Alaska Airlines レビュー 261

Your website is just awful. It fills up a third of the screen. There is no way to add a traveling companion. You need to step it up. Gardner Williams

Hawaiian Alaskan Air service now appears to be outsourced to the Philippines, and the agents have very limited ability to actually solve problems. I have 50,000 miles in my Hawaiian account that I could not access, and after speaking with agents KC, Max, and Garrick, none of them were able to help me book a simple flight. More than 2.5 hours later, I finally reached a manager, Leighton, who was able to book the flight, transfer the miles, and then send me on to Alaska Air customer service—with an expected additional hold time of three hours, due to the current integration between the two airlines. After more than 30 years as a loyal customer, this experience has convinced me that my time with Hawaiian is ending. Southwest, which currently leads major rankings for customer service and overall quality, will be my go‑to airline from now on. There is no point in doing business with a company whose systems and front‑line support make it so clear that they simply do not care about the customer’s time.

Our suitcase was severely damaged, so we started a claim for replacement. The details and support documentation was extensive even though we started the claim at their counter in the airport. Very time consuming.

Alaska Airlines uses Traveler'sChoice for luggage replacement. It has been impossible to complete the replacement claim due to several errors in their online system -- including an error which prevents me from contacting Customer Care.

The entire process has taken so much time, I'm sure Alaska Airlines saves money by people just giving up.

Any business who treats their customers with this kind of poor support (including the quality of 3rd parties) is not one I will support in the future.

Our 9:44 PM flight from LAX to Medford, Oregon was diverted to Portland (PDX). The pilot stated the reason was fog and low visibility, even though the city lights were clearly visible.

At 2:00 AM, the airline refused to provide hotel accommodations or alternative transportation. All car rental counters were closed, and we were advised to sleep in airport chairs — with my 13-year-old child.

The next available flight was not until 10:00 PM the following day. There was no refund, no assistance, and no meaningful response.

Being stranded at 2:00 AM, over 5.5 hours from our original destination, with a minor, is completely unacceptable.

I will never place my trust in this airline again. Never.

"Estimated wait time: more than 2 hours." That is what the bot said at the start of this call I am currently on w/ Atmos Rewards. I am now on hour 2 and counting. I am attempting to speak to someone who can see if my round-trip reward tickets still exist, as I am not finding evidence of them on the Atmos site. yikes...

Website pages 'not found' when trying to manage booking/cancel flight after they added an overnight stopover to a direct 3 hour flight... Currently 55 minutes into holding for customer service from Europe. It's 2025! There is no customer service email or whatsapp contact, and the AI assistant on the website isn't working either. A mess. Thank god i have the option of cancelling because they obviously can't be trusted to provide a professional service. Well, that's if I ever get to speak to anyone.

edging close to “platinum” tier. Oy, Hawaiian and Alaska work in tandem to deny/shelve onto the other, their responsibilities and promises via paid membership rewards program. A week or so back now, i purchased a one way ticket that equates to 4000+ miles over three flights. Hawaiian always makes you purchase what Alaska promotes and gives for free at the time of booking. As Alaska failed to reserve promised seating. This trip in question was canceled within an hour of original purchase, and rebooked at a cheaper fare. However, at that time. Hawaiian CSR suggested additional seat costs would roll into new flight from the canceled flight. This was untrue. Second CSR from Hawaiian did confirm that first CSR was incorrect. Though the second CSR also gave out incorrect information. CSR suggested that I would get a refund just as I got a refund on Alaska purchase, and that I should wait for the process to take hold. Well, it did not. 3rd attempt of resolution with CSR straight up told me that they were going to keep the money taken but could file for refund. Again, I have flown quite a bit these last few months, since summer. Always the same lackluster production for the hype of how committed these and or this company promotes and promises. Seats are too small for anybody over 5 foot and 120 pounds to seat safely and in a healthy manner for long flight durations over 2 hours with then forcing consumers wallets open for seats that then the funds are withheld as nonrefundable on the power of the person that is handling the request aka truest form of discrimination against some to favor the few policy and history. I have close to 20 years of utilizing Hawaiian airlines as i have been a resident of hawaii county since 2006. With also utilizing Alaska Air to navigate trips from KOA to MSY/STL/ and points in CA since about 2016. Given the element of prestige which is merely promoted in words and not actions. If you are looking for a company that abuses power in the name of greed. This airline is for you. Flyers beware Alaska no care that Hawaiian is fleecing your wallet. AND always check those digi receipts post flights. Alaska will over bill you then tell you they can not give you a refund on those inflight erroneous charges!

