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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Africamobile does not even deserve 1 star, giving 1 star is being generous. I have 2 contracts with the above mentioned company. April 2026 I took a 2nd Contract for my husband, the beginning... もっず芋る

5぀星のうち1の評䟡

Is a scam they are busy debiting my money but I don't have access to phone is locked and I don't owing them I tried to call and sending emails watsup no one is responding.i decided to visit the offic... もっず芋る

5぀星のうち2の評䟡

Hi, my husband have a contract with Africa mobile, yesterday 15 October 2023 is phone was block. Since yesterday 15 October 2023 he is trying to get hold of someone to assist him, he did a message on... もっず芋る

5぀星のうち1の評䟡

Activation fee went off my account and no one communicating regarding delivery of new phone and this is a Xmas gift to my son. Can't get thru to the contact numbers that we should use. Please can some... もっず芋る

䌁業情報

  1. 移動䜓通信事業者

圓該䌁業による蚘述

Africa Mobile is a mobile network that caters to the needs of consumers that have been marginalized by the other network operators. Our customers are assessed more fairly on their affordability rather than there credit score.


連絡先

1.3

ひどい

TrustScore 5段階評䟡の1.5

142件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.3

すべおのレビュヌ

(142)

過去12か月のレビュヌ数: 19ä»¶

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5぀星のうち1の評䟡

Activation fee went off my account and


Activation fee went off my account and no one communicating regarding delivery of new phone and this is a Xmas gift to my son. Can't get thru to the contact numbers that we should use. Please can someone get in touch with me regarding this...... And when I send a msg on WhatsApp my ticket gets closed without even asking what the problem or query is

2023幎12月14日
自発的なレビュヌ
5぀星のうち1の評䟡

They gave me a contract took activation


They gave me a contract took activation fee and have had the phone for two weeks now and yesterday the 13th December they blocked the phone saying that I am behind on my account have been emailing, phoning and WhatsApp them and have not received any further communication from them this is extremally bad service from them I would not recommend them ever.
My contact details 0719645788, 0764231433

2023幎12月13日
自発的なレビュヌ
5぀星のうち1の評䟡

Payback my Money, Fraudulent business

I was called by one of their consultants , to apply for a contract .
All they did was debit my account. I want my money to be paid back into my account no need for a new contract and please cancel the debit order you have place on my account.
I no longer need your services and you call center doesn't work.

2023幎9月6日
自発的なレビュヌ
Africa Mobile ロゎ

Africa Mobile からの回答

Hi Mokgobo. AJ from our escalations team advised that they were in contact with you to resolve the issue.

5぀星のうち1の評䟡

Missed 3 Payments because I was out of


Missed 3 Payments because I was out of Job tried to call customer service but number is not going through now got a new job you are deducting and its been three months now but the phone is still locked and no luck when I call customer care

2023幎12月8日
自発的なレビュヌ
Africa Mobile ロゎ

Africa Mobile からの回答

Thank you for bringing this to our attention. We apologize for the difficulty. We have requested further information from you and will be in touch soon

5぀星のうち1の評䟡

Communication failure

I received my phone and Sim but it is inactive and do not get through to any number to get it activated. Communication is poor once the debit order goes offbyour account

2023幎12月6日
自発的なレビュヌ
Africa Mobile ロゎ

Africa Mobile からの回答

Hi Rene. Thank you for taking the time and allowing us to help! Please reach out if there is any other concern in the future.

5぀星のうち1の評䟡

Took contract yesterday told me was


Took contract yesterday told me was approved must do debit check which I did after that never hear from them. Tried phoning them all numbers dnt answer what kin of service is this

2023幎12月4日
自発的なレビュヌ
Africa Mobile ロゎ

Africa Mobile からの回答

Hi Sashan, thank you for your review. Please note that we have attempted to make contact with you but was unable to get through. We will continue our efforts to make contact.

5぀星のうち1の評䟡

Got approved for a contract on the 27th


Got approved for a contract on the 27th October 2023, debit went off on the 27 November 2023 yet no correspondence form this company contacted the courier company and said they have no profile for me and I need to contact African Mobile this useless company does not reply hence I'm opening a case of fraud at the Police station

2023幎11月30日
自発的なレビュヌ
5぀星のうち2の評䟡

Phone block

Hi, my husband have a contract with Africa mobile, yesterday 15 October 2023 is phone was block. Since yesterday 15 October 2023 he is trying to get hold of someone to assist him, he did a message on the whatsapp number but nobody is getting back to him, what kind of sevice is this he is very upset and angry because no one is getting intouch with him. Can someone please contact him this is my number 069 654 2229 please phone him today at 18h00 or he will go to Hello peter. Thanks

2023幎11月15日
自発的なレビュヌ
5぀星のうち1の評䟡

Bad service, it's a scam

I got approved for the contract, already paid my installment, struggling to upload my fica documents because the address they gave me is not working, I'm trying to call them ,on the customer number they gave me, it's not going through, they are not even replying to my whatsp messages

2023幎11月14日
自発的なレビュヌ
5぀星のうち1の評䟡

My phone has just been locked because


My phone has just been locked because Africa mobile claims they have not received payment. I tried several times to contact the numbers given and it says its unavailable.

