AIA Contract Documents has made my project easier to push through. I feel like my contract is as ironclad as possible. I was concerned about their new platform, but Every time we reach support they ha... もっと見る
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The customer service for AIA documents has been bad since I first had to start using the program eight years ago. The updated Catina version is not intuitive, and the service is still abysmal. The A... もっと見る
The website is always experiencing issues. The content editor is almost unusable. They keep making changes to the program and it gets worse and worse. The AI chatbot it ridiculous and no one responds.... もっと見る
Drew Gerken and Zach Hawkins helped us out with our contract. They went above and beyond and got us exactly what we needed, when we needed it, and locked us in on a solid subscription. Its important t... もっと見る
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企業情報
AIA Contract Documents (ACD) について
当該企業による記述
The Industry Standard in AEC Contracts for 135+ Years.
Since 1887, when the Committee on the Uniform Contract created its first agreement, AIA Contract Documents have set the gold standard for legal agreements in the architecture, engineering, & construction (AEC) industry.
Maintained by the 35+ member AIA Documents Committee - experts in design, construction, law, and insurance - our 300+ documents are reviewed quarterly to reflect case law and industry changes, ensuring they remain current, enforceable, and aligned with best practices.
Since 1887, when the Committee on the Uniform Contract created its first agreement, AIA Contract Documents have set the gold standard for legal agreements in the architecture, engineering, & construction (AEC) industry.
Maintained by the 35+ member AIA Documents Committee - experts in design, construction, law, and insurance - our 300+ documents are reviewed quarterly to reflect case law and industry changes, ensuring they remain current, enforceable, and aligned with best practices.
From sole proprietors to the nation’s largest AEC firms, companies of all sizes rely on our documents.
当該企業による記述
- Our contracts have supported projects ranging from iconic structures to everyday neighborhood buildings.
- No matter the project delivery type, we have you covered.
連絡先
31 Boland Court, 29617, Greenville, 米国
- 1-800-942-7732
- support@aiacontracts.com
- aiacontracts.com
3.9
ほぼ満足
27件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Never Works
The website is always experiencing issues. The content editor is almost unusable. They keep making changes to the program and it gets worse and worse. The AI chatbot it ridiculous and no one responds. Customer Service is nonexistent.
2026年10月1日
自発的なレビュー
AIA Contract Documents has made my…
AIA Contract Documents has made my project easier to push through. I feel like my contract is as ironclad as possible. I was concerned about their new platform, but Every time we reach support they have been super helpful in navigating it. They have made my job easier.
2026年8月17日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Libby, thank you, this is great to hear. Knowing the documents help your project move forward and leave you confident the contract holds up is exactly what we want them to do. We are especially glad the support team made the new platform easier to find your way around. Thank you for working with us through the change. You are greatly appreciated!
A buggy system with terrible customer service
The customer service for AIA documents has been bad since I first had to start using the program eight years ago. The updated Catina version is not intuitive, and the service is still abysmal. The AI is a joke, when you finally get turfed to a human no human shows up, and then you have to call and spend hours on the phone. At a minimum AIA needs to stop telling customers that it values their time. It does not.
Update: I did get a call from AIA, and they appear to be sincerely listening to customers and trying to add support personnel and to make the program more user friendly.
2026年9月27日
自発的なレビュー
A "go-to" resource.
I use the AIA contract documents as a framework for all of my commercial projects. It provides a great checklist and backbone for all of my contract needs. Grateful to have it as a resource.
2026年9月14日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Thank you for the kind words, and for making the documents part of how you run every commercial project. Hearing that they serve as a checklist and a backbone for your contract needs is exactly what we hope for, since that structure is what keeps a project moving and everyone clear on their role. We are grateful to have you as a customer.
Great Contracts Packaged Badly
AIA Contract Documents are an extremely valuable professional resource. But since AIA’s intellectual property was licensed to an outside entity the expense of using the documents has increased dramatically while IMO the value of the service has declined.
The current subscription model and digital interface are expensive and a bit Kafkaesque, seemingly designed to extract maximum expenditure from customers while requiring minimal investment in the user experience. What was once a relatively straightforward resource is now cumbersome, frustrating, and disproportionately costly to use. Contractors and owners have an especially difficult time with it.
Perhaps this is simply business. But it is particularly disappointing because AIA Contracts used to feel like a resource provided by the AIA for the benefit of the profession. The underlying documents remain valuable but the increasingly expensive commercial apparatus surrounding access to them does not.
