AIMS Power レビュー 270

I couldn't be more disappointed with Aims products or their service. For starters, I paid retail price from an authorized dealer. My inverter worked for almost two days. I called the dealer and they blew me off. Said I would have to contact the manufacturer. I had to pay expensive shipping to send it back to aims for warranty repairs. Then they mispackaged my inverter and it was damaged in return shipping. I had to send it back to them again. This time they returned it in proper packaging, but not everything was in working condition. The wired remote did not work. They suggested that I buy a new $200 remote. That didn't work. Then they told me I needed to buy a $250 replacement control board. That got lost in shipping now. Buyers beware! The 5000w harbor freight inverter in my shed is going 6 years strong. Should have just gotten another one of those.

Aimes is a great company, the real deal making real products that they stand behind. The service on those products are excellent! You can speak to a person right at the factory an not some call center person reading from a script. I was calling with a issue that came up while in central america, and the techs not only fielded my call expertly but got me up and running. Thanks again Aimes

After weeks of research on off grid rv power systems, the inverter/charger being the heart of any system, I found Aims Power to be one of the best reviewed and top manufacturers. Your product matched my price point, and met the technical specifications I was looking for. When a technical question arose, before the product was even delivered, your product support validated the third reason I chose Aims Power over your competitors. My questions were not answered by a sales team looking to upsell me, but rather by a member of your engineering team. Andrew answered my first question clearly, and when asked if Aims offered an inverter/charger that also incorporated a Solar Charge Controller, he also explained that looking to integrate another component of an off grid system into my inverter, which would seem attractive to a DIY'er, Aims Power had discontinued their product that incorporated a Solar Charge Controller because they found it could lead to a single point of failure.

Though I had considered that fact myself, had he not mentioned that point, I might have purchased a competitors product, and knowing my luck, found myself unable to use the shore power, my generator, or even the power stored in my batteries, just because the Solar Charge Controller component of my inverter/charger failed.

Thanks for the honest and detailed support Andrew.

Non-existent customer service. Emails go unanswered for weeks. And those are the emails asking for details of their products that are so poorly differentiated or explained on their own website, including numerous inaccuracies in the specs, etc. That's so I can actually spend money to buy one of their products! I can only imagine the support you'll get after buying their product- NONE, that is, seeing how they aren't even interested in you buying it in the first place. Poor, poor, poor- go with a different brand that at least pretends to care.

Well, it's clear they still care about their reviews, they responded to this review in mere hours unlike their actual support. Ironically suggesting I email their tech support, which is exactly what I did and exactly what this review was all about, i.e. the very poor quality of their tech support.

9/1/21
I purchased an Aims Global LF Pure Sine Wave Inverter/AC charger 6 years ago because it was what I thought was a quality 12 VDC inverter/charger. It has functioned flawlessly until 2 months ago.
Now Aims Corp informs me that parts are no longer available for my inverter/charger! I have to purchase a new inverter.
I had 3 China inverters before the Aims and they lasted 2 to 3 years, I expect this from China products but I paid much less for the three inverters than I paid for Aims unit. I paid a premium price for an American product, Aims Corp, because I felt it was worth quality, how wrong I was! “Fool me once, shame on you… fool me twice, shame on me”
I do not recommend anyone purchasing an Aims Corp product because they do no support their products.
Allan Ross

Very helpful engineering staff in customer support.

Cody listened to my needs better than anyone I've communicated with through customer service in years.

I recently purchased an Aims 4k inverter and was experiencing no output after conecting. I sent an email off to tech support and was promptly attended to by Jay Jones. He asked me to email him photos of my set up. He knew right away what I had done wrong and walked me through the correction by phone. He was very courteous and helpful and respectful, using sir when we spoke. Kudos to Jay Jones. He saved me from killing my inverter. And from spending a lot of money and time sending it in to only find out it was operator error. Thank you!!!!

I am a monk, and have been camped out in the remote wilderness of Utah for eighteen years. I have been living off of AIMS inverters for the past fourteen years, running many high-load power tools, and their reliability and the AIMS customer service have made me a devotee. I am particularly fond of their pure sine wave inverters!

Recently, for the first time ever, I had an inverter fail late one evening, and by the end of the next day, a replacement was on its way.

Whatever Cody Jepsen is getting paid at AIMS, it is not enough! As it was a Friday, I was in a very rough, time-critical situation, and Cody went to great effort to make sure all product and shipping issues were fully resolved and the replacement inverter was on the FedEx truck before it left their dock.

Blessings, and thank you, Cody!! (and Andrew, Bruce, Jay, Summer, and everyone else at AIMS, too!)

Always willing to answer all questions no matter how crazy it might be. These guys are Life ssavers.

I read somewhere tht AIMS Power has more than two decades of experience in manufacturing various electronic tools including power inverters. I see it is a popular brand today.

Admin - InverterReview.com

Excellent attention, very fast response, excellent technical advice.

Customer service - efficient. No issues contacting by phone for advise and dealing with problem. Very pleasant and helpful and quick answer call. No significant wait time. Well done. Would recommend buying product as good customer service.

I got excellent customer support for a dumb question that I had. Reply was courteous accurate and to the point.

Bought a 3600 watt inverter that was defective from the time I bought it this company tells me to fix it I have to send it at my expense and be with out power for minimum of 2 weeks plus shipping time this is ridiculous there warrenty might as well not even exist 1.5 years later still no fix and this is my second defective unit from them not again do not buy from these poeple

.Your reply was fast and appropriate. Clear my doubts and give me input to finally solve the problem. Thanks

I have the 24vdc AIMS inverter charger. For a couple months now, it has worked very well. I am only using it to run a water distiller so far, so have not really loaded it much. Have not connected up the charger side, as my solar panels recharge my batteries every day without grid charging.

FROM SELVAN, JAY AT TECH SUPPORT WAS AWSOME AND ANSWERED ALL MY QUESTIONS. GREAT SERVICE.

I had a question about their CON120AC1224VDC charger and received a helpful response within minutes. Their charger is working exactly as it should.