Why is your baggage check so late? My flight is at 5pm and your baggage check doesn’t open until 3pm at IAD. We had a line and no place to get water food or sit down for those who have a disability.

Alaska Airlines ATMOS: A Cybersecurity Disaster and Customer Service Collapse

Alaska Airlines’ ATMOS Rewards program was hacked following their July 2025 cybersecurity breach that exposed customer logins and passwords. They failed to notify customers or take basic preventative steps—resulting in my account being taken over. The hacker redeemed all my miles for a round-trip ticket from LAX to China.

Within five minutes of receiving the redemption email, I reset my password—but then my email was hit with a massive subscription bombing attack. When I called ATMOS customer service, the hold time was 1 hour 15 minutes—only for the agent to say, “oh lord, I don’t have time for this,” and hang up. I called again, waited another 1 hour 28 minutes, and was disconnected again.

No email support. No chat support. No accountability.
An airline that leaks your credentials, offers zero protection, and treats customers with open contempt doesn’t deserve to be in business. Absolutely appalling.

Scam flights. They advertise direct flights but then change to 1 stop flights but do not let you cancel flight. I went from a direct flight of 1hr20mins to a 6hr flight. No refund!!

I paid extra for an exit row seat and then minutes before boarding they changed it to a normal seat, refused to refund my payment, and in the chat support they just said: "Sorry there's nothing we can do" and ended the chat.

Alaska used to be my go-to for flights, but something has happened over the last year or so (the merger maybe?) and it's super disappointing. So sad to see what's happened to them!

I see alot of one star reviews 😬 but for me all good so far 👍 (my second time using)

Horrible delays and cancellations due to an IT outage and then they couldn’t find a crew to fly. I will never fly Alaska again

I got the Alaska air flight pass, for $129 a month you get a flight anywhere in Nevada Utah California Arizona. I get a code every month the flyer said no black out dates. But when I go to book everything says flight does not qualify. I called customer service to see if something was wrong and she said unfortunately it has to be direct flights and we don’t offer direct flights to Utah from lax, then I tried to book Arizona and it was $60 extra cuz and I couldn’t find any flights that were .01 which they advertise as part of the membership. I’ve called many times and no one can help, it’s a total scam. There is a class action lawsuit open. I hope the company compensates us for this.

I had to cancel a flight because of a family medical emergency and just asked for a credit, not a refund. The response I got was cold and completely lacking compassion. It’s honestly disappointing... especially from an airline that claims to care about its customers. This really changed how I feel about flying with them again.

Gepäck kann leider verspätet. Rückerstattung was mir hier zusteht wurde nach über einem Monat nicht durchgeführt. Es meldet sich keiner auf die emails.
Ich habe alle Dolumente übermittelt die angefragt wurden und bekomme nun keine Antwort
Rückflug mussten wir zusätzlich auch noch umgebucht werden. Hier geht wirklich alles schief....

On May 10, 2025, I received an email from Roman, in customer service, that I was to receive my refund after two billing cycles, (Even though it states in your information that it would typically be in days not months) anyway, after talking to at least 8 different customer service reps (I have names and dates) over the past three months, I still have not received my refund. (even though I had been told numerous times that it will be done by this date, or this time, and it never does come).
May 10 email: "As per our telephone conversation we have raised the refund request for your previous reservation under #CIYHYG..." Why am I still waiting?

