The VM that I received is ace. The issue was in procurement - I submitted a request via the site, but the information didn't make it to the salesperson I emailed with, which made the form feel unneces... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... もっと見る
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We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... もっと見る
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I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... もっと見る
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企業情報
当該企業による記述
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
連絡先
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, オーストラリア
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4.4
優良
194件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Finished product is great, sales service is mediocre
The VM that I received is ace. The issue was in procurement - I submitted a request via the site, but the information didn't make it to the salesperson I emailed with, which made the form feel unnecessary. I had to say "did you receive the form information", and suddenly it was there.
2026年3月17日
Alltel からの回答
Thank you for taking the time to share your feedback, we really appreciate it. It’s great to hear you’re happy with the final product.
We’re sorry the service experience didn’t meet your expectations, especially around the form submission and communication. We understand how that would have been frustrating.
Your feedback is genuinely valued and helps us identify where we can improve. Thank you again for bringing this to our attention, we truly appreciate it and will use it to improve our processes moving forward.
Alltel からの回答
Thanks for taking the time to leave us a review. We value your feedback and thanks again for choosing Alltel.
Alltel からの回答
Thanks for choosing Alltel and for leaving us your feedback. We strive to deliver the best customer experience for our customers with seamless onboarding and communication. We appreciate your review.
Great customer service
2026年2月20日
Alltel からの回答
Thank you for your feedback. Always lovely to hear that our team are delivering great customer service. Thanks again for choosing Alltel.
Someone by the name of Iggy completely…
Someone by the name of Iggy completely stuffed up my transfer process and he didn't even want to speak i had to go through the support to get things sorted overall really bad experience and didn't go through with the company. The support staff were helpful but the customer service guy left a sour taste
2026年2月12日
Alltel からの回答
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and that the transfer process didn’t go as smoothly as it should have.
This isn’t the level of service we aim to deliver, and we understand how frustrating that experience must have been. We’re pleased to hear our support team was able to assist, but it’s disappointing to know your overall impression was affected. Please know that the gaps in this case has been addressed internally, and feedback like yours help us improve.
Alltel からの回答
Thank you for your feedback! We look forward to supporting your business and continuing the great service.
Continuous Great Service
Alltel continues to provide our business with great services provided as requested, on time and without fuss - unlike our previous service provider.
2026年1月15日
Alltel からの回答
Thank you for the fantastic review! We’re so pleased to hear Alltel continues to deliver reliable, fuss-free service for your business. We really appreciate your trust and look forward to continuing to support you.
Alltel からの回答
Thanks for the feedback. We work hard to make our sign up process quick and simple. We're glad you had a great experience and thank you for choosing Alltel.
I'm happy with that
2026年1月5日
Alltel からの回答
We appreciate your feedback and thank you for choosing Alltel.
Good customer service.
2025年8月18日
Alltel からの回答
We appreciate you taking the time to leave us a review. Thanks so much.
Alltel からの回答
Thank you for choosing Alltel. We appreciate your feedback and look forward to supporting your business.
Long ring times before an answer
Not being able to set this up in advance (we needed to start on the 22nd when your messages were going to an answering service) has meant there was no script arranged.
We I’ve tested it there were very long ring times before answering.
Your support staff were very good and managed to get it connected for me on the 23rd
2025年12月20日
Alltel からの回答
Thank you for sharing your feedback - we really appreciate it. We're glad to hear our support team was helpful and able to get everything connected for you.
We're sorry the setup timing and initial ring delays caused some inconvenience. Your comments are valuable, and we'll use them to improve the experience moving forward.
Thanks again for your review and allowing us to support your business. If there's anything more we can assist with, we're always here to help.
No fuss
No fuss, straight forward.
Awesome response and activation of my 1300 number.
Greatly appreciated
2025年12月17日
Alltel からの回答
Thanks so much for the great review! We’re glad the setup was quick and straightforward, and we appreciate your kind words. We're here anytime you need us.
Alltel からの回答
Thanks for the review! We’re glad things are off to a good start, and we look forward to delighting you as you continue with us.
Alltel からの回答
Thank you for the wonderful review! We're thrilled to hear you had a great experience and look forward to continuing to support you.
