Great service, from booking with a deposit on line, easy location and parking, fully explained what I was getting in terms of Full Well Mans Bloods and when I would get the results ie within 24 hours.... もっと見る
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Fantastic experience. Very efficient and professional and the phlebotomist managed to extract a huge amount of blood from a deep vein with zero pain. Also very reasonably priced. Would definitely rec... もっと見る
I was very impressed with AllCheckedUp They were able to do the blood test when I called in to enquire about it. All members of staff were very friendly and helpful and explained everything I wanted... もっと見る
I placed the order on Fri 3rd Jul. The test kit was delivered on Mon 6th Jul. I did the test and sent the sample back the same day. I got confirmation the sample had been received on Tue 7th Jul and I... もっと見る
企業情報
当該企業による記述
Private Blood Tests, Health and Cancer Screening In-Person or At-Home
連絡先
Forward House, 14 Duke Street, SK11 6UR, Macclesfield, 英国
- 01625568188
- hello@allcheckedup.co.uk
- allcheckedup.co.uk
4.7
優良
280件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1カ月以内に回答
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service, great customer care.
Opened up on Saturday. Knowledgeable and welcoming staff. Results delivered within 8 hours, at a weekend!!!
2024年10月5日
自発的なレビュー
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us
Brilliant
I have used All Checked Up once before. I chose to use them again as I needed professional, trustworthy advice. Once again I was not disappointed. They went above and beyond to ensure everything was as it should be. The staff are so kind and considerate. I do not hesitate in recommending them, they really are first class and a breath of fresh air.
Thank you to Daniel and his team!
2024年9月21日
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us again.
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us
The customer support was exemplary
The customer support was exemplary and the test results were fast. A very worry free experience at a worrying time. Just great service. Thank you.
2024年9月24日
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us
I am very unhappy with the service
I am very unhappy with the service, I had to chase for a blood test result to find out that it had arrived on the 30th of August but there was a problem with it and no one had contacted me to say there was an issue and it was disposed of. I don't believe that I had left out the yellow form as I was very meticulous and this was the test I was really needing the results of, I wouldn't have bothered with the rest of the tests but thought it was worth checking them all if I had to do this one. I did this test due to waiting times on the NHS and now I have my appointment tomorrow for bloods and its a good job I kept it. Terrible service.
2024年9月12日
自発的なレビュー
All Checked Up からの回答
I'm sorry you were dissatisfied with the service received. Unfortunately, as the test request form was not sent back with your sample, the lab was unable to test it.
We try to make the whole process as smooth as possible, but certain regulatory aspects like labeling samples and request forms are outside our control. Therefore, we print out the test request form on yellow paper to make it distinguishable and state the test request form must be sent back and the sample must be labelled. This was stated on:
- A yellow sticker on the front of the test kit which needs to be torn to open the test kit
- The instructions inside the test kit together with a checklist
- In red bordered text on our Top Tips leaflet sent with your order
- In red writing and red bordered text under Important Information in the test information leaflet sent with your order
- In our follow-up email
- And for the test that you ordered, in a personalised letter explaining each test kit and what is required to be sent back to the lab
- And now in a YouTube video
We also provide details in the test information leaflet and in our follow-up email that was sent on the 30th August to contact us if you have not received your results within 48 hours. This is because, if the request form was missing, we could send it to the lab directly and the sample would still be viable for testing. I understand you received this email as you replied to this email on the 15th September.
You contacted us by email nearly two weeks later on the 11th September. We followed up with the lab the same day and they informed us the sample was received on the 30th August without the request form.
The test request form tells the lab who has requested the sample (All Checked Up) and what to test for. As you can appreciate the lab handles hundreds of thousands of samples each week and work with thousands of doctors, hospitals, and clinics, so it is not practical for them to contact every client to ask if a sample without a request form has come from them. As the sample was only viable for 5 days, unfortunately, it had to be safely discarded.
We aim to provide a first-class patient experience, and if we have done something wrong then we will do what we can to put things right. We are readily contactable by telephone, email, live chat and WhatsApp and open late and on weekends for convenience.
