From start to finish this has been one of the best interactions with a company I have had for years. Chelsea in particular stands out...polite, caring, professional and efficient. It is so rare that a... もっと見る
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Absolutely fantastic company from start to finish, the deck I wanted wasn’t available so they gave me a discount on the price of the premium boards. The delivery driver was really polite and helpful,... もっと見る
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This company and staff are outstanding they do what they say they will do. Had a slight hiccup with my fence, which turned out to be the way I fitted the panels and not allowing for expansion. A team... もっと見る
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Peter, the delivery driver, arrived at 0830 at our home in Southern Scotland after having driven from Essex. He messaged to say he would be arriving in half an hour and he did. The load neatly fille... もっと見る
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企業情報
当該企業による記述
At Alpha Decking, we specialise in helping customers transform their outdoor spaces with premium, affordable composite fencing and decking that blends natural beauty with long-lasting performance. Our wood-plastic composite (WPC) products are a stylish, low-maintenance alternative to traditional timber, perfect for gardens, patios, poolside areas, holiday homes, and more. With stunning colours available, including our ever-popular Anthracite, and a choice of natural woodgrain finishes, our decking and fencing offer the authentic look and feel of real wood, without the hassle of staining, warping, or rotting. Whether you're a homeowner enhancing your outdoor space or a trade professional working on a project, our durable and easy-to-install products are designed with convenience and quality in mind. We stock all products here in the UK, ensuring fast delivery and direct support from our expert team. Join thousands of satisfied customers who trust Alpha Decking for outstanding products, great value, and exceptional service, and see why we are rated 'Excellent'.
連絡先
1st Floor Office 39-41 Church Street, RH20AD, Reigate, 英国
- 02030111661
- info@alphadecking.co.uk
- alphadecking.co.uk
4.8
優良
200件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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From start to finish this has been one…
From start to finish this has been one of the best interactions with a company I have had for years. Chelsea in particular stands out...polite, caring, professional and efficient. It is so rare that an end to end process goes so well these days...one small hicup rectified simply and easily by Chelsea...excellent communication all the way though. And the product is great too! Cannot recommend highly enough...keep up the good work!
2026年4月15日
自発的なレビュー
Alpha Decking からの回答
Thank you for our 5* review and glowing feedback. We have a very dedicated team at Alpha Decking and our aim is to make the customers journey from ordering to delivery as efficient and caring as could possibly be done. It is lovely to hear we have again achieve this. I will ensure Chelsea see's your review. Please remember, if you haven't already, to send us a picture of your finished project. It is always lovely for us to see the finish piece.
Great Decking, Great Customer Service!
Absolutely fantastic company from start to finish, the deck I wanted wasn’t available so they gave me a discount on the price of the premium boards. The delivery driver was really polite and helpful, a bag of fixings and a board were short from the order but this was delivered literally within hours. Would highly recommend Alpha decking ⭐️⭐️⭐️⭐️⭐️
2026年3月27日
自発的なレビュー
Alpha Decking からの回答
Thank you for our 5*'s Alpha Decking prides itself on delivering the best customer service from start to finish, and it is always lovely to hear we have done just that. Please remember to send us a photo of your finished Decking it is always nice to see finished projects.
This company and staff are outstanding…
This company and staff are outstanding they do what they say they will do. Had a slight hiccup with my fence, which turned out to be the way I fitted the panels and not allowing for expansion. A team came out to inspect, great couple of guys and very polite in view of my ignorance and explained the concern. Called Chelsea, who has been outstanding throughout and ordered a few replacement panels. Unbelievably Dan the boss even agreed to deliver FOC. I can’t honestly recommend these guys highly enough, great customer service and thanks again.
2026年3月26日
自発的なレビュー
Alpha Decking からの回答
Thank you for your 5-star review! We’re delighted to hear that we’ve met all the expectations we set for ourselves as a company. If you haven’t already, please send us a photo of your finished fencing.
Composite fencing.
Bought composite fencing from the Maple Range. Great product at bargain price and outstanding delivery. Would definitely buy again.
