DO NOT PURCHASE: AV67MKX Range Rover Velar
AV67MKX Range Rover Velar. Do not buy this car from this or any other dealer.
On Monday 20th April 2026, I turned up at the dealership to collect the car. I was running late as there was an incident on the motorway. I called the dealership to advise of my ETA and they graciously accommodated me by staying behind and waiting for me.
I signed the paperwork and was handed a single key although the advert stated there were 2 keys. I asked for the second key and the gentleman stated they only had one key.
I was about to driveway, when my husband noticed that one of the lights was not working. I stopped the car, spoke to the gentleman again and he stated that they would order the light and could either post it to my home address or I would have to come back to have it fitted. I'm not based locally, I live approximately 60 miles away from the dealership. I didn't have a choice but to agree that I would come back and have the new light fitted.
I almost forgot to mention, the windscreen had 2 cracks, whilst the car still passed an MOT, the dealership did not disclose the cracks. It was not very visible either.
So off we went on our way. I was driving down the M3 in the fast lane doing about 70mph when a sign came up on the dashboard 'Engine Oil is critically low'. The car then felt very heavy to steer, lost power and went into limp mode.
I don't know how, I was able to navigate over to the hard shoulder. It was truly a miracle as there were other cars on the motorway and at that time of night (21:15pm) it would have been catastrophic.
I called the dealership and left a message on their mobile phone. I then called the AA who recovered the vehicle and dropped it back at the dealership.
On Tuesday 21st April 2026, I got a phone call from the dealership stating to me that they had driven the car and there was nothing wrong with the car. I asked for a full refund at which point, I was told by Chris that '"that's not how it works". I was shocked at his attitude. We went back and forth and he stated that he did not like my attitude and he would put the phone down. I put the phone down on him first.
I was then sent a text telling me that the car would most likely be sold this week. I'm yet to receive an apology.
I was also asked for my bank details which I gave and a partial refund was made as I had paid by bank transfer and a virtual credit card.
23rd April 2026: I sent a text to Chris chasing the credit card refund at 9am. I got a call at 5:45pm from Bebe who works at the dealership. She was trying to process the refund but there were issues due to it being a virtual credit card.
Whilst on the phone to Bebe, her tone was very rude, I stated that I have been chasing this refund for 2 days without any response from the dealership and I was also upset at the lack of apology at which point Chris took over the call and stated that from day one I have been rude to them and that he would process the refund and block my number. I put the phone down.
Chris then called me again, this time sounding a little more apologetic and stated that although I paid by a virtual credit card, he would ask the manager if a refund could be processed to my debit card. I thanked him and ended the call.
I'm not writing this review to tarnish the image of this company I'm merely stating the facts supported by the AA and Highway patrol who can evidence my claim.
That car had an MOT done on 20.4.2026 which is the very same day that I picked it up. Please note the advertised mileage is considerably different to the MOT record.
I have now finally received my full deposit almost a week later.
This is my true account of events. I was invited by the company to review my experience at the time of signing for the car. If I was a problematic customer, they would not have asked me to review my experience.
Buyer beware