Affluentattire ロゴ
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Affluentattire レビュー 135

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TrustScore 5段階評価の5

4.9

衣料品店
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

As always with online purchases was initially cautious, but the website and social media platforms all checked out, so went ahead and ordered a pair of Air Jordan 4 Frozen Moments. Ordered on Saturday... もっと見る

5つ星のうち5の評価

Excellent customer service !.. I ordered a jacket which subsequently became unavailable as they were not able to trace in there store .. however , they kept in regular contact & offered similar jacket... もっと見る

5つ星のうち5の評価

I ordered a pair of shoes that were in the sale over the Christmas break. They were dispatched really quickly arriving the next day. Sadly they didn’t fit and Marc’s comms were fantastic. He confirm... もっと見る

5つ星のうち5の評価

What an absolute legend Marc is. I've had an issue with the size/fit of a coat I wanted to buy for my son. I've had nothing more than excellent customer service from start to finish. Delivery was... もっと見る

企業情報

  1. 衣料品店

当該企業による記述

Designer clothing outlet & Luxury personal shopping service.

連絡先

4.9

優良

TrustScore 5段階評価の5

135件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

5 Star Service!

Fantastic all round!

Always a great service from the Affluent team to get the products delivered quickly.

Highly recommend to anyone looking for a top quality service to match their products!

2023年11月29日
自発的なレビュー
5つ星のうち4の評価

Problem neatly solved

Problem solved after contact👍

2023年10月10日
自発的なレビュー
Affluentattire ロゴ

Affluentattire からの回答

Hi Jorien,

thanks for taking the time to leave us a review and we are glad we managed to sort your situation promptly for you.

Thanks for choosing Affluent Attire to shop with!

5つ星のうち5の評価

Highly recommended service

Easy to order, great selection, products arrived quickly, quality is beyond doubt, price was competitive if not better than elsewhere; warning to any scammers this store employs its own security systems to prevent you returning items you have not purchased from the store, so please dont waste your and the stores time. Will definitely use again.

2023年9月19日
自発的なレビュー
5つ星のうち5の評価

First time ordering

First time ordering, great selection of products and all fairly priced. Package arrived quicker than expected too!

Overall a great experience and I’ll certainly be buying again!

2023年5月16日
自発的なレビュー
5つ星のうち5の評価

Ordered a pair of Nike dunks last week

Ordered a pair of Nike dunks last week, paid for standard delivery but they were shipped next day. Unfortunately the size I ordered was too big so I reached out to customer service and my email was answered within 5 minutes. I sent the shoes back for an exchange the same day and I had received my new pair within 48 hours. Really impressed. Cannot fault the service.

2023年3月1日
自発的なレビュー
5つ星のうち1の評価

AVOID!

AVOID, unless you want to be threatened to be taken to court!
I purchase some expensive trainers. Within a few hours the stitching looked loose. Sent a very polite email attaching photos.
The response was truly shocking. Not only there was no apology for the inconvenience I was accused of having “too dirty” trainers for a few hours use and additional photos were demanded. As I was at work and did not oblige immediately I was flooded with calls and WhatsApp messages!

I decided to block the number not to be harassed further whilst at work. Marc the director proceeded to email me guilt tripping about his “family owned company” in these “uncertain times” yet followed with accusations of fraud (!) not entirely sure how one can commit fraud by purchasing trainers that are faulty…
Thank goodness for PayPal recharge. Just a shame PayPal does not cover return postage. So all in all this awful company has left me out of pocket and pretty upset.
Frankly companies such as Affluent Attire LtD should not be operating considering their lack of customer service.

2023年3月2日
自発的なレビュー
Affluentattire ロゴ

Affluentattire からの回答

Hi Zara,

It really is a shame you feel the need to try and damage our business reputation when we’ve repeatedly told you we were happy to get the situation resolved if you can provide further evidence.

It is a natural response to request more detailed images when a customer is claiming a pair of shoes we’ve sent is faulty, to which we are still yet to receive.

I tried to phone you to get the situation resolved as quickly as possible, you declined the call so I followed up on WhatsApp, again with the intention of making your life easier so you have a direct form of contact with myself should you need it.

Within that message I reiterated the point that if you could provide some extra images of the shoes we could pass the information onto our supplier and either have a replacement pair sent or start the process of getting you a full refund.

I’m not quite sure how you’ve read that as being harassed, if anything we’ve gone above and beyond and given you every opportunity to help resolve your situation in the shortest time possible.

You blocked our number within minutes and opened up a chargeback on PayPal. Very strange considering at no point had we refused to help or given you any indication this situation wouldn’t be sorted for you.

Given how all of the above played out, we had our suspicions that the claim you were making was a fraudulent one. Refusing to send further images, ignoring our multiple suggestions to help further the investigation and just immediately opening a chargeback to get your money back.

At this point it was necessary to inform you that each individual pair of shoes has a unique serial code on that will coincide with our suppliers records and that we would be able to factually determine whether the shoes you are claiming to be faulty were the ones we sent you.

To which once again you have totally ignored and refused to share the evidence, instead choosing to leave us a slanderous review on here.






5つ星のうち5の評価

Amazing

My daughter trainers had been stuck with DPD for over a week,and they then decided to send them back to the company for no reason.
I sent Marc a few emails and he was absolutely amazing.fast response to every email to try and locate my item. Once he received the trainers back he even went as far as hand delivering them to my work.
Amazing customer service. I can not thank them enough

2022年12月22日
自発的なレビュー
5つ星のうち5の評価

First Class Customer Service

I ordered a pair of shoes that were in the sale over the Christmas break. They were dispatched really quickly arriving the next day. Sadly they didn’t fit and Marc’s comms were fantastic. He confirmed the returns process (again over the holiday period) and processed the refund immediately.

I’ll definitely be using this company again, great service !

2023年1月3日
自発的なレビュー
5つ星のうち5の評価

Simply the best service

Simply the best service. Been buying from them for years whilst i’ve lived in multiple different countries and they have never disappointed! I highly recommend the service.

2022年10月29日
自発的なレビュー

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