All Black Limo LLC レビュー 28

We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company’s increasingly condescending explanations, earned the two stars.

For our final trip from the Seattle Marriott Waterfront to SEA, there were two passengers. The company had already transported us from the airport, to the cruise pier, and back from an eight day cruise. They were therefore familiar with the fact that we had actual luggage, not two toothbrushes and a grocery bag.

Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged.

Instead, the company sent a BMW i5. They have since provided a detailed lesson on wheelbase measurements, explaining that the vehicle exceeds Washington’s minimum requirement for sedan service by four inches.

Congratulations, I suppose.

Unfortunately, the wheelbase did not prevent our bags from being stacked in the front passenger seat, partially obstructing the window and mirror. It also did not prevent us from having to listen to the driver complain about the luggage during the ride.

The company’s position is that because two passengers were confirmed and a sedan was booked, the service was properly fulfilled. Apparently, asking how much luggage two cruise passengers have falls outside the sophisticated science of professional transportation planning.

Their final response was essentially that we received exactly what we paid for and simply did not like it. That is a fascinating customer service strategy, especially after four paid rides.

The problem was never whether the vehicle technically qualified as a sedan. The problem was that it was too small for the known luggage, the front seat became luggage storage, the driver complained, our request for a prior driver was ignored, and the company responded by debating vehicle classifications instead of taking responsibility.

Three rides were good. The last ride was poorly planned, uncomfortable, and followed by a master class in explaining why minimum compliance should be mistaken for good service.

Two stars. One for the first three rides and one for the impressive wheelbase presentation.

Per their response: Safety may be your stated highest priority, but it was not the highest priority during our ride.

When the vehicle proved too small, the safest response would have been to stop and address the issue, arrange a more appropriate vehicle, or find another safe solution. Instead, the driver stacked luggage in the front passenger seat, obstructing the passenger window and potentially limiting visibility of the side mirror.

That was not a matter of expectations versus requirements. It was a real safety concern created by the vehicle assignment and the decision to continue the trip with luggage placed in a way that could interfere with the driver’s visibility.

You continue to focus on the fact that the reservation was booked as a sedan for two passengers. That does not answer the safety issue. Two passengers can still have luggage, particularly when returning from an eight day cruise, and your company had already transported us multiple times during the same trip.

If safety truly comes first, then the response should not be that the vehicle technically met the reservation category. The question should be whether the trip was operated safely once it became clear the luggage did not fit properly.

Facts do matter. The luggage was stacked in the front passenger seat, the window and mirror visibility were affected, and the ride continued anyway. That is the issue your responses keep avoiding.

All Black Limo is a company that truly embodies professionalism and reliability. Watching how they’ve grown from a single vehicle into Seattle’s go-to executive transportation service has been impressive. What really sets the company apart is its commitment to consistency every ride reflects their dedication to punctuality, comfort, and discretion. They’ve built a strong reputation not just by providing transportation, but by delivering peace of mind to busy professionals and organizations. It’s a company that leads with integrity and continues to raise the bar in executive travel.

All Black Limo is a phenomenal choice for transfers in Seattle! I am so glad I found them. From the owner, Bijo, to our Executive Chaffeur, Jonathan, the service was impeccable! Wonderful communication and very prompt. Also, an excellent value for such professional service! I very highly recommend this company and wish they were available everywhere I travel!

All Black Limo is my go to for limo/car service. They are always professional, courteous and on-time. The vehicles are roomy, spotless and the drivers are top notch!
I highly recommend All Black Limo for all your limousine needs.

Our driver Michael was on time, a good driver and had the patience of a saint when the cruise line moved the ship
To a different pier at the last minute and didn’t notify us. We enjoyed talking with him and would ask for him next time we need a ride!

Came to house early. Was very friendly. Drove very carefully. Arrived on time. Will use again.

Always on time. Always polite and friendly. The vehicles are roomy and super-clean. One negative is the mandatory tip figured in to the total. Not a good idea.

All Black Limo is always on-time, courteous, and smooth. Can’t recommend them enough!

They were able to accommodate me and my family on a one-day notice for our return flight from SeaTac.

King (owner/operator) was our driver and messaged me right as our flight landed to say he was on site and ready for us.

The Luxury SUV was clean and the ride was smooth.

Will definitely use them again!

Geneva was my driver and did a superb job.
Her driving skills were impeccable. She was timely and had great people skills

New to the Gig Harbor area, I was on the hunt for a reliable car service to take me to SeaTac! I found them! They have far surpassed my expectations. Great communication, always on time and with a professional fleet of personable drivers …what more can you ask for?! They will be my forever car service in the south sound.

We hired All Black Limos for a 60th Birthday party. It was seamless and very professional! The reservation process was easy and excellent communication leading up to the event. Our driver Anna was friendly, responsive, and professional! We highly recommend All Black Limos!

The best transportation service around. Very friendly and communicative. I will definitely recommend them in the future.

Always available and always the best service.

King is the man! What a wonderful driver and professional. I highly recommend All Black Limo!

King and Company are very reliable, conscientious and flexible. The communication is always great and response time is excellent. I’ve used other car services (one for 6 years) and All Black is the best by a long shot. I highly recommend this great company with great people. Better priced than Uber downtown to airport.

Ava was professional from the beginning; texted us confirmation and then texted us with her eta. Was a font of knowledge helping us navigate the airport. Just great overall.

Incredibly professional and caring company. After having visited Seattle for work, All Black Limo LLC took care of all our travel needs, with the driver, David I believe, frequently ensuring everyone from the group was having a comfortable ride, even offering us water! I know it’s small, but I believe those small details were what made the ride that much more comfortable!

The best service! Iced used them for years and will always call them when the need arises. I think I’ve used almost every car service in the area, as I was a very frequent traveler for about 2.5 years. All Black is by far the most responsive and has the best vehicles. Very personal service and always dependable at the last minute!