Amilia レビュー 53

Amilia has excellent customer service. The chat box provides relevant articles for common questions. A representative is available within a reasonable timeline for more in depth or account specific questions. Our assigned representative is very responsive to requests that need to be escalated to a development or IT team. Amilia always follow-ups after any inquiry to be sure we are satisfied with the results.

Staff are smart and responsive. We worked with them to transition in a new registration software. The system is easy to navigate and convenient. It is a complex process and many points of contact were involved. The price is good as well. The product is not a 100% solution so it does require some workarounds and manipulations. Overall, it's a solid product and Amilia has been great to work with.

They are very customer focused and have an extremely attentive staff. Any software/data migration is difficult and this was no different, but it was largely due to the fact we were moving from a software (RecTrac) that gave us such poor data it was basically putting a jigsaw puzzle together. The software fits our needs on the rec side well, and our community members have commented how much smoother registration is now. To be completely honest, there are some issues when it comes to the membership side of the software and how it is working with our fitness center, but to SmartRec's credit they are listening and changing the software based on our feedback, which we never had before with RecTrac. They are willing to listen and improve their features based on what their clients' feedback.

The customer service we’ve received has been nothing short of outstanding. From day one, the support team has shown a level of responsiveness, professionalism, and dedication that truly sets them apart. We've had the pleasure of working with several team members, but Ali has been our primary point of contact—and he has consistently gone above and beyond for us.

Every time we’ve brought a facility or operational issue to their attention, the team has stepped up with a solution-oriented mindset. What really stands out is that the answer is never simply "no." Instead, they take the time to fully understand the issue, explore options, and either implement the needed change or find a creative workaround that meets our needs. They’re flexible, collaborative, and clearly committed to making the experience as smooth and successful as possible.

It’s rare to find a team that combines this level of technical support with genuine care for their clients. We truly feel like valued partners, not just customers. We couldn't be more satisfied and highly recommend working with them—you'll be in great hands.

Amilia's Implementation Team did an excellent job engaging with us and spending time to understand our workflows. They went the extra mile to schedule time with us and talk about how our processes translate into different modules within the system.

We specifically implemented Amilia's SmartRec product for its recreation management capabilities. They are a little newer to the space than some of the big names. With that, there were a couple niche things that aren't quite built out in their system yet, but they are also evolving and making changes quickly.

Our organization is in its second year using Amilia SmartRec, and our experience has been very positive. The platform is easy for our customers to use, especially compared to our past registration platforms, which has resulted in a higher conversion rate and more self-serve registrations. We run a high volume of activities at all points throughout the year, and we find activity building in Amilia fast and straightforward. Several Amilia features have been very useful for us, like the ability to mass edit activities and set up automated waitlists. Amilia staff has been very receptive to feedback about the platform and meets with our staff members regularly to discuss potential improvements.

Amilia is an extremely flexible platform for all kinds of recereational facility/department needs. I have used them for two different companies for two different purposes and it has worked seemlessly. Always adding new features, great customer/user support. Highly recommend.

Amilia is super easy to use, helps our gym stay organized.
We have had great support from the staff over the years.

We’ve been using Amilia for 9 years and couldn’t be happier. The evolution of its features has always kept pace with—if not anticipated—our company’s growth, allowing us to scale smoothly. Customer service is prompt, courteous, and efficient whenever we need assistance.
The platform is intuitive: our users find it easy to navigate, which minimizes support needs and saves us valuable time every day. Amilia has truly become a trusted partner in managing our operations.
Highly recommended!

It was a rocky start when we first switched over to Amilia several years ago. However, their management team was careful to solicit our feedback and genuinely make improvements to their system to suit our needs. Over the last several months we have made positive strides together to get what works for us, with even more enhancements upcoming that will make our lives at the JCC even better.

Two years in, and the Amilia team continues to provide outstanding support. Their response time is quick, and their collective knowledge is truly impressive. As someone who isn’t particularly tech-savvy, I can confidently say that switching to Amilia has been completely worth it.

Our front desk team finds the system intuitive and easy to use. The resources are helpful, the accountability is strong, and the team’s willingness to say, “I’m not sure, but I’ll find out and get back to you,” is incredibly refreshing.

