Airnewzealand レビュー 

I wouldn’t choose this airline if there is an alternative option.

Compared to other passengers my complaints are relatively minor. They relate to business class and reflect the general slap dash attitude of New Zealand to customer satisfaction.

There were repeated mistakes in the meal service, which was generally disorganised. The meals were not of the standard you’d expect in business. The stewards were pleasant but disorganised and a bit scruffy. One of them hit my legs with the trolley… an accident, but no apology.

A passenger was sick in the toilet apparently, so they locked one of the 3 toilets, rather than cleaning it.

For some reason or other staff were wandering round the aisle with a small child, on one occasion the child was giving out chocolate. A bit odd and not something that usually happens in business class. Especially problematic with the herringbone seat alignment.

The herringbone layout of Air New Zealand business class has been widely criticised with good reason. The seat space is restricted, limited storage. It leads to a very overcrowded aisle area. The stewards, most of whom were wider than the aisle, and other passengers, are inclined to bump into the legs of seated passengers when they move around the plane. Sleep is disturbed or impossible.

The 11 inch tv screen is small, inconvenient and difficult to use on take off and landing; as well as, at meal times.

Connecting flight canceled no other option for 24 hours. Terrible service considering it's a regional flight

The flight was on time and the plane comfortable enough. The food was poor quality and portions small. The in flight entertainment was limited. There was a transvestite working as a flight attendant which was inappropriate for the setting. I’m reluctant to fly with Air NZ again.

Cancelled our booked flight 8 days before departure. Resulted in a 3 am wakeup to enable us get to the airport in time for our amended flight. Had to pay for a hotel nearer the airport, additional Uber costs and extra costs to change bus bookings from Auckland to Hamilton. We would have easily stayed at home and caught public transport with none of these costs if our original flight was not cancelled. Shameful that Air NZ which is NOT a budget airline cannot provide a hot breakfast for its customers on a 0755 flight having got to the airport 3 hours before. They gave us a snack which was a Nutbar and charged for breakfast. As Australians we avoid Qantas for poor service and never expected this of Air New Zealand. Time to look elsewhere. Very disappointing.

By chance I checked our upcoming flights on Air NZ app, only to discover our flight Auckland to Hong Kong had been changed by 24 hours, missing our connection to Istanbul. This occurred without us being notified.
Along with flight delays and cancellations within NZ, Air New Zealand is now our airline of last resort. I realize they are having engineering problems with some of their engines but don't sell tickets if you don't have enough working planes. This once excellent airline is now a flying lottery. Will you get the flight you booked? Chances are not.

I initially booked a flight for 7:15 AM, but unfortunately, it was canceled. I contacted the airline via live chat and was incredibly impressed by the service I received. The representative efficiently assisted me in rearranging my flight as per my request and provided clear details on how I could access accommodation and other services due to the airline’s cancellation.

At Sydney Airport before departure, the Air New Zealand customer care team provided us with a voucher for drinks and dinner. We arrived in New Zealand at 12:45 AM, where the airport staff kindly gave us a voucher for a stay at the Novotel, including breakfast.

Thank you so much for your excellent service. This was our first time flying with Air New Zealand, and we are truly grateful for the care and support provided. It was a pleasure to have such a special and memorable experience with the airline.

Had a very important flight booked on the 9/1/24 , checked in via app 24hrs prior and roughly 23 hrs prior to the flight it was delayed for 7hrs and the reason was that they did not have a plane available. They were however still allowing bookings for the original time slot. I believe that this is now a common occurrence with Air NZ. I’m not sure this is a legal business practice. I would however advise boycotting this airline if at all possible until they rectify this practice.

We purchased full fare business class tickets 7 months ago and I researched and chose our seats. Without any heads up from the airline, I was on the app and noticed that all our seats were changed around. There was no equipment change and they could not give a reason why this happened. Today, 2 weeks prior to departure, I receive a notice that our flight reservation to Auckland was changed to 3 days later. This does not work as we are heading there to start a cruise. I looked on their site and the flight was not canceled, but for some reason we were bumped from the flight. Do they over book business class? When I purchased the tickets, the seats were completely open so I am not sure what they are doing? I will never fly this airline as they are completely unreliable. I place this airline along with Icelandair on my DO NOT EVER FLY LIST. Since the change was so impactful, American Express allowed me to cancel the reservation. I ended up paying a premium for last minute air reservations on another airline, but it will be worth it to NOT fly Air New Zealand.