THIS TIME AROUND
THIS TIME AROUND, the process was quick and efficient. We had tried to do this same exact thing a year and also 2 years ago, but had no success in doing so.
2025年12月3日
Alltel からの回答
Hi Peter, thank you so much for sharing your feedback. We’re glad to hear we’ve been able to deliver a better customer experience for you, and we'll keep striving to raise the bar.
Phones do not work as promised
Phones do not work as promised. No call forwarding, handsets provided are old and have less functionality than previous handsets. Speed dial and call transferring is clunky and involves too many steps. No training provided. Repeated requests for tech on site have been ignored. Handsets no compatible with all Zoom functions.
2025年11月13日
Alltel からの回答
Thank you, Troy, for taking the time to share your feedback. We appreciate it, as it helps us continue to improve the experience we deliver to our customers. We’re also grateful for the opportunity to work with you directly to resolve the issues you raised.
As discussed, our team is arranging an upgrade of your phone handsets to ensure you have access to the features and functionality your business needs. We’re confident this will provide a much smoother experience with call handling, forwarding, and integration.
Your comments around training and support have been taken on board, and we are reviewing our processes to ensure clearer communication and faster on-site assistance where required.
Thank you again for bringing this to our attention and giving us the chance to make things right. We look forward to improving your experience and supporting your business moving forward.
after having read the alltel reviews…
after having read the alltel reviews here on this untrustworthy trustpilot site, I note that most of them are from reviewers that have only ever left 1 or 2 reviews in their life, thus making them untrustworthy.
Ive decided that I will give Alltel a miss - any business that places such weight on ensuring that their online presence is studded with so many (questionable) 5 star online reviews is to be viewed with suspicion
EDIT: Of course Alltel has challenged this review with trustpilot - I bet they wouldn't have challenged it if it was a 5 star one?
2025年12月9日
自発的なレビュー
Alltel からの回答
Thank you for taking the time to leave a review. We do, however, need to clarify that you are not a customer of Alltel and have not had any genuine experience with our services. Your comments appear to be based on speculation rather than an interaction with our team, and we take this very seriously.
All reviews displayed on Trustpilot—positive or negative—are from individuals who have had a real experience with Alltel. We do not solicit or manufacture feedback. We are proud of the high standard of service we provide, and we welcome all genuine reviews because they help us continue to improve.
We have challenged this review because it is not based on an actual customer experience, which is consistent with Trustpilot’s guidelines. We would do the same regardless of the rating.
If you believe there has been a misunderstanding, we invite you to contact us directly at hello@alltel.com.au
or provide a phone number so that we can speak with you personally. We take great pride in our customer service and are always open to transparent, constructive dialogue.
Alltel からの回答
Thank you for your feedback. We’re sorry to hear that our service did not meet your expectations. We take all concerns seriously and would appreciate the opportunity to understand what fell short so we can address it and improve.
Please feel free to contact us directly so we can discuss your experience in more detail and work toward a resolution.
Absolutely unprofessional service
UPDATE
To the reposnes they have written. I called the team every time in order to get a response. I waited for them to call me back it took at least two calls everytime to get them to call me once.. It took three calls to get them to secnd me anything, the metting info which I responded to and rang on the day and was told The person was in meetings and would call me back and never dd. I called again that afternoon. I receied no follow up regarding the meeting . And in the review you want to blame me wow what a service . I have a witness to all of it the other owner of the clinic. Absolutely unprofessional service . I had to ring them several times, the supervisor was suppose to discuss a contacr with us, I called him spoke twice recieved nothing from them. Called again he was in a meeting he never got back jusrt to ring again and speak to someone else who admitted because its health area they may not be able to provide the service.
2025年12月4日
自発的なレビュー
Alltel からの回答
Thank you for your feedback. We’re sorry to hear you felt disappointed, as this does not reflect the level of service we aim to provide.
To clarify, our team spoke with you twice and scheduled a discovery video meeting specifically to understand your requirements and confirm whether we could support your project. Unfortunately, you did not attend the meeting, which meant we were unable to move forward without that conversation.
We always strive to be responsive and transparent, especially when it involves specialised areas such as health services, where compliance requirements can affect our ability to assist.
If you'd like to revisit your enquiry, we’re happy to reschedule the discovery meeting at a time that suits you. Please feel free to contact us directly.
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