On this occasion, I feel that we have been efficient in following up with your inquiry, within 24 hours, when you made your initial contact on the 11th September. We have provided enough information to ensure that samples are sent back correctly therefore avoiding any delay in testing your sample and receiving the results, together with a follow-up email asking for you to contact us if you have not received your results within 48 hours. It was just unfortunate that contact was made after nearly two weeks. We have offered you a re-test or a refund. I believe you have requested a refund which has been processed.
I hope we have provided a detailed reply to your review. If you have any questions, please feel free to get in touch.
Regards
Daniel
Great and efficient service and…
Great and efficient service and communication, thank you very much! And as a lovely and unexpected touch, a handwritten birthday card arrived with my kit, as I ordered it just before my birthday.
2024年8月8日
自発的なレビュー
Great service and such nice…
Great service and such nice knowledgeable professionals. I wouldn’t hesitate to recommend them. Results are back the same day so fabulous service.
2024年7月27日
自発的なレビュー
Great service
The tests were booked and taken quickly and easily. The team were friendly and approachable. They went out of their way to make sure I had my results back in time before I went on holiday. Would highly recommend.
2024年7月24日
自発的なレビュー
All Checked Up からの回答
Hi Michelle.
As mentioned in our email reply, we have yet to receive your sample. Unfortunately, we are unable to provide results on a sample that has not been received. Please feel free to contact us to discuss this further. Maybe you could reconsider your review once we have had the opportunity to resolve this for you.
All Checked Up
Great experience
Great experience, quick easy friendly and pain free. Highly recommend
2024年7月24日
自発的なレビュー
All Checked Up からの回答
Thanks Susan for a great review and for sharing your experience with us. All the best - All Checked Up team
Clear pricing structure
Clear pricing structure , friendly and professional pharmacist and staff . Got my results back in under 48 hours .
2024年7月13日
自発的なレビュー
All Checked Up からの回答
Thank you for taking the time to write a great review - we appreciate it. We're really pleased you were happy with our service. Regards All Checked Up Team
Professional and courteous service
I arrive at the lab and found that the allocated date was the following day and despite this error on my part, I was attended to promptly and the report was sent promptly too. I had a very pleasant experience. Thanks a lotm
2024年6月26日
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us. We are pleased that you're happy with our services
Very professional…
Have anxiety when it comes to medical issues and they made me feel very relaxed without compromising on professionalism.
2024年7月11日
自発的なレビュー
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us. We're really pleased our team made you feel relaxed. We hope to see you again soon :)
AllCheckedUp saved my life” My blood…
"AllCheckedUp saved my life”
My blood test was sent to the laboratory for analysis the same day and the next day the results came back showing a higher-than-average reading. This immediately prompted the Pharmacist at AllCheckedup to send a referral letter to my GP. - After one month of tests including a Biopsy I was diagnosed with Prostate Cancer at the early stage for which now I am receiving treatment … Thank you to AllCheckedUp
2024年5月12日
自発的なレビュー
Fantastic place with fantastic staff
Fantastic place with fantastic staff. Very warm and welcoming, the nurse who did the blood test was great. Got it 1st time and barely felt it. The guy at the front desk was very friendly, very funny and the young lad was very knowledgeable and friendly.
The whole experience was very good well worth the money
2024年6月29日
自発的なレビュー
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us. We are so happy our team was able to make your experience great
Excellent service
Excellent service, easy to book (I had to phone as the online payment didn’t go thro, phone was answered immediately even at 7pm!). Staff were welcoming and pleasant, phlebotomist was great, everything explained clearly and all questions answered. Results came through within promised time scale, easy to understand and accompanying letter highlighted areas to look at further with my GP. Highly recommend.
2024年6月20日
自発的なレビュー
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us :)
Great Experience!
Great experience! Results within 24 hours for most test elements. Really lovely people. Bloods expertly taken. Easy access and parking.
2024年6月28日
自発的なレビュー
All Checked Up からの回答
Thank you for taking the time to write a review and sharing your positive experience with us
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