I also only received the 100 airtime and the 1Gig but never the whatsapp data as promised.

This is the worst contract I EVER TOOK OUT .

2023幎10月11日
自発的なレビュヌ
5぀星のうち1の評䟡

I wrote an review..

I wrote an review... They replyd to the review but now are making excuses for not sending my device it look like they are fu off stories. I am fed up with this company please don't take any device from them... I also didn't received any recharge from them from February... As the contract states R100 airtime 1g data 100 sms a month but didn't received for7 months nothing

2023幎8月27日
自発的なレビュヌ
5぀星のうち1の評䟡

6 Months of unauthorized debits

Can you please tell me how you debit my husband from Novemeber last year up until now August 2023 without having a phone delivered ? He is not one to check his bank statements as he knows that there are no active debit orders. It was on the 25 of August that he checked the statement and contacted you and your reply was sorry most of our ex customers experienced this and you will be refunded! When he called back today a lady advised that he had received the phone, we want to know, who delivered it ? And who signed for it ? I want a copy of the waybill sent to my husband via email. And for your sanity arrange for a refund for these 6 months of unathorised debits. We have sufficent proof that the contract was asked to be canceled before it even started and a stop order was done but you guys changed the reference number and still went on to debit. This is fraud and you can have your trading license revoked!!!

2023幎8月25日
自発的なレビュヌ
5぀星のうち1の評䟡

Africa Mobile just blocked me from


Africa Mobile just blocked me from their facebook page.Only because i asked to be refunded.They debited R530 from my account on the 25 of July 2023.Since then i am struggling to get my money back.I used their platforms to complain about their bad service and they promised they will refund me.And today they just blocked me,but its ok i have screenshots of my conversations.

2023幎8月23日
自発的なレビュヌ
5぀星のうち1の評䟡

I was contacted approved for a cellphone contract

I was contacted approved for a cellphone contract,
activation fee was debited, its been a month and i have been given the runaround still awaiting my refund.

help me please and i hope they see this and resolve the issue. i am unhappy with the service i have been recieving from Africa Mobile

Bongani from Midrand

2023幎7月12日
自発的なレビュヌ
5぀星のうち1の評䟡

I want my R660 back you scammers I


I want my R660 back you scammers I don't want your phone payback my money that you debited from my account even though I did not receive the phone

2023幎6月27日
自発的なレビュヌ
Africa Mobile ロゎ

Africa Mobile からの回答

Dear Azola Mngati,

I apologize for any inconvenience you have experienced regarding the delivery of your R660 phone. As per our policy, we dispatch devices only after the first payment has been successfully received. However, I understand there may have been a misunderstanding, and I'm here to assist you in resolving this matter.

Rest assured, we take our customers' satisfaction seriously, and we are committed to delivering the best service possible. Once we have the required details, our team will promptly investigate the matter and take appropriate action to ensure that you either receive the R660 phone as expected or receive a refund for the amount debited from your account.

Again, I sincerely apologize for any inconvenience caused, and I assure you that we are dedicated to resolving this matter to your satisfaction. Please feel free to reach out to us at 010 021 5090.

Thank you for your understanding, and we look forward to assisting you further.

Best regards,

Africa Mobile Customer Services

5぀星のうち1の評䟡

PATHETIC !

PATHETIC !
SNOTTY COMMENT BY SUPPLIER !
NOW THEY CANCELLED NOT ME!!!!!!!!!!
STIL WAITING FOR MY MONEY
DO NOT USE !!!!! THIS PATHETIC COMPANY

2023幎7月18日
自発的なレビュヌ
Africa Mobile ロゎ

Africa Mobile からの回答

We apologize for any inconvenience you've experienced. We understand your frustration and would like to assure you that the refund process usually takes up to 21 days. Your refund is currently being processed, and we'll do our best to expedite it. Thank you for your patience and understanding.

Sincerely,
Africa Mobile Customer Support

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