After some problems with this product and a complaint to them, the business came up trumps and did the right thing by offering a substantial refund (not enough to cover my costs) which was much apprec... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered a product it said on it's website was in stock. They were quick to confirm the order but still haven't sent or delivered the product. I've sent email requesting an update. No response. Stay... もっと見る
The unit looks great! Great colour (Dark Grey), great size. A few of the slats were not fixed and had become dislodged (presumably) during delivery. Fortunately we were able to reinsert them. The pa... もっと見る
企業が回答しました
Excellent service and products. Very informative when speaking to the manager but there were some issues with their website when ordering. Other than that, great product, easy to assemble etc.
企業情報
当該企業による記述
At Allura, we specialize in screening and covers for commodities found in gardens and balconies.
連絡先
11 Buch Avenue, 3076, Epping, オーストラリア
- 0435477999
- sales@alluraoutdoor.com.au
- alluraoutdoors.com.au
3.8
ほぼ満足
31件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Off to a slow start
Off to a slow start. But i was told why. Everything has been slow so i just took a breath. It all worked out and the air con cover looks fantastic so happy. I think at the moment we all have to be patient 👍😊 Thank you
2022年1月29日
Delivery was longer than anticipated…
Delivery was longer than anticipated but was worth the wait , very happy with the purchase.
2022年1月25日
Great product
Great product and would recommend the only thing letting this down is the communication and delivery timeline. Took 2 months for delivery and me chasing up.
Easy to put together and happy with product.
2022年1月11日
Excellent service and products.
Excellent service and products.
Very informative when speaking to the manager but there were some issues with their website when ordering.
Other than that, great product, easy to assemble etc.
2022年1月1日
Awesome product
Awesome product, delivery was a bit too long , I went through a few stages of contacting PayPal for a refund as it seemed fraud, maybe just contact customers every week just to tell them progress?
2021年12月27日
Air conditioner cover looks great
Air conditioner cover looks great! Delivery was slightly delayed but they kept me posted on all updates asking the way
2021年12月26日
Definitely worth the wait! I experienced similar delivery issues…
I experienced similar delivery issues and my dark grey air con cover did arrive with a loose slat. However, all was eventually resolved with the owner of Allura personally delivering and assembling my air con cover.
It looks fantastic, really uplifting the vibe of my apartment balcony.
2021年10月19日
自発的なレビュー
Overpriced
Overpriced, not well painted, just a flimsy ply wood on top, there was a visible chip - more than half the thickness of the wood.
2021年7月22日
Alluraoutdoors からの回答
Hi Brian,
We were sorry to read your review. Unfortunately, it seems the product wasn't up to standard. We would be happy to replace your chipped top and will contact you via email. Unfortunately, due to a global timber shortage, a lot of our wood supply has decreased in quality, which means we have to spend extra time preparing the wood before the products are created. Although this does not excuse the chip, it is difficult to avoid at times. We hope a replacement for the top will fix the issue so you can enjoy the product.
The unit looks great but no instructions/pieces for assembly
The unit looks great! Great colour (Dark Grey), great size. A few of the slats were not fixed and had become dislodged (presumably) during delivery. Fortunately we were able to reinsert them. The package didn't come with screws or instructions as to how to assemble the unit. I don't have tools readily available, so this was a bit disappointing. I understood assembly would be required, but when I have purchased furniture in the past it has always come with everything needed to assemble it and if I needed a drill (or any other tools beyond a hand screwdriver or allen key) it was noted at purchase. I guess I'll just have to figure this out from the pictures of the assembled image on the website and go to bunnings to get some fixtures.
Edit- the instructions and screws were subsequently sent and we could assemble with a hand screw driver
2021年7月7日
Alluraoutdoors からの回答
Hi Ash,
Thank you for taking the time to leave a review. We are sorry the product was not up-to-standard when it was shipped. I am glad we could resolve this for you via email and send the missed items to you. Please let us know if you require any further assistance, and I hope you enjoy our product!
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