeast for a…
We have been using AEB Yeast for a while now and can truly say it is the best yeast we have used. Their customer service is second to none and always on the other side of the line for any advice needed.
2024年9月24日
Excellent products and customer service
Excellent products, delivered well packaged and in timely manner. Thanks AEB
2024年9月12日
Sales and Products good, Shipping expensive.
The sales team are very responsive and keen to allow you to try new peroducts. The shipping process is very efficient. I didn't give a full 5 stars as the shipping times are a little slow (overseas shipping) and unless you order in bulk, the shipping costs are quite high.
2024年8月21日
Great customer service and technical advice
I recently purchased brewing yeast from AEB, and I couldn't be more impressed with their outstanding customer care and post-purchase support. From the moment I placed my order, AEB went above and beyond to ensure I had everything I needed for my project.
First and foremost, I was pleasantly surprised when I received my package. Not only did it include the high-quality yeast I ordered, but AEB also generously included a variety of other samples. This thoughtful gesture allowed me to experiment with different strains and broaden my understanding of their products.
What truly sets AEB apart is their exceptional customer support. Sarah Fila, in particular, provided incredible assistance. I was using the brewing yeast for a rather non-traditional application in coffee processing, and Sarah offered invaluable input and guidance. Her expertise and willingness to help were instrumental in the success of my project.
The post-purchase follow-up from AEB was equally impressive. They reached out to ensure I was satisfied with my order and to offer additional support if needed. This level of care and attention to detail is rare and greatly appreciated.
Overall, my experience with AEB was nothing short of excellent. Their commitment to customer satisfaction, combined with their high-quality products and knowledgeable staff, makes them a standout in the industry. I highly recommend AEB to anyone in need of brewing supplies, and I look forward to continuing to work with them in the future.
2024年6月10日
Great Experience with AEB
They make some great process aids, their customer care is brilliant and shipping service is quick and reliable. Highly recommended!
2024年6月6日
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