The service department was great in working through a discontinued product and a feasible alternative for my need. The shipping process was good with frequent updates from the Royal Mail.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This new Allen ratchet block may be the finest piece of sailing kit we have on the boat now. It works very effectively and actually feels different than other ratchets. Well built and great design... もっと見る
企業が回答しました
Well ordered Store and very detailed geometrical infos, the mobile Experience is at some points a bit tideous. Reply by Allen Brothers Thank you for your comments. If you have any feedback on h... もっと見る
企業が回答しました
Had many difficulties to purchase UK parts due to Brexit. Allen solved this through cooperation between Royal Mail and our country Postal company. VAT and Custom fees are all smoothly processed.
企業が回答しました
企業情報
当該企業による記述
Allen Brothers manufacturers performance sailing hardware from it's factory in Essex, UK. Specilaists in producing marine hardware such as blocks, cleats, deck fittings, masts, booms and a variety of other yacht and dinghy fittings. Many of the products produced by Allen Brothers are used by world class boat builders and sailors on high performance racing boats. Sailing Blocks: Allen's core range of blocks are available in 20 to 60mm sheave sizes and feature Allen dynamic bearing technology. Twin rows of stainless steel ball bearings running on a stainless steel axle. The result is minimal friction and a long lasting high performance product. Sailing Cleats: Inventors of the origional aluminium cam cleat. Allen cam cleats are available in two sizes and two materials, ensuring there is a cleat suitable for most appilcations on yacht and dinghies.
連絡先
2-4 Hallmark Industrial Estate, CM0 7EH, Southminster, 英国
- 01621 774689
- sales@allenbrothers.co.uk
- allenbrothers.co.uk
4.8
優良
430件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Allen brothers
I was delighted with the Allen Brothers company. The items arrived in excellent condition. There was a slight delay at Greek Customs and a long delay in delivery by the Greek postal service.
2024年10月7日
Allen Brothers (fittings) Ltd からの回答
thank you for your feedback! Happy sailing!
A first class product
A first class product - extremely well made and solid.
Very quick delivery too.
2024年9月26日
Quality Item
Clear website with good navigation and good descriptions of items including dimensions.
Order turnaround was quick as was delivery.
I was looking for a simple shackle key and found just what I needed at Allen. It's an easy to use tool worth carrying in a buoyancy aid.
2024年9月24日
Allen Brothers (fittings) Ltd からの回答
Thank you very much for your feedback. Happy sailing!
Rapidez e eficácia
Rapidez e eficácia
Fui surpreendido com o pagamento de taxas alfandegárias para as quais não fui advertido!
2024年9月9日
Allen Brothers (fittings) Ltd からの回答
Thank you for your feedback. At checkout, we do state that orders outside of the UK are subject to import duty.
Needed to buy a spinnaker cage
Needed to buy a spinnaker cage for our classic yacht. On Pinner & Bax website it was showing "out of stock". Their website mentioned that the fitting was made by Allen. So I contacted Holt Allen. Didn't know they'd changed their name to Holt. They told me to contact yourselves and hey presto you had the item in stock and I bought the item directly from yourselves. No hassle and easy to negotiate your website. Also spoke to one of your staff who was very helpful. Couldn't ask for better service!
2024年9月19日
Allen Brothers (fittings) Ltd からの回答
Hi Nicholas, thanks for the feedback. To clarify - we are just Allen. Holt Allen does not exist. Holt and Allen are two separate companies and have been for 10+ years now.
The items were delivered very quickly
The items were delivered very quickly, well packaged and as described.
The three things that are the cornerstones of an excellent customer experience.
2024年9月18日
Allen Brothers (fittings) Ltd からの回答
Thank you for your feedback! Happy sailing :)
Fantastic products and site but the…
Fantastic products and site but the Royal Mail choice to ship outside UK is very bad.
I haven't received the package yet...
I would prefer to spend more for shipping and use a very good courier service like DHL or UPS.
Thanks, best regards.
2024年9月9日
Allen Brothers (fittings) Ltd からの回答
Thank you for your feedback. We will review the shipping options outside the UK and try to find a better solution.
Good information and quick service.
Hi, I had a couple of queries about some nylon hanks. The answers were quick and accurate and when I ordered the delivery was swift. I am very pleased. Thank you.
2024年8月21日
Allen Brothers (fittings) Ltd からの回答
Thanks for your feedback. Happy sailing!
Easy to order with quick recognition of…
Easy to order with quick recognition of order and dispatch.
2024年8月30日
Allen Brothers (fittings) Ltd からの回答
Thank you for your feedback. Happy sailing!
Allen Brothers (fittings) Ltd からの回答
Thank you for your feedback. Happy Sailing!
Great price and arrived early.
2024年8月11日
Allen Brothers (fittings) Ltd からの回答
Thank you for your comments.
Good quality and delivered in good time
2024年8月12日
Allen Brothers (fittings) Ltd からの回答
Thank you for your feedback.
Allen Brothers (fittings) Ltd からの回答
Thanks for the feedback, happy sailing!
Great turnaround time being overseas
Great turnaround time being overseas, the part was just what i needed for my Compac Picnic cat, upgraded the centerboard cleat.
2024年8月7日
Allen Brothers (fittings) Ltd からの回答
Thank you for your feedback. Happy sailing!
Good quality parts delivered quickly.
2024年8月13日
Allen Brothers (fittings) Ltd からの回答
Thank you for your feedback
Allen Brothers (fittings) Ltd からの回答
Thank you for your order. Happy sailing!
Quality product, fast shipping to US
Quality product, excellent communication and fast shipping to US.
2024年8月8日
Allen Brothers (fittings) Ltd からの回答
Thank you for your 5* feedback and thank you for shopping with us.
All shopping experience was great
All shopping experience was great. The problem was with the international shipping. I end up paying nearly 40% extra because customs. I know this is not under the shop control but makes it difficult for me to repeat any purchasing.
2024年7月26日
Allen Brothers (fittings) Ltd からの回答
We're sorry to hear about your issue with customs. As you say, this is out of our control.
We have stockists in most countries and are happy to work with you and our stockist to get the correct parts at the best price delivered to you. So, please contact us directly next time you need something and we can put you in touch with a local Allen stockist.
Thanks for your business and happy sailing!
Website unfortunately was hard to…
Website unfortunately was hard to negotiate, selection of sizes too small or was unable to find what I was looking for.
2024年8月5日
Allen Brothers (fittings) Ltd からの回答
Hi Andy, thank you for your feedback. If you could let us know why it was hard to find what you were looking for or why it's difficult to navigate the website it would help us make improvements for future updates.
If there is something specific you are looking for, let us know and we can point you in the right direction.
Regards,
Allen Sales Team.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。