Nous avons effectué un vol Auckland - Singapour qui s’est merveilleusement déroulé. Le personnel était très agréable, notre vol était à l’heure et la nourriture était délicieuse. Le confort à bord est également un vrai plus. Je recommande

What a way to start a new year where Air New Zealand had ruined my whole new years day. Flight delayed without any notifications or messages. Then flight cancelled, again without any message, notifications or emails. No updates on the the Airport departures or anywhere. Being a NEW ZEALAND owned aircraft departing from NEW ZEALAND, delayed whole day. Cant just believe what had happened. Will never ever again travel with AIRNZ and will also post on Google Reviews. The frustrating service being provided. The staffs are hopeless with no courtesy or help. Being an elderly sickly +70 years old, I requested for wheelchair assistance months ago and followed up couple up of time before my flight. I was left by an AIRNZ attendant on the boarding gate. Flight cancelled and no one came back to me for assistance. With so many people rushing, bumping onto me, I had to struggle walking far to the boarding gate of NZ6066. No updates on departure times. Just 10 mins before flight asked to board. I almost fainted. When I approached a AIRNZ staff, I was totally ignored. When in/during flight, no food was offered. My ticket was included with food. I was asked for water only. The most pathetic service ever.

Nz950 Flight checkin 25 Dec 2024, one particular ground staff (her name tag was not visible she was assisting infront of bagdrop offs) was so unpleasant, rude, because I had not put the luggage tags on, yet she had no issues being nice to the white couple behind me. The staff did not smile, nor hear why I wanted her help to put the tags and just scolded me in front of other passengers. "that its my job to put these tags on'. then what is AirNZ paying these staff for, if they cant assist a passenger who clearly wanted some assistance. it was the first time I had used a duffel bag and wasnt sure. Please dont hire such arrogant people who dont have the decency to be nice on Christmas Day. Please train the staff to treat all passengers regardless of colour or race equally, and show little kindness

AIRNZ has become a very unreliable flight operator. 90% of my flights in the last 18 months have been delayed or canceled. I don't dear fly regional due the fear of missing connecting flights from the major centers. Previously, company policy was not to fly Jetstar. This was implemented for far less disruption than what we receive from Airnz now..

I would not travel air nz ever again. I am gluten intolerant and ordered gluten intolerant meal when booking my tickets online. On board I was told there was not special meal as I ordered regular meal. Told me to write a review against the airline as its got nothing to do with her! I still didnt fuss and ate whatever I could. One request I made was for a coffee during my meal and I was told by this older and same crew member that coffee will only be available after the meal. Very firmly like she was talking to her kids. She kept talking to one other passenger who was a air NZ worker seating next to me on premium class. Totally ignored me and was very abrupt. One would think that since they had mucked up my meal, they could still serve me coffee. There was another passenger she was friendly with and served him coffee during the meal. This is becoming a very biased airline. Not happy at all with the service.

Booked a multi-leg flight through Etihad Airways (legs 1 +2 with Etihad, leg 3 with Air New Zealand). Similar for the return. Paid around £100 (for the return journey) to upgrade to 'comfort', which includes choosing seats free of charge.

No problem reserving seats free of charge with Etihad. The Air NZ flight seats have to be reserved directly through the operator apparently. Fair enough. Unfortunately the operator (Air New Zealand) refuses to honour the money I already paid for free seats and is demanding I pay more! Complete disgrace to be honest and what looks like a dirty trick to try and get more money. (As if I weren't paying several thousand already.) I will certainly try to avoid this airline any chance I get in the future.

Such an horrible custom service. I've called like 20 times and they never answer... I bought a ticket on in the ANZ agence in Tahiti and I can tell that they're not that busy at all to don't be ale to tak the call.

Would give zero if I could. Flying domestically with Air NZ is a joke - constant cancelled flights or delays, inaccurate information in their flight app - staff are friendly and helpful but the company is being run awfully. It’s faster, cheaper and more reliable to just drive.

The configuration of business class is terrible with no shelves to put objects such as glass case, unlike business class in other airlines in which I have travelled. I had asked for a Hindu meal as I have a special diet ( medical reasons) as chick peas, dahl and rice I can eat. My meal was barely recognisable as Indian and did not taste like one. I have never seen an Indian meal with red kidney beans or roti (Malaysian) They usually have naan bread. The meal from Cathay Pacific on my outward flight was fine.

I decided to pay a little extra and get a short domestic flight rather than spend 4-5 hours on the bus. The flight was cancelled around when it was supposed to depart, and after an hour or so a bus was organized. I appreciated the quick alternative transport, but full refund or credit seems far more reasonable than keeping the full fare which was 300% of the normal bus fare. I booked a flight to avoid the bus. Instead, I just got to pay 300% for a delayed bus ride. That doesn't seem reasonable.

I made a $6,350 payment to Air New Zealand. They can't find the payment. It has been 14 days and they still haven't given me any information.

I have now had to pay my bank a fee to cary out an investigation into the "missing" funds which could take weeks.

UPDATE: I am now taking Air New Zealand to court to reclaim the funds

4 trips, they didn’t add airpoints to my account.
The claim back option isn’t working for me