2026年4月6日
自発的なレビュー
Alpha Decking からの回答
Thank you for our 5* review. We are really pleased to hear we achieved all we as a company pride ourselves on. Please remember to send us a photo of your finished fencing if you haven't already done so.
quality product
quality product, would recommend to anyone. Looks great. customer service was first class also
2026年1月27日
Alpha Decking からの回答
Thank you for our 5* review At Alpha Decking we pride ourselves on not only selling high quality products, but also on the personal customer service our customers receive from all areas. It is great to read that we achieved all these. We would love you to send in a picture of your finished project to info@alphadecking.co.uk
Appalling Customer Service
Fence in place for 12 months. One side completely demolished during a windy night ( not a storm). Posts snapped. Decent product. Despite guarantee the company don't want to know. Very poor customer service
2026年1月8日
自発的なレビュー
Alpha Decking からの回答
Hi,
We have already responded to this matter in detail within your previous review and have taken the time to assess and explain our position fully.
For clarity, the installation was supplied in 2022 and has been in place significantly longer than stated. The damage reported relates to a localised section only, not the full installation.
Our assessment remains unchanged. The damage shown is not consistent with a defect in materials or workmanship, and therefore does not constitute a product failure under the warranty terms.
We also offered further assistance and support, which we have not received a response to.
Whilst everyone is entitled to share their experience, posting multiple reviews regarding the same issue and including inaccurate information is not a fair reflection and is against the platform’s review guidelines. As a result, we will be reporting this duplicate review.
Great Service
The man who delivered my fencing was very helpful and the fencing looks great no problems at all would recommend alpha decking 5 stars
2026年3月31日
自発的なレビュー
Alpha Decking からの回答
Thank you for our 5* review. Alpha Decking prides itself on delivering both high quality products and exceptional service. It is lovely to hear that we once again achieved this. Please remember to send us some pictures of your finished project.
First Class Service
first class service from start to finish. Never used Alpha Decking before but will be using again in the future. Such good service from Chelsea who dealt with us from the start to finish. good communication regarding deliveries and helpful delivery driver
2026年2月10日
自発的なレビュー
Alpha Decking からの回答
Thank you for your 5* review. Alpha Decking prides itself and both the personal touch when ordering to the delivery drivers drop off, it is lovely to see once again we have achieved this. We look forward to having your custom once again.
Shocking customer service
Shocking customer service. Spent over £8k on fencing. 4post snapped during windy night and 5 panels shattered. Company don’t want to know. They say it’s not a product failure. Very disappointed
2025年12月1日
自発的なレビュー
Alpha Decking からの回答
Hi Julie,
Thank you for taking the time to leave a review. We are sorry to hear how disappointing this situation has been. We are also disappointed and saddened to read the comments regarding us not wanting to know, as this is something we would never do. We did take the matter seriously, replied promptly, reviewed the information provided in full, and offered further assistance with replacement materials and advice on strengthening the affected section of the installation going forward. Unfortunately, we did not receive any further response on that point.
For clarity, this was not a matter that was dismissed or brushed off. The photographs and information provided were carefully reviewed against the warranty terms that applied at the time of purchase.
Our product warranty covers defects in materials or workmanship. It does not extend to damage caused by external forces such as severe weather, wind loading, impact, ground movement, or other environmental factors outside of the manufacturer’s control. As with all fencing products, damage caused by exceptional weather or external impact cannot be covered under a materials warranty.
For context in relation to this review, the installation was originally supplied in 2022 and forms part of a much larger fencing run. The damage reported relates to a localised section only, and based on the evidence available, we were unable to identify any defect in the materials or workmanship or any indication of a product failure across the installation.
The nature of the breakage shown appeared more consistent with an external force or impact affecting that specific area.
We supply tens of thousands of composite posts and fencing components each year, and product failure of this nature is extremely uncommon. For that reason, we have to assess all claims consistently and on the basis of evidence, in line with the warranty terms.