I want to share my recent experience with Alaska Airlines, which left me extremely upset and disappointed.

I had a Saver Fare ticket and arrived at the airport early. There was an earlier flight with empty seats, yet I was denied boarding — not because the seats were unavailable, but because of a rigid policy. Those empty seats flew unused while I was forced to wait for my scheduled flight, which itself ended up being delayed.

This treatment felt unfair, disrespectful, and completely lacking in humanity or common sense. Instead of helping a passenger and showing flexibility, Alaska Airlines chose to hide behind policy. Adding insult to injury, I was later told I could have paid $90 extra for a “same-day confirm” — which makes absolutely no sense when seats were empty anyway. Why should a customer be punished for wanting to sit on an earlier flight when it costs the company nothing?

As a result, I lost hours of my time, endured unnecessary stress, and had my entire day ruined. This is not the kind of service or respect a passenger should ever experience.

I fully understand that Saver Fares have restrictions, but policies applied without fairness or compassion only harm customer trust. This situation was handled poorly, wasted my time, and left me with a very negative impression of Alaska Airlines.

I expect Alaska Airlines to acknowledge this mistake, offer a sincere apology, and provide material compensation for the inconvenience. At the very least, I hope the company realizes that passengers deserve more than inflexible rules — they deserve respect and basic fairness.

If you value customer service, avoid the Alaska Airlines credit card.

I’ve never had a worse experience applying for a credit card. With a 797 credit score, I expected a smooth and straightforward process—but it turned into four weeks of frustration.

After being verbally approved, I was told my card would arrive in 2–3 business days. A week later, with no card or updates, I called in. Only then was I told—vaguely—that “additional information” was required, though no details were provided. A letter eventually arrived requesting my pay stub and an authorization form to verify my SSN, with the only submission method being through the mail. In 2025, that’s not just inconvenient—it’s concerning.

Two weeks after mailing sensitive documents, I called again, only to be told they “never received” them. Even worse, the representative claimed they now had “everything they needed” anyway, and suggested I cancel and reapply. When I asked why I was required to send unnecessary documents in the first place, I got no clear explanation.

At that point, I canceled my application. After weeks of poor communication, conflicting information, unnecessary document requests, and a complete lack of transparency, I have zero confidence in this product or the company behind it.

Bottom line: The process was unprofessional, frustrating, and left me questioning the security of my personal information. I’ll be taking my business elsewhere.

I took a short hopper flight with Alaska from LAS to SFO in Business Class mainly to do an evaluation of the airline with a view to using Alaska for future internal flights for me and my colleagues. To start, I'd note things did not get off to the best of starts. The check-in process was a little chaotic and the team seemed not to notice they had BC customers waiting in line. When they did I was a little disappointed to have to listen to one of the team complaining to another how much they disliked check-in and wanted to only do gate work. I did not take it personally! It's fair enough to have gripes but do you really want to air them in front of customers? I was pretty sure Alaska did not have a lounge or shared lounge access at LAS but I thought I'd check. Instead of a polite 'I'm sorry sir we do not currently have a lounge at this airport' I instead got a withering look that smacked of 'you are joking aren't you' and a curt no! I can see why this individual really did not want to do check-in. I was not looking forward to my flight and, if I had been writing a review at this point I'd be heading for a single star rating (and certainly no future flights or recommendations Good news. it improved considerably. The boarding was smooth, polite, friendly and ordered. Then, the best bit. The aircraft. I was expecting one of those half-baked BC cabins with standard seats. more legroom and a shared middle seat for two people. I could not have been more happy. The cabin was a real BC cabin, great seats with plenty of room and really comfortable. I kind of wished I was flying further. The team on board the aircraft were great too. So polite, so helpful. All in all, a great, uneventful, comfortable flight. In fact, I would have given a five star review if it wasn't for the disappointing performance of the check-in desk team. But I'll definitely fly with Alaska again.