Most frustratingly, I have seen very little discernible added value to justify the substantial increase in cost and complexity.
EDIT: Had to downgrade to one star due to the fact that their customer service line still (for years) auto-hangs-up on all single use technical support calls and has a voicemail saying that the customer service is closed during all business hours.
Also immediately after writing this review I was called over and over by a sales rep attempting to land an annual subscription.
2026年8月15日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Hi Greta, we apologize that your recent experience did not live up to your expectations. Our support team has since been in touch, and they worked hard to resolve your concerns and to offer every assistance they could.
We appreciate your feedback, and we will use it to improve every area of our service that we can. We are putting significant effort into product innovation and feature rollout, so that our customers continue to receive strong value and utility across the board.
We are committed to making your current and future interactions with us seamless and worth your time. If anything else comes up, please email us at support@aiacontracts.com and we will follow up with you personally.
The configuration screen for set up…
The configuration screen for set up doesn't have the auto fill a option any more. I have to revisit the drop down or fight ti fill it in
2026年8月10日
AIA Contract Documents (ACD) からの回答
Hello Sarah, thank you for flagging this, and we're sorry the setup screen is costing you more clicks than it should.
After reading your review, our support team tested the Configure screen. They were able to enter every field and carry it through to the draft as expected, so we have not been able to reproduce what you are seeing. That tells us something specific to your workflow or setup is getting in the way, and we want to find it.
We do not have a support ticket from you on file, so we have nothing to troubleshoot from yet. Please open one at help.aiacontracts.com and include what you are setting up, the steps you take, what the screen shows, and a screenshot if you can. That gives our team enough to reproduce the issue and either fix it or show you a faster path.
Please don't hesitate to reach out to us at support@aiacontracts.com or over the phone at +1 800-942-7732. Our phone lines are open Monday-Friday from 8:00 AM to 6:00 PM EST.
If a live walkthrough would help, we are glad to get you into a training session as well. Thank you for using AIA Contract Documents, and for telling us where we can make improvements.
great reliable product
2026年8月5日
AIA Contract Documents (ACD) からの回答
Thank you, Ron. We are glad the product has proven reliable for you, since that is exactly what we build for. We appreciate you taking the time to share it.
Drew Gerken and Zach Hawkins helped us…
Drew Gerken and Zach Hawkins helped us out with our contract. They went above and beyond and got us exactly what we needed, when we needed it, and locked us in on a solid subscription. Its important to have employees that care about the company and what they do - thats how companies are successful. They definitely check those boxes and are awesome to work with. IF you need help - i would ask for both of them!
2026年8月4日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Thank you, Chaz. We are thrilled to hear that Drew Gerken and Zach Hawkins went above and beyond to get you exactly what you needed, right when you needed it. We could not agree more that people who care make all the difference, and we will gladly pass your kind words along to both of them. Thank you for the recommendation, and welcome aboard.
Solid product, great support
I've used AIA Contract Documents for design and construction agreements for over a decade. The forms are well-recognized in the industry and easily customizable to fit project needs. The platform makes it easy to generate and finalize documents, which allows for streamlined contracting processes.
AIA also provides prompt and effective customer service. When program updates impacted workflows, the AIA team was quick to engage, receptive to our concerns, and proactive about ensuring continuity while issues were resolved. They're easy to reach and consistently prompt in their responses.
2026年7月22日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Thank you for such a thoughtful review, Hillary, and for a decade of trust in our AIA documents. We are glad the forms and the platform keep your contracting streamlined, and it means a lot to hear our team came through when program updates affected your workflows. Responsive support through those transitions is exactly what we aim for, and we appreciate you being part of it.
Contracts are fine; Software Sucks
The contracts are well written. The Platform for editing them is TERRIBLE. Can't tell you how many times I've had to redo contracts because of how buggy their software is. If you have other options, explore those first.
2026年7月17日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Hi J, thanks for the honest feedback, and for the kind words about the contracts. I'm sorry the editing side has been so frustrating. Having to redo work because of bugs is exactly what shouldn't be happening, and we hear you. The good news is we've got several releases coming to the software over the next couple of months, and a lot of it is aimed right at making the editing experience better. We'd really value your take as they roll out. Once you've had a chance to try the new features, we'd love to know what you think. Just send your thoughts to support@aiacontracts.com. Thanks for giving us the chance to make this right.
AIA Contract Documents (ACD) からの回答
Thank you, Rich. We are glad the platform felt straightforward to use, since that is exactly what we aim for. We appreciate you taking the time to share your feedback.
