Alamo レビュー 

Dreadful. We normally hire our cars direct with car companies (haven’t used Alamo before). We booked a hotel through Expedia and as part of the package came a car with Alamo.
We arrived late at night, had been travelling for 13 hours and just wanted to get to hotel.
When we arrived they said we had missed our booking and the car had gone. But they had a better car we could pay for. Being tired we just accepted this as we had to drive an hour to our hotel. We were charged £160 for the upgrade. Would never use again.

We rented a car using their global website. When we arrived at St Pancras branch for pick up they said that the car we reserved has faulty gear and instead of an automatic they can give us a manual car or we can wait 4 hours for a rental to be returned. We said we can't drive manual and asked for another segment (even smaller) but they didn't offer any. 4 hours later we returned and the car they offered was electric even though we rented gasoline since it was going to be long road trip. They said they don't see any details other than the segment and if we want we can wait for other returns until they close up but cannot guarantee anything. We've never used an electric car before and didn't know the infrastructure as we were tourist but they assured us that it has good range on full charge and support supercharging so we can charge while having a coffee. They gave us a Zoe 50 kwh and it barely had 200 miles range and the fastest charge it supported was 43 kwh. We had to stop every 3 hours to charge at least 1.5-2 hours, paid over 100 pounds as parking fees in charging stations. TL;DR they don't care about the customer, try to give what car they have no matter your reservation, mislead the customers until they get rid off you.

I rented a vehicle for a week in Johannesburg. They incorrectly entered my contact details and as such I couldn’t be warned when I exceeded the speed limit. As a rule rental companies warn the tenet of excessive speed a few times before imposing a fine. I received no warning and they added 5000 ZAR to my bill. They refused to accept any responsibility. I’ll never use them in future!!

Our recent car rental experience with Alamo / Enterprise during a trip to Cornwall was extremely disappointing due to major vehicle issues and poor customer service, including an unresolved burnt oil smell and engine oil leakage, multiple unreturned calls, inadequate support at rental locations, and continued charges despite the disruptions, which wasted half of our vacation; the car was rented from Gatwick Airport.

Never before have I rented a vehicle at an airport to arrive and the rental office is shut! Our flight to Mykonos was delayed for an hour and so incurred taxi costs of 200 euros to get to our Accomodation and return to the airport for the car the next day. No apologies at all and advised they did us a favour by not cancelling the booking. Will never use this company again!!!

They give you faulty cars and with in few minutes of the rental if problem comes, they say its renter responsibility. avoid this company at all costs.

I ordered a compact car which is the second level of car. My documents say Vauxhall Corsa or similar and that the car will have five seatbelts and take two luggages in the boot. We were given a Fiat 500. 4 seat belts and took one luggage. The entire reason I ordered the Corsa was because they say don't leave your luggage showing and we had to put one bag on the back seat and the other in the boot. I wanted to take my grandson out but couldn't because we couldn't use the back seat because of the luggage. I contacted them on chat and was told it was being reported and I would hear back from the depot. The sat nav didn't work and the apple car play didn't work. When I returned the car I was advised the case was being handled regarding my compensation. I've heard nothing from them. Just a disgrace.

Do not use Alamo at all costs. Picked up a vehicle at Heathrow - on initial inspection I noted no issues - BUT the car was wet and parked in shade. Just over 2 hours later on arrival at destination when the vehicle was dry and in the sun a very minor dent was noted in the drivers door - definitely not caused by ourselves. Informed the branch immediately. Bottom line is they essentially called us liars and charged us for the repair.
Europcar give you 24hours to report any additional minor damage because that recognize that conditions may affect your ability to inspect. Do not use this company

Do not. I repeat DO NOT hire a car from Alamo Car rentals or their parent company Enterprise Rent a car (both who do not respond to enquiries).
I hired a car from Alamo (parent company Enterprise Rent a Car) in May for the duration of my travels through the UK in May 2024.
I hired and returned the car to Gatwick airport.
Upon my return, a representative from Alamo thoroughly inspected my hire car for any damage/issues. In a direct quote from their representative he stated “the car is all good, you’re all good to go. Please write us a review when you get the chance”.
As a side note, I also happened to forget my jacket in my rental car, and I spoke to another 2 Alamo representative during this interaction, and neither representative stated that there were any issues with the car I had returned. They stated that it was being washed and cleaned for the next customer.

