American Illustration Lab レビュー 8

I paid this company to do illustrations for a children’s book and for publishing services. I later requested to cancel the publishing services and requested a refund, due to having a hard time working with them to complete the illustrations and they kept changing project managers weekly. Several individuals agreed and confirmed I would receive the refund. Then a specific staffer promised and confirmed I would receive the refund on a specific date. The refund never came. The company stopped responding to my emails and my phone calls go to voicemail. I would recommend to anyone, do not work with this company.

UPDATED: 11/15/2025

As of this date, American Illustration Lab, continues to not respond to my emails. Below is a more detail account of my experience with this company.

This is an account of the events that occurred between September 9 and November 6 regarding the $2,000 refund that American Illustration Lab repeatedly promised me but never delivered.

On September 9, I responded to an emailed from another staff member after noticing ongoing problems with the project’s consistency and communication. I explained that:

• The project began well under, but after the original project manager left the project everything declined.
• I began receiving emails from multiple people, with unclear roles and inconsistent information.

I stated that I needed to cancel the publishing service (which cost $2,000) and keep only the illustrations. I asked who I needed to speak with about this.

On September 29, I emailed the project manager to confirm that I had approved the final images for my book Willie’s Joy. In this message, I also stated that I had spoken with the finance department, and they confirmed that my $2,000 refund would be issued.

I asked her for an update on when I would receive the refund.

On October 6, after receiving no update, I emailed everyone i had and email for

I asked again for the status of the items I had previously followed up on, including the refund.

On October 22, I sent another emailed everyone I had an email for again

I reminded a specific staff member that he had previously agreed to a payment schedule:

• Firs week of October 8
• and a second payment two weeks later

At this point, I had received no payment, no confirmation, and no explanation.
I requested the refund status and the payment method.

On October 23, a specific staffer finally responded. He said:
• He apologized for the delay.
• He confirmed that he had already promised to send the refund earlier in the month.
• He claimed the company was undergoing an audit that “stalled finances.”
• He said he personally vouched for my refund.
• He promised my refund would be initiated within one week, by November 1.
This was the second specific date he gave me.

On October 29, the same staff member wrote me again and stated:
• He had confirmation from the finance team.
• I “should receive” my refund by Monday, which would have been November 3.
• He thanked me for my patience and said they intended to “make good on this promise.”
This was the third time a date was given for my refund.

By November 6, no refund had been issued.
I emailed the staff member who promised payment and cc: his coworkers to let them know that, once again, the promised date had passed and no funds had ever been deposited into my account.

The company continues to not respond to my emails or refund my money.

Always checking in and always fixing mistakes

I had a very specific style in mind for my graphic novel, and American Illustration Lab understood my vision better than I could explain it. They combined manga-style elements with Western storytelling flawlessly. I’ll definitely be returning for the second volume.

I’ve worked with a few illustrators before, but this was the first time I felt my vision was actually understood. Communication was smooth and edits were handled without fuss. Good work overall, but there was a small delay in delivery. They were transparent about it and offered to make up for the lost time with an extra sketch.

The illustrations looked exactly like the reference pictures I sent. They captured tiny details I didn’t even mention, which was impressive.

Creative Team with Good CommunicationI hired them for a comic-style branding mascot, and the results were impressive. The illustration team was creative and open to feedback. Revisions took slightly longer than expected, but the final product was well worth the wait. Great value for the price.

I hired American Illustration Lab for a children's picture book I wrote, and I’m beyond impressed. The illustrations are bright, engaging, and absolutely adorable — exactly what kids love! They captured my characters’ personalities so well, and even added subtle educational elements through their visuals. Their style is modern yet timeless. Parents and kids alike have praised the artwork. I'll definitely be using them for future children's books!

As an indie author, I was looking for a team that could truly understand the emotional tone of my fantasy novel. American Illustration Lab nailed it! Their book illustration service is phenomenal — each scene was beautifully crafted and enhanced the reading experience for my audience. The team was incredibly collaborative and open to revisions, ensuring the illustrations matched the exact vibe of my story. Highly recommend them for serious authors looking for quality visual storytelling.