Allison Homes - Beaufort Grange レビュー 

Good customer service

We’re just about ready to exchange contracts on our new home at Beaufort Gardens and I had been blown away by the service we’ve received! From Angie in sales at the show home to the progress chasers at head office (namely Laura and Bradley!).
Everybody in whom I’ve had contact with has been so incredibly helpful and has genuinely made the process of buying our new home, seamless!
Buying a home can be stressful but I know the team are working so hard behind the scenes to make things so easy for us and we couldn’t appreciate it more. Especially all the hard work Bradley is doing for us in the background as he has been on it! Our case wasn’t as straightforward as most but Bradley has been in contact with regular updates and has been an absolute god send when I just needed to touch base with somebody. I could not recommend this team enough! Incredible service. Thank you everyone! :)

I also just wanted to add a note about Chloe and Grant who have been nothing but AMAZING. Chloe is our relationship manager and Grant is our site manager and their help along the way has honestly meant the world to us. We couldn’t be more grateful for the team!

We recently completed our purchase with Allison Homes at their Beaufort Gardens Estate, and the entire experience has been outstanding. The team on the ground have been absolutely marvellous.

Throughout the buying process, Angie went above and beyond to answer our queries, always prioritising our needs and making the process as seamless as possible. Her level of customer care is truly faultless.

Grant, the site manager, was equally exceptional. He consistently went out of his way to ensure the standards delivered were of the highest quality and continued to do so even after we had moved in.

We couldn’t be more thankful to have dealt with such a dedicated team throughout the process and couldn’t recommend them highly enough.

This was our second visit to the site.
The Sales Lady was again very helpful,knowledgeable and patient while we viewed a couple of properties.
Thank you.

OK until you have bought and completed and unless you notice anything within a week or so at snagging customer care are a nightmare to get things done and won't address issues or resolve and just blame house buyer on a lot of issues. Initially started well but avoid where possible. Have to chase constantly and still after two years awaiting things and no response after weeks and small things take months to get done. Feel totally let down as they sold me my property and misled me with information at time and have not kept to that and not warned so would not have bought the plot had known. No protection for buyers once they have got their money. Allison homes used to have a good reputation. Dreamed of a new Allison home but have found experience very disappointing and stressful unfortunately although some people you deal with are nice and helpful but have been let down drastically. On plus side nice house styles and seem to be built well although prices seem inflated to market averages.

As for your response Customer Care can't be bothered to speak to me or get back to me after many emails chasing weeks after promises. With regards other problems stated wanted lengthy email with concerns rather than a conversation which knew would come to nothing so total waste of my time.

Me and my partner were the first people to reserve at the Beaufort garden opening event. Even before we reserved I had regular contact with Angie ensuring we were up to date on when we would be able to come and view potential homes. Throughout the process from reservation in May to completion in September Angie was amazing always providing us with updates. Angie allowed us to have as much time as we needed choosing our options which was really helpful! Since completing Angie and Grant have been amazing ensuring we are okay and have everything we need. We would highly recommend and have had an amazing experience buying our first home! Thank you to all the Allison home team we appreciate every single one of you🫶🏼

I didn’t think that buying a house could ever be so easy. From the day I first viewed the house shown to me by Angie to the day of completion it has been so smooth. The site team Grant, Steve and Declan have been absolutely wonderful. They truly couldn’t do enough for you. Angie is so thorough with the home visits, paperwork and making sure I am aware of next steps within buying a property. Steve and Declan did my home demo which was very informative and made sure I was comfortable with everything before moving into my new home!

Grant has been so helpful in fixing snags and making sure they have been done pretty much immediately! I didn’t really have any major snags however the ones I have had have been rectified within a speedy timeframe! He’s gone above and beyond with general helpfulness in the first few weeks of me moving in with any issues I’ve had too! Thank you.

I absolutely love my house and it wouldn’t have been such a lovely experience hadn’t it been for the wonderful team here at Beaufort Gardens! Thank you x

Grant and Angie are so helpful and knowledgeable about the site. Nothing seemed too much trouble and they answered all our questions. We found them both polite and friendly.

Great contact throughout our buying journey, as first time buyers we had a lot of questions which were always answered and made us feel at ease. The few snags we had were dealt with within a few weeks and we were always kept up to date by the sales and customer experience team. Would definitely buy our next home through Allison Homes as we really like the spec of the houses

Absolutely fantastic! If I could give 10 stars I would. From start to finish Sam has been amazing, she has been by our side the whole way through and fought our corner with the horrible chain we had. The house is gorgeous and any slight issue we have had (which is to be expected in a new build) has been rectified in lighting time. Allison homes care about the customers and I have felt that through the entire process. Nothing is to much trouble and they definitely go the extra mile. If your thinking of buying a new build don't hesitate to contact Allison's. Thank you x

We have just completed the purchase of plot 183 at Beaufort Grange. From the outset our relations with Allison homes has been very positive. We believe this is primarily due to the first class support and assistance that has been given to us by Sam at Beaufort Grange sales office. At all times she has been very attentive to our needs, going the extra mile to help us achieve all the necessary steps along the way to complete a satisfactory purchase

She is very knowledgeable about the interior design options available to us e.g kitchen and utility room worktops, flooring surfaces, bathroom tiling etc and has resolved very quickly the requests we have made for extras and minor alterations. Her sound knowledge has made the process very smooth and she is always willing to help resolve any issues we have identified.

I am sure all the other purchasers of houses at Beaufort Grange must have had a similar experience to us. Her friendly, easy going style has certainly made any meetings we have had with her a positive and enjoyable experience.

Sam is a real asset to Allison’s and will continue to grow and develop in her current role and hopefully move on to greater things with the company.

Gerry and Rena Hughes

Due to unforeseen circumstances we did not go through with the purchase of our house at Beaufort Grange, but we both felt that our sales advisor Sam was fantastic all the way through.
She would always respond promptly to any questions or concerns that we had. She was very professional, always listened to what you had to say and handled things in a efficient and calm manner. Sam really is a lovely young lady, bubbly personality and always a pleasure to talk to. We would just like to say a big thank you for all your time and effort.
Barry and Allison