Contacted airride for a price for new front struts as one is leaking, Kristine suggested I try a new set if O rings first which I ordered from stock. These have cured the problem For only £15 rather t... ãã£ãšèŠã
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Unfortunately communication had been really poor from airride I never received an email or confirmation when I bought one of there products and then heard nothing for weeks until I received an email... ãã£ãšèŠã
Extremely helpful from start to finish. We needed an emergency part for our motorhome whilst on holiday. Kristine sorted the part out and sent it to site reception. We can now travel home safely. High... ãã£ãšèŠã
Contacted AirRide for advice as to approach fixing the faulty air suspension on what was a VW Caddy formerly converted for wheelchair compatibility I.e. pneumatic ramp and rear air suspension to l... ãã£ãšèŠã
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AirRide is the UKâs leading air suspension specialist, providing premium air suspension solutions for cars, vans, motorhomes, pickups, and commercial vehicles. If it has suspension, we can likely fit air suspension to it! Our Story AirRide started in the early 2000s when air suspension was first gaining attention in the UK. Inspired by custom U.S. car builds featured in magazines, we saw an opportunity to bring air suspension technology to British roads. Back then, our custom bodyshop customers wanted the perfect stance, low for show, but high enough to clear speed bumps and avoid damage. Traditional coil springs meant compromising between looks and practicality, but air suspension changed everything. With the ability to adjust ride height at the touch of a button, it became a game-changer. As demand grew, air suspension became our sole focus, and today, thatâs all we do. Over the years, weâve expanded our expertise from performance cars to motorhomes, campervans, commercial fleets, and heavy-duty vehicles, offering tailored solutions for each. What We Offer We provide: â Full air suspension kits for a wide range of vehicles â Custom air suspension setups for specialist applications â Self-levelling and onboard compressor systems â Upgrades and replacements for existing air suspension â Expert advice and support to ensure you get the right system for your needs Whether you need better ride comfort, load support, or the ultimate stance, our systems are designed to deliver. Why Choose AirRide? â Over 20 years of air suspension expertise â High-quality components from trusted brands â Solutions for all vehicle types, from classic cars to modern commercial fleets â A customer-focused approach, helping you find the perfect system â UK-based support with in-depth industry knowledge From enthusiasts looking to slam their car to motorhome owners wanting a smoother ride, we make air suspension simple, reliable, and effective. Find out why thousands trust AirRide.co.uk for their air suspension needs, we're here to help you ride your way!
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Unit 19A, St.Marys works, Off duke Street, NR3 1QA, Norwich, è±åœ
- 08007720315
- office@airride.co.uk
- airride.co.uk
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Very poor communication
Unfortunately communication had been really poor from airride I never received an email or confirmation when I bought one of there products and then heard nothing for weeks until I received an email yesterday saying they were ready to dispatch, honestly
Thought Iâd been scammed
Never received goods.
Ordered a bespoke air suspension kit in November 2025 through my garage. Kristine confirmed a 6-week lead time.
The off-the-shelf management pack arrived promptly.
Over the following four months, the delivery date for the brackets was pushed back three times: first to early March, then mid-April, then late April. Each revised date was only provided after my garage chased for an update. At no point did AirRide proactively communicate a delay.
When we requested a cancellation and refund, Phil responded stating this was a bespoke order exempt from cancellation, and that no refund would be given. Three further emails from me currently unanswered.
During this process I checked Companies House and discovered the order confirmation references "AirRide Direct Limited, Registered in England 13188991" - a company that was dissolved in June 2023, over two years before my order was placed. Payment was directed to a different entity, Airide Limited (12175563), which has failed to file accounts since 2022 and is currently subject to a proposal to strike off. I also note that a brand new company, AIRRIDE LTD (16394285), was incorporated in April 2025 at the same Norwich address, days before a predecessor company was dissolved.
Great quality item
Great quality item, prompt service and really good customer care from Kristine
Great products easy to fit and make aâŠ
Great products easy to fit and make a big difference to ride comfort and ride height.
Absolutely terrible service
Absolutely terrible service - I ordered and paid £1350.00 for an Air Ride system with a customer booked in for it fitting a week later and found myself chasing up the order due to no notification of delivery only to be told all the admin team had gone on holiday so after numerous unanswered emails and phone calls to an outsourced call handling company eventually received half the kit in the afternoon of the day my customer was due in then received the remainder several days later so a days work down the drain and a very disappointed customer who now has to re-book into my already overloaded schedule- and not even an apology from Air Ride - appalling service
Very quick with the order and delivery.
Very quick with the order and delivery.
And helpful with my many enquiries
Fast efficient service
Fast efficient service, made sure I had everything needed for a complete setup. Safely packaged items and fast delivery. No complaints, would defo use again in the future.
All good
Completed the order within 10 working days.
Responded to emails and questions efficiently.
All in all good service.
Still yet to fit,waiting on local garage
Super fast delivery and great qualityâŠ
Super fast delivery and great quality item supplied. Thanks.
Unpaid CCJ
I am still waiting for payment of the the county court judgement 425MC288 made against the proprietor and his company for the non supply of my airbags which he sold to another customer while my parts were at his premises in 2023. Beware you will not be able to pay by credit card so will have to rely on the courts for protection if anything goes wrong. In my case this has not worked so far.
Contacted airride for a price for newâŠ
Contacted airride for a price for new front struts as one is leaking, Kristine suggested I try a new set if O rings first which I ordered from stock. These have cured the problem For only £15 rather than £800 for the struts. Also followed up the order With a useful fitting guide pdf. Great service all round
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