Alpha Flight Guru レビュー 3,185

We are very satisfied with your rebooking of our flight to Paris. Our original flight was cancelled due to the Coronavirus, and you took care of our needs in a very professional and timely manner which we do appreciate greatly.

Thanks to Cris A for navigating the difficult process of getting a trip booked using travel credits in the same day he received the request. Cris and his coworkers Zach C and Michael B were all very helpful and professional during a time when I am sure their company is being inundated with irate customers. I would have rather had a refund for my cancelled trip due to coronavirus but the next best thing was finding out Flight Guru had very good employees to help navigate using my credits and getting another trip scheduled.

We needed to book a flight for my American daughter in Hong Kong to come back to the US. Mason Hill handled a fairly complex situation in a very competent manner. He kept us informed each step of the way and made sure we were fully satisfied. I can not recommend their service enough.

Bought tickets to Spain in January, received notice that flight was cancelled yesterday. Flight Guru is offering a flight credit. The Department of Transportation states that I am due a full refund on ticket cancellations including online ticketing companies. These guys refuse to provide a refund.

"Link to DOT blocked"

Great article in Forbes on what to do:

"Link not allowed"

Finally, DOT clarification on cancelled flight refunds:

"Link not allowed"

After attempting to deal with them directly and receiving misdirected subterfuge, I have contacted my credit card company to dispute the charge. Enough disputes raises their discount fees the banks charge.

Now, I am in the process of posting reviews to warn unsuspecting purchasers of the risks of doing business with this company.

You can file a complaint with the DOT and Better Business Bureau. Social Media postings have influence and posting on Twitter and Facebook have a generally negative effect on their online reputation. But, this is what happens when you don't do the right thing.

predictability during this difficult but I am well satisfied that I got the best help

Michael Ostia is the best. He always manages to find me a flight, affordable and convenient.

After 2 months of no update or communication from other members of the AFG team, within one day of reaching out via their website, Mike was in touch with contact details, and update within an hour for full credit for our itinerary and is very friendly and timely in his responses. We will keep him as our guru until we rebook in the future.

I have waited since March when my trip was canceled because of the coronavirus for a refund of my money from this company. After first contacting an agent with little response, I tried their Facebook page, was contacted and told I could only have half of my money back or a voucher good only in 2020. I chose the refund because I didn’t know how long until I travel again. It took more emails and more prodding on Facebook but I finally got a refund for half my money back June 15.

Mike Ostia at AFGU was great. He got me great flights at really good prices to Europe. When covid19 broke out and my flights were cancelled he got me a full refund on the return trip and a one year credit on the outbound trip. people need to understand that if you want great prices then there is usually a trade off. I am very happy with Alpha Flight Guru and plan on using them in the future.

I purchased 4 tickets in January for myself and my kids to travel to several countries in Europe this JuIy.
Trips had to be canceld due to covid. Got credits for the flights so hopefully the world will open up again soon. Have used them several times before with good results

Beware Alpha Flight Guru! I recently booked a business class flight through AFG on Delta Airlines. Delta cancelled the return flight from Norway with no possible substitution. Although Delta contacted me about a refund that would be processed through AFG, AFG has completely refused to consider a refund on a cancelled flight. Their only option is travel credit, and who know when international travel will be safe? Cook Travel, another aggregator, says their policy would be to process a full refund if the airline cancelled the flight.
Marilyn Rymer, MD

Can’t get them to call back.

Cancelled flight by Airline and was told that a refund was not possible. Flight cancelled because of Covid by airline. We were told that because it was a non refundable ticket no refund could be made. Be aware if you are traveling to make a connection to a cruise or some other event and the airline cancels your flight you may be out tow different expenses. Coming out of this environment we are now in it will be hard to have much faith in airline travel the way it is being handled now. What if a flight only has a few passengers and decides to cancel. Don't expect Alpha Flight Guru to help after you have paid sometimes months in advance.

Been ripped off by FlightGuru?

They actually have another name here on TrustPilot: "Alpha Media Group LLC"
(You may have noticed the charge on your credit card said "AMG Travel")

Anyone reading these reviews, you have recourse. Dispute the charge with your bank or credit card company. File a consumer complaint with the BBB in California, file a complaint with the CA Attorney General, and most important, file your complaint with the US DOT!
Google: "USDOT Air Travel Service Complaint or Comment Form (Not Related to Airline Safety or Security Issues)"

My experience:
Booked three RT tickets from EWR to AMS for 25 April to 13 May.
Was super skeptical about the booking because COVID was on the horizon. "Ken" told me that if I cancel I would get a refund once the airline refunded them.

I took it upon myself to contact United on April 8th and they confirmed that they would refund the full fare, but the refund would go to FlightGuru (aka "AMG Travel").

After numerous emails to Ken, first he said he had to confirm with his "supplier" that a refund was given, and it may take several billing cycles to get it, then sent another email saying that it was not refundable, saying:

"It's because the money is already with our supplier and we were denied for refund.
Trust me, I am with you on this, however, we can't refund something that we don't have."

I disputed the charge today with my credit card, and it was IMMEDIATELY reversed.

Booked business flights for May this year Los Angeles to Australia and because current conditions unable to travel. After much fighting received a future credit. BE AWARE THEY DO NOT OFFER CASH REFUNDS ONY CREDITS. Would have thought because of current world traveling conditions a refund would have been issued but not the case. Read terms and conditions carefully before booking.

Wonderful experience!!! Thank you so much for the help.

I have been particularly impressed with Gary Ginzburg of Alphaflightguru. Gary was recommended to my husband and I by a friend to help arrange flights on an upcoming trip to the Holy Land which was due to occur in Mid April but which has obviously been cancelled. Gary was able to secure either a return of funds or credits for us for use on flights to Europe. We are especially grateful to him for his diligence on our behalf. He handled all of the calls with the airlines (which was a very lengthy and time consuming process) and ensured that we did not lose our money. We absolutely intend to use Gary again to help us with some of our travel once all of the covid-19 travel restrictions are relaxed. We recommend him wholeheartedly.

Nick Algier is the best. I only use him to book flights and refer many people to him.

Prompt and very thorough and informative!