Thank you, Amilia, for making our experience so positive!

We converted from a highly customized system with no support to Amilia to manage our camp registration process. All parts of the account team were amazing. They were there to help us set up the system and what's even better is all the online knowledge base and Amilia University to get you started...as an old IT person Amilia is highly developed and A LOT has gone into it. Now that we're a season into it's use, we are now converting all our programming over and utilizing contracts as well as activities. While there are some areas of improvement, there are feasible workarounds. We provide environmental education to schools and groups as well as serving 100 campers each week in the summer. We are also using the merchandise feature to sell tickets to special events. This system is amazing and works well for us!!!

Helpful team in all aspects of the software, from onboarding, help desk and customer service. Amilians show a deep need to understand your own challenges and find a way to help

Amilia was recommended/the default for the franchise I am with, so I signed up with them.

Firstly, creating programs (summer camps, class schedules etc) is quite complex. The product does have a lot of features, but it seems that Amilia never decided what problem they tried to solve so they included everything but the kitchen sink, making the product overly complex.

They have a great feature though, that is the integration with a payment processor. The problem is that this seems to be the only processor they use and that this payment processor has a VERY thorough audit process. Right after signing up, you have to answer 100-200 questions about your data storage, handling, processing, disposal, etc. They actually ask more questions that are on audit for large health insurance companies - I know, that used to be my job. They then require a penetration test on your systems - I have none, as I started a small education company and all payments are (were) done through Amilia. Pointing the pen-test at Amilia's servers will make you fail the audit.

All camps are listed in large block, so your customers have to scroll down all options, making it impossible to have a good overview of the camps. You can (have to) create groups, that are a counter-intuitive for customers to navigate. It doesn't help that the page where this is all presented on is not very appealing.

Paying for the camps is confusing too - After registering for the camp it was completely unclear for my customers to figure out how and where to pay. I had to provide additional manual support to get their payments. This should not be necessary - just about every webstore has figure this out.

Then payments from and to me didn't work either. They took my initial payment using ACH and used the same bank information for the follow up payments, which all looks good. It didn't work however. I never received the payment for the classes that were registered through their system, even though it shows as paid-out in their system and the automatic payments/fees didn't come through either. This was not an issue on my end - I verified with my bank.
Even though they owe me more than I owe them, they froze my account, in the busiest season, while processing their payment - which worked this time, probably because they fixed that side. I'm still unable to access my data and no-one is available as it is a holiday weekend in the USA (not CAN).

This plataform is not friendly for customers. The clients could not get connect to the site. The payments do not work. Very difficult to do attendence. The teachers could not access the information of students.
We just sign because they promesse we could test it.
They make you sign a contract for a year before you have a trial of the plataform. After you sign, you are trapped. Thy will charged you. So be aware before makea deal with this company.

Site does not work. Impossible for members to register for anything. Amilia only wants to download cookies, sell you merchandise, and is about the worst website I have ever used.

I originally signed up for Amelia to launch a summer camp but due to unforeseen circumstances we wont be able to move forward with the camp. We were planning to launch it next summer instead though as we've got everything ready to launch and were planning on using Amelia to do so.
I've been trying now for two weeks to cancel my account. Each email I send is met with a response that a "customer success" agent will reach out. It has been two weeks now and I still havent heard from someone. I'm about to get billed AGAIN for something I no longer need.
Pretty sure at this point that their strategy is to postpone cancellations until they can milk as many billings with unhappy customers as they can.
Brilliant way to burn bridges and insure that next year we'll be looking elsewhere for another platform to use. As a member of a wide network of community initiatives I'll be making sure to warn as many people to avoid this platform as I can.

Lousy scammers! They sent me an email offering to help me renew my soon-to-expire credit card. When I checked with my credit card company, they said it was not legitimate and had no connection with them! I was not satisfied to simply relegate their email to the Spam folder - I had to report them here, too!

Bad policies in relation to account management. I become very frustrated when companies do not allow me to delete my data/account. Amilia has a policy to not allow account deletion for 7 years if you have done any transactions with them. Supposedly for legal reasons, but appears to be more a cover for trying to force you to keep an account to stay relevant.