Amplified Telephones レビュー 

Amplified Telephones からの回答

2026年2月24日

Dear Sandra,

Thank you for your feedback. We are sorry to hear of your frustration, but we would like to clarify the findings of our technical inspection for the benefit of transparency.

When the handset was returned to our warehouse, our team conducted a thorough assessment of both the physical condition and the internal hardware of the device.

During this inspection, the SD card clip was found to be physically bent out of shape. As this specific component does not fail or bend under normal operation, such finding is consistent with physical force or accidental damage rather than a manufacturing defect. Unfortunately, such damage voids the possibility of a refund and prevents the item from being resold.

Furthermore, regarding the operational issues reported, the device powered up immediately during our testing. We monitored the handset for a full 24-hour period, during which the battery maintained its charge and functioned exactly as expected, confirming that the phone is in full working order.

Regarding the return costs, please note these costs simply cover the postage used, that being the initial pre-paid label for the return to us and the tracked delivery to get the handset back to you. Your device has been dispatched and is currently on its way to your address.

Kind regards,

Victor
AmplifiedTelephones.co.uk

Amplified Telephones からの回答

2026年2月24日

Dear Tricia,

Thank you for your feedback and for your kind words regarding our service and returns process.

I am sorry to learn that the phone you have recently purchased was not the right solution for your father. You have highlighted a very important point: for users with cognitive impairment, remembering to press the boost button during a call is often not practical.

While many amplified phones use this as a safety feature to protect other users in the household, we understand it can be a significant hurdle for someone who needs that volume automatically.

For future reference or for other customers in a similar situation, we often recommend the Amplicomms BigTel or Doro ranges, which features in many cases an Audio Boost Lock. This allows the extra amplification to stay on permanently, removing the need for the user to remember to press a button.

We are glad we were able to handle your return quickly, and we wish you and your father the best in finding the right solution for his needs.

Kind regards,

Victor
AmplifiedTelephones.co.uk

Amplified Telephones からの回答

2026年2月24日

Dear Dorothy,

Thank you for your feedback. I am sorry to learn that the phone you have recently purchased has not been the right fit for you.

To clarify the instructions, TAM stands for Telephone Answering Machine as in the voicemail feature. Regarding the volume, this specific model is designed with a very high ceiling for profound hearing loss, which is why the audio boost is a dedicated trigger. However, we understand that having to press it every time can be frustrating if you only require a moderate increase in volume.

Since you only purchased this phone earlier this month, we would be more than happy to help you with a returns authorisation as well as suggesting alternative models that offer a higher volume.

Please contact our team at helpdesk@amplifiedtelephones.co.uk and we will assist you with the return process and help find a handset better suited to your needs.

Kind regards,

Victor
AmplifiedTelephones.co.uk

Amplified Telephones からの回答

2026年2月20日

Dear Mr Butcher,

Thank you for sharing your feedback regarding your recent purchase.

I am sorry to learn that you have experienced issues with the ringtone volume and the battery charge indicator on your new phone.

Our team remains available to discuss the points you have raised and advise whether a settings adjustment or a troubleshooting step might resolve the matter.

We would appreciate the opportunity to look into these technical points for you and, additionally, to discuss any other phones within our range that may be more suitable for your requirements.

To that end, please contact our in-house team at helpdesk@amplifiedtelephones.co.uk so that we can assist you further.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Amplified Telephones からの回答

2026年2月16日

Dear Mary,

Thank you for your review. I am sorry to learn that the telephone did not meet your expectations.

Please note that, when a telephone provides high levels of amplification, it increases the volume of the incoming voice along with all frequencies on the line. At very high volumes, this can sometimes make standard line noise more audible than on a non-amplified device.

In any case, we can confirm that your return was received and a full refund has been promptly processed by our team.

Please let us know if you require any further assistance choosing a different model that might better suit your needs; we would be happy to help.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Amplified Telephones からの回答

2026年2月9日

Dear Dawn,

Thank you for your feedback.

We were sorry to read that you are disappointed with the reception and sound quality of the phones you have recently purchased.

As we have not yet had the opportunity to discuss these issues with you, we would welcome the chance to investigate this further. Poor reception can sometimes be attributed to local line conditions or setup, and we would like to help determine if this is the case or if the units themselves are underperforming.

If we are unable to resolve these technical concerns to your satisfaction, we would be happy to initiate a return and assist you in finding a more suitable solution.

Please contact our support team at helpdesk@amplifiedtelephones.co.uk at your convenience so we can look into this for you.

Kind regards,

Victor
amplifiedtelephones.co.uk

Amplified Telephones からの回答

2026年2月4日

Dear Jennifer,

Thank you for taking the time to provide such a detailed and constructive review.

We sincerely appreciate your positive feedback regarding the photo buttons and clear layout, as well as your specific observations concerning the answering machine functionality.

We strive to pass all user feedback directly to the manufacturers, and points as specific as yours are incredibly valuable. As a specialist retailer rather than the manufacturer, this level of detail is essential in helping us understand the features our customers value most.

We understand that for a phone specifically designed for those with hearing and sight requirements, these features may not have met your expectations. Please note that we carry a wide range of phones, and we are confident we can help you find an alternative system that addresses these specific concerns.

Please do not hesitate to contact us at helpdesk@amplifiedtelephones.co.uk so we can discuss the best available alternatives with you.

Kind regards,

Victor
Amplified Telephones Team