After experiencing an issue with my DJ/Studio Wireless+ headphones, customer service was very helpful, precise, and responsive. Numerous exchanges throughout the day helped pinpoint the problem... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Super netter, schneller und hilfsbereiter Support! Neben den T O P Kopfhörern einfach auch bei Problemen eine hilfreiche Anlaufstelle ... happy aiaiai earster ;)
Customer service not very 'proactive'. Bought a TMA-2 Studio headphone. Registration for the free Ableton Lite version almost impossible due to erros and bugs (as they are aware of). I gave up aski... もっと見る
I've been an AIAIAI customer for over a decade now and I'm not exaggerating when I say these are the most reliable headphones I've ever owned. I'm still using a pair of TMA-1s that are 12 years old... もっと見る
企業情報
当該企業による記述
Founded in 2006 in Copenhagen, AIAIAI is an audio design company with a vision to change the future of music. We believe the future of music is about freedom and diversity. We design our products to fit different needs but our ambition is always the same. To break down technical cultural and creative barriers – and to empower the future of music creation
連絡先
AMALIEVEJ 20, 1875, FREDERIKSBERG C, デンマーク
- 650222
- supportgroup@aiaiai.dk
- aiaiai.audio
ネガティブなレビューの 80%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good headphones from a brand worth paying attention to
Picked up the Tracks recently and they've become my daily pair. Lightweight enough to forget you're wearing them, and the sound holds up across everything — music, calls, background listening. Nothing to complain about in any of those scenarios, which is honestly the bar.
The microphone works well enough that I've stopped reaching for anything else on calls, which I didn't expect from a wired pair at this price.
The design is the obvious selling point and it delivers in person — minimal without feeling cheap. AIAIAI clearly thinks about how their products look and how they communicate as a brand, and it shows. Already eyeing what to pick up next.
After experiencing an issue with my…DJ/Studio Wireless+
After experiencing an issue with my DJ/Studio Wireless+ headphones, customer service was very helpful, precise, and responsive. Numerous exchanges throughout the day helped pinpoint the problem. A voucher was subsequently issued, and I'm now waiting for a new pair.
I'm eagerly awaiting these new headphones, which have become essential for my late-night studio sessions! The low-frequency wireless model is truly excellent, and the latency is incredibly low!
Thank you to the AIAIAI team for this feedback and your high-quality products.
davidmeier.fr
Terrible headphones for the price
Terrible headphones for the price. I've had two pairs, and both had the same issues. The channel balance is terrible, both via Bluetooth and cable. And why the hell couldn't they have a low battery alert?

AIAIAI からの回答
T o p support
Super netter, schneller und hilfsbereiter Support! Neben den T O P Kopfhörern einfach auch bei Problemen eine hilfreiche Anlaufstelle ... happy aiaiai earster ;)
Great products, great helpdesk system
Such a great experience with their helpdesk, great products, very reasonabely priced. I Wholeheartedly Recommend!
Built to Last, Backed by People Who Care
I've been an AIAIAI customer for over a decade now and I'm not exaggerating when I say these are the most reliable headphones I've ever owned. I'm still using a pair of TMA-1s that are 12 years old and going strong, and my TMA-2s just hit the 10-year mark. Try finding another headphone brand where that's even possible.
What prompted this review is a recent experience with their customer service team. I reached out about my TMA-2s and the support I received was impeccable. Quick, helpful, and genuinely invested in keeping my gear alive rather than pushing me to buy something new. That kind of care is rare these days.
The modular design of the TMA-2s is brilliant. It means you're not throwing away an entire pair of headphones because one component wore out. It's a smarter, less wasteful approach to product design and I wish more companies thought this way.
If you want headphones that sound great, last forever, and are made by a company that actually stands behind their product, AIAIAI is the one.
I have been djing and producing…
I have been djing and producing electronic music for 30 years and recently entered the market for a new pair of cans for djing. Previously I have been turned off from the idea of wireless headphones especially due to the fact that they primarily worked through Bluetooth. However when I ran upon AIAIAI's TMA2s, and after watching multiple reviews, I decided to order a pair. I love the modular capability, it was one of the big selling points, also the Bluetooth option as well. I can take a call, and then switch right back over to the wireless function in seconds. The sound quality is great for a pair of dj headphones. I have no complaints. I ordered some new modular parts to tweak the set up to my needs at even given time. Thanks for the great product! Next up im looking to get a pair of those wireless monitors (drool) :0)
Best customer service
I had an issue with my TMA-2 Studio Wireless +, and the support was great and very responsive.
Great support I ever had!
Amazing support and the product
Amazing support. All questions answered quick and precise. Great product, no issues what so ever.
I truly love AIAIAI, best brand for headphones
I truly love AIAIAI to be quite honest. The quality of the headphones and also the customer service is absolutely wonderful and lovely ! I'm never disappointed with them
It was really satisfactory
It was really satisfactory. I had and issue with my h10, they asked me to send a video and after reviewing it they decided to give a new one. Everything was smooth and quick. The people on costumer service were nice and straight. I’m really happy to choosing them.
Customer service like this really makes a difference
I had a really great experience with the AIAIAI support team.
My request was handled quickly, kindly and very professionally. The team was extremely friendly and the whole process was smooth and uncomplicated.
Quality has been on point for years
Quality has been on point for years, bought 2 pairs for very different uses, and been using them for years now. They both excel in what they do.
Not only are they amazing quality but the customer service is amazing aswell, i've rarely had such a good experience overall with any kind of products.
I think you found another customer for life !
Special thanks to Rosa for being really helpful with my recent issues.
Customer service not very 'proactive', Latency is as promised and great!!!
Customer service not very 'proactive'. Bought a TMA-2 Studio headphone. Registration for the free Ableton Lite version almost impossible due to erros and bugs (as they are aware of).
I gave up asking for it....No solution from AIAIAI (so not that's why I find them not very pro-active)
Headphone is ok, not Hi-end and therefor pretty expensive, so price-quality is average.
Latency is as promised and very, very good! That's basically the also the main reason I bought the headphone for. Overall, based on above mentioned, 3 stars.
Amazing customer support
This company has amazing customer service. After buying my headphones back in 2022, I eventually had a couple questions and some product issues. They responded quickly and communicating with them was a pleasure. They have even given me a replacement twice, free of charge! And the issue I faced in the first place was due to a faulty product batch, so should not happen again.
Outstanding Customer Support
I ordered from AIAIAI over the holidays and ran into delivery issues due to seasonal shipping delays. Their customer service team was incredibly responsive, communicative, and proactive in helping me find a solution. They truly went above and beyond, and the experience made my holiday season so much better. I’d absolutely recommend investing in their products.
Happy Customer
10/10 again!
My 'damage in tranport' claim was resolved in a few days. Customer Service was so good to communicate with. On point! Thanks very mucht! <3
Dishonest information
Crap stuff, does not work as described by Aiaiai
Got the Tma- 2 studio wireless +… there’s nothing positive in there. Meant to be for studio work, the sound quality is bad and is not neutral or uncompromising as said on description on any of the modes (including low latency), a total £200/€230 dishonest product.

AIAIAI からの回答
Great product and even better service
Great product and even better service. The after service and the way everything was handled was perfect.
Customer service is 10/10
Customer service is 10/10
Communication and follow through.
I appreciate all the help I received from Denmark and Los Angeles offices. Rosa and Kate were very kind and I appreciate it.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。