The day after I returned the car, Alamo deducted £748.77 from my card without my knowledge, without my consent, and most concerning, without my presence!
An additional 3 charges, £748.77 each (totalling £2,246.31), were also attempted to be deducted from my account.
Making the grand total amount attempted to be deducted by Alamo £3,295.08 (inclusive of charges made, and attempted, and an additional £300 bond not returned).
I did NOT under any circumstances provide Alamo with my card details or provided them with permission to store my card details. Furthermore Alamo did not notify or inform me that they would store my card details on their system for any further future payments. The initial payment was made using an eftpos machine, that required my pin. This would therefore have to mean that Alamo stores the card details of their customers to be able to deduct significant amounts of money from their accounts.
In summation Alamo has stolen £1,048.77 without any documentation or justification for these significant charges. Alamo did not even attempt to contact me prior to deducting this money from my card, despite me still being in London and completely contactable at the time. Please also note that this conduct is in violation of the British Vehicle Rental and Leasing Association’s code of conduct (which Alamo’s parent company is a member of).

Alamo and their parent company have also failed to respond to my emails requesting an explanation and all relevant documentation to justify the charges.

I am not one to write scathing reviews, but I am at a loss for words, given how much money was stolen out my account, without any response to my emails from both Alamo or their parent company Enterprise Rent a Car.

We had a really bad experience with Alamo London Heathrow. After letting us stand outside the office doors guarding our luggage for 1h with no chance to sit down - with a 2 year old, a 79 year old and a 87 year old, we were offered two cars smaller than the category we booked (7 seater booked, 5 seater was offered). This wouldn't have worked due to our amount of luggage and child seat.
After 1h, suddenly a people carrier one size larger then we booked got available - for a 3000 GBP surcharge for the 10 days. We had already paid 1000 GBP for our original rental in advance. Included in that surcharge was a "prime location" pick up fee - ridiculous as we had a valid reservation already for the same location. The car we got in the end was dirty and in bad condition. It hadn't been cleaned at all after the last customer. I do not recommend using Alamo out of London Heathrow at all.

Tell me how I travel 3000 miles to be told my id was cracked on the edge with absolutely NO MISSING information and you refused me a car. Insulting after flying 3000 miles with NO alternatives! F YOU!

Was able to book the car without prepaying and could pay at pick up at Stansted Airport. Efficient and professional at pickup in car rental village, staff were not excessively pushy in purchasing excess insurance which some companies have been in the past.
The agent on return Tom O'Donnell was personable and organised and the car was returned speedily without undue delay which is important when you have a flight to catch.

Les personnes chargés au service de la clientele sont impolis et tricheux.
Tout d'abord 2 heures d'attente à l'office.
La voiture que j'ai reservé 5 jours avant n'etait pas disponible, donc ils ont essayer de nous donner une autre avec une augmentation de 10€ par jour.
Au moment où j'ai refusé le chantage, ils se sont detourner envers moi avec toute mechanseté et impolitesse.
C'est une entreprise de status mediocre, vaut mieux de fermer ses portes.
Puis sans m'avertir ils ont annuler ma reservation.

Dreadful experience

We rented a car for a long weekend in Saltsburg mid March 2024. It started well, the car was ready when we arrived and we even got a "Small upgrade" for free. The service at the reception desk was good.

We returned the car slightly late (30 min), and tried contacting the office by phone and email to warn them and inquire about potential extra costs. No luck. No response.

Cost of the rental was initially £153 (£180). Less than 4 hours after dropping the car, to our surprise we got a final invoice for an extra 103 euros. Some of the charges surprised us (RATE CHARGE 38.31 Euros, 38.31, WINTER FEE 4.16 euros, SURCHARGE 12.32, plus VAT of course and a contract fee!!)
We then emailed them back twice asking what those charges were for...on the 22/03 - no response, on 05/04 no response.
Money has been taken from us...

Will not be using Alamo again, and will not recommend it!!

