AireSpring レビュー 44

AireSpring からの回答

2026年2月6日

Thank you for taking the time to share your experience and for trusting AireSpring with your transition from PRI to SIP trunking. We're glad to hear the installation was successful and that features like Anonymous Call Rejection performed as expected during testing.

We also appreciate your candid feedback regarding follow-up timing and inbound call blocking. Input like yours helps us continually improve both our processes and the solutions we deliver. Our team is always working to strengthen response times and expand capabilities to better support customers’ evolving needs.

Thank you again for your partnership and recommendation. We look forward to continuing to support your organization and ensuring your communications services run smoothly.

AireSpring からの回答

2026年2月6日

Hello Dr. Gooch,

Thank you for your feedback. We’re sorry to hear that your experience during the service disconnect process did not meet expectations.

Based on our records, there were no early termination or disconnect fees applied to your account. However, telecom circuit disconnects can sometimes take up to 45 days to fully complete with underlying carriers, and billing may continue during that period while the service remains active. We understand how this timing can be frustrating, and we apologize if the process was not clearly communicated.

We would appreciate the opportunity to review your experience with you directly and address any remaining concerns. Please feel free to contact our Director of Customer Success, Amy, at 818-647-0040, and she will be happy to assist.

Thank you again for your feedback, and we hope to have the opportunity to resolve this matter with you.

— AireSpring Customer Success Team

AireSpring からの回答

2025年12月11日 に更新

Hi Bev,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, and we understand how disruptive installation delays can be especially for a school environment.

After reviewing the history of your order, we’d like to provide some context that may help clarify what occurred. Your location required a custom fiber build with over 2,000 feet of new fiber to be placed by the underlying carrier. During construction, the carrier’s crew (not AireSpring) unfortunately damaged some nearby irrigation and lighting, which required repairs and additional permits. While this work was completed at the carrier’s expense, it did add time to the installation process.

The primary source of delay, however, was the Missouri Department of Transportation (MODOT) right-of-way permit, which had no guaranteed timeline and took much longer than anticipated for approval. Although permitting is outside the control of both AireSpring and the carrier, our team remained actively engaged.

Beginning November 1, 2021, we provided daily updates to your team and escalated the case repeatedly to ensure progress was made as quickly as possible. Once the state permit was approved, the carrier completed the construction ahead of schedule and the service was delivered and tested successfully.

Regarding the $8 paper invoice charge, AireSpring does assess this fee for mailed invoices — a standard practice across our industry — and it is outlined in the customer support materials provided on our website and at the start of service. That said, we understand how this may have been unexpected and appreciate your feedback.

We regret that your overall experience left you disappointed, and we would still welcome the opportunity to speak with you directly. If you’d like to discuss any part of your past service or the installation process, please reach out to Amy, our Director of Customer Experience at 818-647-0040.

Thank you again for sharing your perspective.

AireSpring からの回答

2025年10月29日

We’re thrilled to hear that your installation went smoothly and that our on-site technician, TTU engineer, and project manager kept you well-informed throughout the process. At AireSpring, we take pride in delivering efficient, proactive communication and ensuring every installation meets our high standards. We truly appreciate your feedback and the opportunity to support your business!

— The AireSpring Team

AireSpring からの回答

2025年8月26日 に更新

Thank you so much for sharing your experience and for your kind words about Jon. We’re thrilled to hear how he stepped in and ensured your organization received the support you needed during such a critical challenge.

We greatly appreciate your trust in AireSpring and look forward to continuing to support your business.

AireSpring からの回答

2025年7月4日

Thank you for your kind words! We're thrilled to hear that David's attention to detail and post-signature support made a strong impression. At AireSpring, we’re committed to delivering exceptional service every step of the way. We appreciate your business!

AireSpring からの回答

2025年6月25日

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that AireSpring has been able to support your business over the past three years and be a reliable partner as you've grown. We are also thrilled that you have renewed your contract with us. Our technical support and customer service teams work hard to provide the best care possible, and it means a great deal to know their efforts have made a difference. We truly value your continued loyalty and look forward to supporting your success for many more years to come!

AireSpring からの回答

2025年6月19日

Thank you so much for your kind words Nicole and for taking the time to share your experience! We're thrilled to hear that you've found our team responsive, knowledgeable, and easy to work with. AireSpring is committed to providing a seamless experience and top-tier support, and it’s incredibly rewarding to know that’s been your experience. We truly appreciate your partnership and look forward to continuing to support your success!

AireSpring からの回答

2025年5月27日

Thank you so much for your kind words and for being a valued AireSpring customer for the past six years! We’re thrilled to hear that Jon and Paul continue to provide the outstanding support you deserve—whether or not there’s a sale on the table. That kind of dedication is what we strive for every day. We truly appreciate your recommendation and look forward to continuing to support your business for many more years to come!

—The AireSpring Team

AireSpring からの回答

2025年5月23日

Thank you for your continued trust and partnership over the past 9 years! We're thrilled to hear that our proactive support and customer service have made such a positive impact. Your feedback means a lot to our entire team—thank you for being a valued part of the AireSpring family!