AIA Contract Documents (ACD) からの回答
Thank you, Stacie. We are happy to hear the process was quick and easy from start to finish. We appreciate the kind words and your support.
I very much like and appreciate ACD5
I very much like and appreciate being able to use the ACD5 platform. I do NOT like the Catina platform. When we were forced to use it, I found it to be very user unfriendly, difficult and cumbersome. I will not be a subscriber if we are ever forced to use the Catina platform again.
The only thing I totally don't like about ACD5 is the "Period To" and "Date" fields being automatically populated when creating G702-1992 Application and Certificate for Payment. I find it difficult to get around the automatically populated dates and insert the correct dates. What would be really helpful is the system being able to remember the "My Commission expires:" date. It's quite cumbersome to get to the correct date for this field. Otherwise, I love ACD5.
2026年7月13日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Hi KdWatson, Thank you for the reply here, and we understand that the initial launch of Catina in 2023 didn't meet everyone's needs. Since, we've made significant enhancements to it, and are in the process of launching another set of enhancement later this month. These are all based on our users feedback as to how to make Catina the best possible tool it can be! We'd love for you to give it another try and provide our support team (support@aiacontracts.com) your feedback.
Eric Corvinelli was an excellent source…
Eric Corvinelli was an excellent source of assistance to purchase our membership. As a small business, he assisted us with pricing that matched our company profile. He also kept us updated with the purchase process and activation of our account. I would highly recommend AIA and Eric to any general contractor, small or large.
2026年7月6日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Thank you so much for the kind words, Brandi. We are thrilled to hear that Eric made the membership process smooth and that he was able to find pricing that fit your business. We will be sure to pass along your recognition to him. Thank you for recommending AIA Contract Documents, and welcome aboard!
Support team is always quick to resolve
2026年6月23日
AIA Contract Documents (ACD) からの回答
Thank you, Saraya! Our support team will be glad to hear this. Quick, helpful resolution is exactly what we aim for, and we appreciate you taking the time to share your experience.
little or no support; could not remove "DRAFT' background; not a watermark.
little or no support. Could not delete the "DRAFT" background; it is not a watermark.
2026年6月1日
AIA Contract Documents (ACD) からの回答
Thank you for flagging this, Philip, and we are sorry the support fell short of what you needed. The "DRAFT" background you are describing should be resolvable, and we want to get you a clear answer rather than leave you stuck. Please email us at info@aiacontracts.com with your document details, and we will make sure someone follows up and walks you through removing it.
The general organization is helpful
The general organization is helpful, but an overview index may be helpful to find some of the less frequently used or newer documents.
2026年6月24日
AIA Contract Documents (ACD) からの回答
Thank you, John, we appreciate the kind words on the overall organization. You may not have come across it yet, but we actually have a resource that's built for exactly the use case you described: an overview of every current AIA Contract Document grouped by series, with a short description of each. You can find it here: https://learn.aiacontracts.com/articles/6150803-list-of-all-current-aia-contract-documents/. It's a great way to discover the less frequently used and newer documents. Please reach out for any additional support that may be needed and we will always be happy to help.
AIA Contract Documents (ACD) からの回答
Lois, thank you for the candid feedback. We hear you on the pricing concern, and it's something we take seriously, particularly for the firms and practitioners who use the Documents regularly. We'd welcome the chance to talk through your usage and make sure you're on the subscription option that best fits your needs. Please reach out to us at info@aiacontracts.com and we'll have someone follow up with you directly.
The online AIA contract generation is…fine
The online AIA contract generation is “pretty” good.
I have asked for some tech support because I think the presumed short comings are probably user error
2026年6月10日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Thank you for taking the time to share your experience, Tony, and for being candid about where the platform has fallen short for you. We're glad you've connected with our tech support team, and we want to make sure your questions get fully resolved. If anything is still outstanding or if you'd like a deeper walkthrough of the document generation tools, please don't hesitate to reach back out to us so we can make sure you're getting the most out of the platform.
Excellent Support
The support that ACD provides is excellent. That is important for Architects, especially for the smaller firms who do not have inhouse personnel who have the experience in writing contracts.
2026年5月29日
自発的なレビュー
AIA Contract Documents (ACD) からの回答
Thank you, Sal! We know how much smaller firms rely on having a trusted resource behind them when it comes to contracts, and we're glad our support team has been there for you. Helping architects manage risk and feel confident in their agreements is exactly what we're here for.
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