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After having difficulty with receiving assistance from the company we purchased our system from, we were finally given AES's phone number and worked with Sal. He quickly and easily resolved our programming issues. We are finally up and running and all is going smoothly! Thank you Sal! Our experience with him was so fantastic that we would recommend these guys to anyone and everyone...

Total garbage, had nothing but problems since the day it was installed. Currently saving up for a another version from a different company. Just buy the better one in the first place and save yourself a whole load of problems

We installed AES' Praetorian Guard gate system. We are having difficulty enabling all the features including getting the system to correctly display accurate time and day. Initially, I was unable to reach technical support. I later found out that they have changed their helpline phone number. They need to update the # in the literature which comes with the unit. Now that i have the correct contact info, i find them to be responsive. However, it appears that their app has trouble sometimes with android phones syncing the gate's time/date stamp with the phone. They can do this manually from their end but not ideal. Also, having difficutly getting notifications when the call button is pushed at the gate's intercom. Also, a bit frustrating.

We have been extremely satisfied with the AES Multicom Classic and found it to be a very reliable, highly functional but also easy to use system. Build quality is also excellent. As a wholesaler after sale support is very important to us, we have had absolutely exceptional support from the team at AES on multiple occasions and can confidently recommend them.

Everyone that i dealt with was very patient, extremely helpful in all respects, knowledgeable and supportive.

Still waiting nearly 2 months for a refund. No comms, constantly have to chase.

Appreciate very much Mr. Kiefer’s assistance. He is kind, knowledgeable, patient and indeed followup with what he promised he would do. Great person to be doing customer support.
Thank you Kiefer.
John

Great knowledgeable service. These guys go above and beyond to help you.

We have the AES Pro Intercom System. This has been nothing but trouble since the day it was installed. The camera resolution is poor, the intercom frequently fails in that we receive no notifications on our devices, the intercom keeps changing its time zone, just an endless stream of issues. The app is extremely poor and not user friendly at all and there are no instructions on how to use the app. It is just trial and error. Colossal waste of money and would not recommend AES products to anyone.

The customer service and tech support I got from Kiefer McDonald was outstanding. I have had issues in the past with tech support on BFT products where the tech support was impatient and condescending. Very much NOT appreciated. Kiefer was very patient, very helpful and helped me solve my problem.

Unit constantly go offline, have to reboot at least once ever two days. Very slow to ring my phone and get app working. About to just go back to using the remotes again

Huge thanks to the very polite and professional technical support engineer Kiefer Mcdonald for helping me sort out my intercom problems when moving into my new home, I was very impressed with this guy would highly recommend their products. Thanks

Great Support from AES . Kiefer was so so helpful and fixed our problem saving me huge monies , cost nothing to fix , an intercom company would have charged me over £200
Reagrds sara

Great support from AES on technical troubleshooting, particular engineer Kiefer McDonald.

Many thanks
Julian

Had programming issues. Kiefer sorted out my misunderstanding of the software. Reprogrammed for me. Also spoke to Connor earlier who was also very good. Great professional company.

PROMISES KEPT
Keifer in the technical department is a helpful and conscientious person... He does what he says he is going to do..

Many thanks to the Tech Support Team at AES Global today for their expertise. I have contacted the guys before and was given the same courteous assistance this time around. I mostly spoke with Mark Robinson today, so I'm guessing he has to buy the rest of the guys a few beers now that he's had a mention! :o)

Tech support was very patient and I couldnt have gotten my gate working without them Thank you

Malcolm from tech support was awesome. He talked my customer and me through updating the firmware on the entrance keypad. throughout the entire session he was patient and explained each step thoroughly. The process was smooth and enjoyable due to Malcolm!!! He's a LEGEND !!!

Sal Diprimo answer the phone and was very helpful asking me all questions and trying to solve the issue with my gate opener, unfortunately something is not right with this unit and has to be sent back for service.
I got a quick email setting the RMA for my unit.
I hope the issue will be solve fast as well.