AireSpring からの回答

2025年5月21日

Thank you for your incredible support and partnership over the past 8+ years! We’re proud to work alongside dedicated sales agents like you who help us deliver real value to customers every day. At AireSpring, we believe every business—regardless of size—deserves top-tier service, simplicity, and a trusted team behind them. We're thrilled to hear your clients appreciate the "one bill, one vendor, one contact" model, and we look forward to continuing to grow and succeed together!

—The AireSpring Team

AireSpring からの回答

2025年5月20日

Thank you so much for the glowing review and for your continued trust in AireSpring! We're truly honored by your kind words and the confidence you place in us. Our team takes great pride in delivering the kind of knowledgeable, responsive support you described—it’s what we believe sets us apart. Knowing that your clients are well taken care of and that you rarely need to follow up speaks volumes. We sincerely value your partnership and look forward to continuing to support you and your customers for many years to come.

—The AireSpring Team

AireSpring からの回答

2025年5月19日

Thank you so much for your kind words and for being a valued AireSpring customer for over five years! We're thrilled to hear that our service continues to deliver the reliability your business depends on — and that when support is needed, our team has been there for you. We truly appreciate your trust and look forward to continuing to support your success for many more years to come!

AireSpring からの回答

2025年5月17日

Thank you, Jerome, for your thoughtful and enthusiastic review! We truly appreciate your continued partnership and the trust you’ve placed in AireSpring during our many years of partnership.
It’s an honor to support your clients with reliable voice and data services across all locations, and we’re thrilled to know that our solution stood strong against the competition during the recent renewal evaluation.

A special thank you for recognizing Yvonne Napoleon and David Limb—two outstanding members of our team who consistently go above and beyond to ensure customer success. They embody the AireSpring commitment to delivering exceptional service and value.

We look forward to many more years of working together and supporting your continued success!

AireSpring からの回答

2025年5月17日

Thank you so much for your kind words and long-standing support! With your deep experience in the telecom industry, it means a great deal to be counted among your most trusted providers.

We’re especially glad to hear how much you value working with Mike Nesci and Yvonne Napoleon. Yvonne’s dedication and responsiveness is well known—though we can confirm there’s only one of her (even if she seems to work like three!).

We’re proud to support you and your customers, and we look forward to continuing our strong partnership.

AireSpring からの回答

2025年5月16日

Thank you so much Matt for your thoughtful review! Supporting 150+ locations as a one-person IT team is no small feat, and we’re honored to play a role in helping you keep everything running smoothly.
We're thrilled to hear that our solutions and team have contributed to your success — from SD-WAN and edge firewalling to centralized management and consistent uptime. It means a great deal to us that we've earned your trust, and we look forward to continuing to support your evolving needs with the same dedication and responsiveness.

AireSpring からの回答

2025年5月16日 に更新

Thank you so much Max for your kind words and for taking the time to recognize Yvonne Napoleon, our Vice President of Customer Success. Yvonne is deeply committed to delivering exceptional service and support, and it’s wonderful to see her efforts reflected in your experience. We truly appreciate your feedback and your trust in AireSpring!

AireSpring からの回答

2025年5月27日 に更新

We would sincerely like to respond directly to your concern Bob, but there is not sufficient information in your posting for Airespring to investigate. No specifics are given. You have also not supplied any contact information. We reached out to Trustpilot without success for such information.

At this point we do not have enough information from your post to know whether the problem arises from AireSpring, from a spoofed call/message unassociated with AireSpring (which occasionally happens), or from a provider other than AireSpring.

AireSpring would appreciate further information from you. Please call Amy, our Director of Customer Experience at 818-647-0040.

AireSpring takes complaints seriously and investigates them proactively and in real-time monitors analytics of traffic patterns on its network for the purpose of screening out robocalls or potentially unlawful traffic. Based on the analytics, certain traffic may be blocked and/or AireSpring sends a warning to the customer from which the call originated. AireSpring takes additional affirmative and proactive action to eliminate invalid or unlawful calls. AireSpring does not permit its customers to use AireSpring’s network for any illegal or fraudulent purpose. AireSpring will and has terminated customer accounts for this reason.

AireSpring does not listen to or record the contents of calls on its network. There are legal restrictions against doing so. Even though AireSpring employs a number of proactive protections against unlawful traffic, AireSpring (in addition to every other voice provider) has no way to catch or guard against everything.

AireSpring regrets the bad experience that you voice here but we can't even be sure it is related to AireSpring without any further information.

AireSpring からの回答

2025年5月16日

Thank you so much for the kind words and your continued trust in AireSpring! We're thrilled to hear that our team has delivered the level of service and support you deserve. It means a lot to know you’ve chosen to renew with us—we’ll keep working hard to make sure you always feel confident in that decision. Thanks again for being a valued customer!

AireSpring からの回答

2025年2月20日

Thank you for your fantastic 5-star review! We’re thrilled to hear that our system status notifications and network reliability have made a difference for you. Clear communication and uptime are core to our commitment to delivering the best possible experience.

We also take great pride in our team, and it means a lot to hear that you value the human connection we strive to provide. In a world of automated responses and long hold times, we believe real people make all the difference.

We truly appreciate your trust in AireSpring and look forward to continuing to support your business!