I usually rent from Avis where I have a seamless experience. For some weird reason I ended up renting from Alamo (Enterprise) at Glasgow airport this time. Normally with Avis I go to the desk, show some ID, get the key, go to the car and drive off. Not with this bunch. After spending 5 minutes at the desk giving all my details to the girl there, I then was met outside by an idiot with an IPAD who then started to go through all the details again, whilst in the pouring rain I might add. It was dark and he then started to go over every inch of the car with a plastic measuring device explaining continually that any damage would cost me, including the tyres. He spent nearly ten minutes between getting my details again and going over the car with a fine tooth comb. After attempting to spook me over how it would cost me £1500 excess if I came back with any minute damage to the car, he then tried to sell me additional cover for an exorbitant fee. I didn't even get the chance to tell him I had £10k excess cover through my travel insurance. Anyway after refusing this and my card being swiped, I finally got to sign for the car and got on my wet way. Lo and behold the same idiot was there when I returned the car two nights later, and we went through the same rigmarole (in the rain again) even checking the tyres, windscreen and anything else he could. Left standing in the rain again by the way. He looked disappointed when he found I had returned the car in exactly the same condition and he had to give me my £200 deposit back. Horrible experience overall and they are just out to scam you if you are not careful. Never again will I venture through the doors of Alamo or Enterprise. Sorry for deserting you Avis. My next visit to Scotland is already booked and I have booked with Avis this time.

I had been gullible, assuming that the radical reviews were exaggerated. Boy was I wrong.. to start point by point:
1)Car was booked for 9AM, it was delivery around 10:30 (due to "issues").
2) Got into the car and the steering wheel and inner driver's side door was soaked in caramel coffee remains, sticky with quite the odour. Admittedly after I raised this with Alamo - they "helped" with the cleaning.
3) Got a premium car that had issues with Carplay/Android - tried to reset the interface, and the usual steps. No dice.
4) Steering was constantly veering to the left, presumably the wheels or the suspension was uneven.
5) Finally, the smack to the cheek was that they argued that the tires had been cut and requested 405£ for 1 tire replacement. The tires had been already cut when I received the vehicle and luckily I had made a very detailed video of the whole car. Will pursue this legally.

Updates will follow to this review.

Avoid Alamo as a Car Hire Company. I hired a car at Glasgow airport for 3 days. They tried a hard-sell me extra insurance, breaching various FCA regulations in the process e.g. not providing detail of the product or whether I already had cover elsewhere. As I signed the vehicle acceptance I was informed that "The tyres are all OK". First time in 27 years of hiring cars at Glasgow Airport that tyres were mentioned specifically on collection. On return they managed to find a 4mm defect on a tyre and are charging me £140 for the repair (£78 of this is Admin Costs). When I went to take a photo of the "damage" I had problems finding it as it was so small I stated that I considered it wear and tear and I'd like to challenge the damage report - they ignored this and went ahead with the repair and charged me for it. The repair bill details that they provided show a repair carried out more that 2 weeks later. I think that they continued to hire that car to others as the tyre was fine - or did they really consider it damage and didnt use one of their vehicles for 2 weeks? As other say avoid Alamo and Enterprise. My credit card company is being supportive and fighting my case for me. There were other aspects of this experience that were far from ideal. There terms and conditions documentation runs to 11 pages and you are asked to sign a tablet saying that you accept them without being given access to them. I had to sign/initial a tablet, in a carpark three times with only the final page, with signature panel, visible. I'll stop now ... just avoid Alamo.

Rented a car from Gatwick airport to use to bring the family to legoland! Quick and easy rental Ben served us and was very helpful! We had a issue with the car I phoned them and had to drive a hour to go back with the car but they waved the petrol as a Courtesy gave us a new car to use quick and easy change over returned easy! Definitely will use again even tho we had an issue with the car it was a manufacturer issue not their fault but I had 3 kids with us and wasn’t risking it to happen again!

Absolute disgrace of a company. Rented a car from London Stansted Airport, Car was returned and checked and i was told everything was good. Hour later I was telephoned to say they had discovered a tyre issue and my card was charged £250.00. This was the 2nd issue I’ve had with them. I will never use Alamo or Enterprise again. STEER CLEAR!

Absolute disgrace of a company. Leave a car, noone checks and then they email you that they are charging you £100 deductible for a windshield, when there was nothing when I left it. Fyi, Alamo is owned by Enterprise. So both car rentals are off my list of places to rent cars. Never again, and I will make sure that everyone I know won't use you either.