We remain happy to liaise directly with the installing contractor should any further information be needed, and we of course here to help where we can.
Thank you,
Alpha Decking
Fantastic product
Fantastic product, and super-helpful delivery drivers. Having looked at various potential options for composite fencing, the Alpha Decking product seemed to deliver on all elements, fitting into existing concrete fence posts and being simple to install. Ordered two bays for one area, and then went back for a further five bays to add an enhanced finish to another area.
2026年1月27日
Alpha Decking からの回答
Thank you for your 5* feedback. As a team we take great pride in both our product and service. I am pleased to hear that you experienced this giving you an all round great service from Alpha Decking.
The communication was outstanding
The communication was outstanding; the driver called to let me know he'd arrive at my home within half an hour. He organized everything neatly in the garage and took the time to explain each item and the optimal assembly and installation process. From the sales discussions to the final delivery, my experience with this company was fantastic. I highly recommend them for their excellent service and professionalism. Thank you!
2025年12月30日
自発的なレビュー
Alpha Decking からの回答
Thank you for your 5* feedback. We are glad to hear that you have experienced all round great service from the team and the products.
Great product, amazing customer service
Great product, amazing customer service highly recommend alpha decking
2025年12月14日
Alpha Decking からの回答
Thank you for your 5* review, Nigel. We’re glad to hear that you’re happy with everything.
A Perfect shopping experience
A Perfect shopping experience from sales to the final delivery, each team member from administration to transportation are proffesional to the highest level. An excelent product, clear instructions to undertake the work yourself, a 15 year warranty (subject to T&Cs) is the icing on the cake. My personal experience with this company and the satifaction I have had, I definately recomend Alpha Composite Fencing.
2025年11月4日
Alpha Decking からの回答
Thank you, Tony, for your 5* review and your kind words! We are so glad to hear that you have had a positive experience with both our team and the product themselves.
Alpha Decking からの回答
Thank you for your 5* review. :-)
A great team made it very easy from…
A great team made it very easy from order to delivery will be using again.Thanks.
2025年11月15日
自発的なレビュー
Alpha Decking からの回答
Thank you for sharing your experience with the team. Glad the entire process went smoothly.
The best customer service ever!
The best customer service ever!
We will happily recommend this company to anyone. We have just self-installed 10 fence panels, using existing concrete posts. So easy to do, even for a pair of geriatrics like us! The finished effect is so smart and solid.
From initial order to delivery the service was superb, and clear communication at all stages saved us from wasting money when we ordered some unnecessary items.
Genuine 5-star service and product.
2025年12月15日
自発的なレビュー
Alpha Decking からの回答
Thank you for sharing your experience with the team, Penny. We are so happy to hear that you have had a positive experience with both the team and your products. We really appreciate your feedback.
Alpha Decking からの回答
Thank you for your 5* review. I’m glad you are happy with everything ☺️
Quality products
Quality products
Great service Delivery on time on both occasions.
Also driver was helpful moving all the order up our steps to a safe place
Would not hesitate to recommend this company
2025年12月14日
Alpha Decking からの回答
Thank you, John, for your kind words and 5* review. ☺️
Very pleased with ordering process
Very pleased with ordering process, price and excellent delivery service (5 out of 5 for friendliness and delivery guy moved boards to exact location). My only gripe is that I had to cut (the length) on 3 boards as only 2 had been cut to correct size (5 ft fence so one of the boards has to be cut to suit). Luckily I have a track-saw so wasn’t an issue but shouldn’t have been necessary as took extra time. Would have been 5 stars otherwise.
2025年12月14日
Alpha Decking からの回答
Thank you, Gary, for taking the time to leave your review and explain why this is wasn’t the 5* reviews we strive for. Sorry that some of your fence panel slats were not reduced enough to achieve 5ft in height. We will speak to the warehouse team and continue to work on ensuring all boards are cut to the correct height. I am glad to hear that you experienced 5* service everywhere else. ☺️
Alpha Decking からの回答
Thank you for your 5* review Paul! So glad to hear you were happy with your delivery.
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