Alensa レビュー 

Alensa からの回答

2026年7月7日

Dear customer,

we are sorry to hear that and we do apologize deeply.

Please, send us your claim alongside your order number and photos of the defect on info@alensa.ae, and we will make sure to address it accordingly, and compensate for any defects discovered.

Thank you, have a nice day.

Alensa からの回答

2026年6月16日

Hi Atif,

Good quality, a fair price, and an order that turned up within a few days — that's exactly the combination we want a first impression of Alensa to be built on, so it's great to read. We appreciate you taking the time to write it up, and we'll work to keep your next order running just as smoothly.

Kind regards,
Customer Care Team

Alensa からの回答

2026年6月10日

Good morning Eleni,

Really glad to hear this — thank you! It's great to know everything arrived in perfect condition and that the ordering process felt straightforward from start to finish.

We'll be here whenever you need us next.

Best regards,
Alex
Alensa Customer Care Team

Alensa からの回答

2026年6月9日

Hi Alexia,

Thank you for your feedback!

We look forward to seeing you back soon!

Kind regards,
Your Alensa Team

Alensa からの回答

2026年3月19日

Hi, we are very sorry to hear that you received the wrong product — this is not the standard of service we set for ourselves at Alensa. We sincerely apologise for the inconvenience caused. Please reach out to our team at info@alensa.ae so we can investigate and arrange the correct order for you as a priority. Kind regards, Your Alensa Team

Alensa からの回答

2026年3月19日

Thank you, Dindo! We’re delighted to be your go-to place for contact lenses — great to hear our range has exactly what you need. We look forward to seeing you back soon! Kind regards, Your Alensa Team

Alensa からの回答

2026年2月9日

Hello Merina,

Thank you for the positive review.
We are glad to hear that you found our ordering process to be easy and that you were able to find what you needed. It is great to know that you love shopping with Alensa, and we look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2026年2月4日

Hello Carolina,

Thank you for your feedback. We sincerely apologize for the frustration and stress the delivery process of your order has caused.

We have been investigating the situation with UPS and, according to the tracking records, the package encountered an 'Incomplete address' status on January 28th. Following this, the logs indicate that a request was made to reschedule the delivery, which took place yesterday, February 3rd, at 9:02 A.M.

We understand there was confusion regarding communication from the carrier. Our team has aimed to provide updates within one working day, but we truly regret if the information felt insufficient while the investigation was ongoing.

If you have not physically received the parcel despite the 'Delivered' status, please contact us immediately at info@alensa.ae so we can open a formal dispute with the carrier. We want to ensure this is fully resolved for you.

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2026年1月23日

Hello Gordon,

Thank you so much for your kind words! We are glad to hear that you are happy with our range of products and the level of service you received.

Your support means a lot to us, and feedback like yours motivates our team to keep maintaining those high standards. We look forward to seeing you again in the future as well!

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2026年1月19日

Hello Tracey,

Thank you for the positive review.
We are glad to hear that you are satisfied with our website and that you found us to be a great choice. It is also great to know that all the needed information was clearly explained.
We wish you a great day and look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2025年12月22日

Hello Elena,

Thank you for the positive review.
We are glad to hear you are happy with our fast delivery.
We look forward to serving you again soon!

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2025年12月16日

Hello Litta,

Thank you for the positive review.
We are glad to hear you are happy with the fast delivery.
We look forward to serving you again soon!

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2025年12月16日

Hello Marcellino,

We are sorry to hear about your experience and want to clarify that your refund was processed on December 12, 2025, after the order was set to return to sender following our delivery policies.

We did our best to accommodate your order, but due to our warehouse’s external delivery processes, the parcel was unfortunately unable to arrive on time, and UPS required a local contact number to ensure successful delivery. We apologize for any delay or inconvenience during this process.

Your feedback is important to us, and we’ll continue working on improving our communication and delivery options to prevent situations like this in the future.

Kind regrads,
Alensa Customer Service Team

Alensa からの回答

2025年11月26日

Hello,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations. We understand how frustrating delivery delays can be, and we sincerely apologise for the inconvenience caused by our delivery partner.

Although we attempted to assist by confirming your details and contacting UPS, it’s clear that we were not able to resolve this complex delivery issue for you as promptly as we should have. Please know that your experience has been noted, and we will be reviewing our processes with our logistics partners to help prevent similar situations in the future.

We hope that the necessary delivery information has already been provided and that your order can be completed and delivered shortly if not already. If the issue is still ongoing or if you need any further assistance, please do not hesitate to reach out to us directly.

Thank you again for your feedback.

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2025年11月19日

Hello George,

Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly and that you have found our services to be of good value.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2025年11月7日

Good day,

We're happy to hear that you found a great price and experienced fast delivery. We appreciate your satisfaction and look forward to being your choice for contact lenses in the future.

Kind regards,
Customer Service Team

Alensa からの回答

2025年11月10日

Hello Nikki,

Thank you for the feedback and we’re sorry to hear about your experience.

The process for returns is designed to be as straightforward as possible: you simply pack the item and send it to the address provided in our return instructions, which you can find on our website here: https://www.alensa.ae/information/claims-and-returns.html
For standard returns, the cost of shipping is unfortunately not refundable, as noted in our terms. You are welcome to use any postal service convenient for you.

If you have any questions, our team is happy to assist and you can contact us directly at info@alensa.ae. We appreciate your understanding and hope to make your next experience smoother.

Kind regards,
Customer Service Team

Alensa からの回答

2025年11月3日

Hello,

Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one and that you are happy with the received products!

Kind regards,
Customer Service Team

Alensa からの回答

2025年10月22日

Hello Walid,

Thank you for the positive review. It is very appreciated.
We are glad to hear that your parcel has been delivered quickly and on time!

Kind regards,
Alensa Customer Service Team

Alensa からの回答

2025年9月25日

We're happy to hear that you received your order quickly and found it at a good price. Thank you for your feedback!