Airfasttickets レビュー 4

Be very careful because Airfasttickets they have no licence for IATA (UK, Germany, Italy and so on). That means they can't book any kind of Tickets!!! The friendly Hotline and the cheap Tickets ist just to cash you. They are criminel like Mafia

I was a bit skeptical at first but decided to book anyway because it provided the lowest fare with a sensible flight time. London Gatwick to Newark on Iceland Air end of June. Upon booking on AirFastTickets, I quickly made a call to Iceland Air to make sure that my flight was actually booked and in my name. Everything was perfect!

Booked one flight with them. They said it is cancelled, because my master card didn't work. I gave them my master card number again. They booked the same flight again, which of course was more expensive now. I never got a confirmation, phoned several times, finally found out, that the flight isn't booked, but the money is gone. Calling them doesn't help, the people there hardly speak english and lie as soon as they open there mouth. Can anybody tell me, how we can stop people/internet-organisations like this? There must be a way??? Best regards Simone

I bought a ticket from Airfasttickets.com (was routed there from Skyscanner) due to lower price.

Recently the second leg of my trip was changed (airline cancelled the flight and re-booked me for the flight departing 5 hours later). When I called the airline to check my option they told me that I can change my first flight to the later one free of charge as well, to shorten the layover time. Unfortunately, since I bought my ticket through Airfasttickets.com airline rep could not change it and advised me to call them. This is where the trouble started.

For 48 hours I tried to do this change to no avail. I called their "customer service" several times (waited on hold for ~30 minutes each time) and was told the following: "I forwarded your request to our ticketing department", "be patient" etc. I also send emails through their website (no reply). If you call them be prepared that the person you talk to can''t do anything to help you - they just "forward your request to the relevant department"! When I called last time I was told that there were no seats available on the flight I want, which was a blatant LIE! I called airline afterwards and confirmed, that the seats are in fact available!!!

Bottom line: if you see the name Airfasttickets.com - buy at your own risk. I had bad experiences with customer service in my life, but this company has a most incompetent and lazy staff you can imagine. They don't give a s***t about their customers.