Anco Dog Treats レビュー 

Anco Dog Treats からの回答

2026年6月24日

Thank you for your review.

We're sorry to hear that you were disappointed with the delivery timescale for your order.

We understand how frustrating it can be when you're eagerly awaiting a delivery for your dog. While we always aim to dispatch orders as quickly as possible, there can occasionally be delays during busy periods or due to unforeseen operational circumstances.

Should you have any concerns regarding an order in the future, we would encourage you to contact our customer service team directly so that we can investigate and provide an update as quickly as possible.

Thank you for your feedback.

Anco Dog Treats からの回答

2026年6月2日

"Thank you for taking the time to leave your feedback. We're sorry to hear that our Salmon Training Treats did not meet your expectations.

Our training treats are made using natural ingredients and do not contain artificial softeners or preservatives, which can sometimes result in texture changes once a pack has been opened and exposed to air. That said, they should still remain suitable for use as a training reward, and we're disappointed to hear this was not your experience.

We take all customer feedback seriously and would welcome the opportunity to investigate further. Please contact our customer service team with the batch number from the pack and we will be happy to look into this for you.

Thank you again for bringing this to our attention, as customer feedback helps us continually improve our products."

Anco Dog Treats からの回答

2026年6月2日

Thank you for your fantastic review.

We're delighted to hear that Duggy loves his Anco treats and that your order arrived in time for Christmas.

It's always great to hear from customers with a connection to Fife, especially a Methil man! As a family-owned business based near Cupar, we're incredibly proud of our roots and it's wonderful to know that supporting a local Scottish company means something to our customers, wherever they are in the UK.

Thank you for your support and for taking the time to leave a review. Please give Duggy a fuss from all of us at Anco, and we look forward to serving you both again soon! 🐾🏴󠁧󠁢󠁳󠁣󠁴󠁿

Anco Dog Treats からの回答

2026年6月2日 に更新

Thank you so much for your wonderful review and for your continued support.

We absolutely love hearing that your spoilt pooch gets excited when an Anco parcel arrives at the door! There's no better endorsement than a full-body wag when the treats come out.

We're delighted that you've recognised the quality of our natural products. While there may be cheaper alternatives available, we're committed to providing high-quality treats made with natural ingredients and clear, honest labelling, giving owners confidence in exactly what they're feeding their dogs.

It's also great to hear that our DPD delivery service continues to provide a reliable experience time after time.

Thank you for your loyalty and for choosing Anco on so many occasions. It means a great deal to our family-owned business, and we look forward to keeping your dog's tail wagging with many more deliveries in the future! 🐾❤️

Anco Dog Treats からの回答

2026年6月2日

Thank you so much for your fantastic review and for choosing Anco for Coco.

It's wonderful to hear how much Coco enjoys our treats, especially the Beef & Camel Braided Rolls, Nibbles, Training Treats and Hairy Cow Ears. We share your belief that a healthy diet and active lifestyle play an important role in supporting a dog's long-term wellbeing, so it's incredibly rewarding to know that our natural treats have become a valued part of his routine.

We're particularly grateful for your comments about our ingredient quality and transparent labelling. As a family-owned business, we're passionate about providing natural products with no unnecessary fillers or artificial additives, giving dog owners complete confidence in what they're feeding their pets.

Thank you also for recognising our delivery service and for your continued support through multiple orders. Customer loyalty means a great deal to us, and we're delighted that we've earned your trust.

From all of us at Anco, please give Coco a fuss from the team, and thank you again for your recommendation. We look forward to serving you both again soon! 🐾

Anco Dog Treats からの回答

2026年6月2日 に更新

"Thank you for your review. We're sorry to hear that you were disappointed with the delivery cost associated with your order.

We appreciate that delivery charges can influence purchasing decisions. However, our shipping costs are clearly displayed during the checkout process before payment is completed, allowing customers to see the total cost of their order before deciding whether to proceed.

The £14 charge you refer to is not a hidden fee and is applied in certain circumstances depending on the size, weight, destination, or service selected. While we understand that you may feel this represented poor value for a relatively small order, the charge reflects the actual cost of delivering the goods rather than an attempt to profit from shipping.

As a family-owned business, we strive to be transparent in both our product pricing and delivery charges, and we're sorry that your experience did not meet your expectations.

Thank you for your feedback."
EDIT-
"Thank you for updating your review.

We're sorry that you remain dissatisfied with the shipping cost applied to your order.

To clarify, delivery charges are calculated during the checkout process once the delivery destination has been entered. The shipping charge is displayed before payment is taken, allowing customers to review the total order value and decide whether they wish to proceed with their purchase.

The £14 delivery charge is not a profit centre for our business and applies only to certain destinations and delivery services. Unfortunately, we are unable to offer a flat Royal Mail rate for all orders and locations due to the size, nature and range of products we dispatch, as well as the service levels we aim to provide.

We fully appreciate that you feel the delivery cost represented poor value for your particular order, and we respect your opinion. However, we remain committed to being transparent about all charges before an order is completed.

We wish you and your dog all the very best."

Anco Dog Treats からの回答

2026年6月2日

Thank you for your wonderful review and for your continued support over the years.

We're delighted to hear that you first discovered Anco in-store and then chose to shop with us online. As a family-owned business, there's nothing more rewarding than knowing customers continue to trust us month after month for their dogs' treats.

It's fantastic to hear that your boys enjoy such a variety of our products, especially the Hairy Rabbit Ears. We love the image of them recognising the Anco box arriving and eagerly waiting for it to be opened – that's exactly what we're here for!

We're also pleased that the Eco Bags and Offcuts work so well for your household. We know owners of larger dogs appreciate having access to high-quality natural treats in larger quantities, while still receiving great value.

Thank you for your kind words about our product quality, transparency, offers and delivery service. We work hard to ensure every order is packed and dispatched as quickly as possible, so it's great to hear this is making a difference.

From everyone at Anco, thank you for your loyalty and for taking the time to share your experience. We truly appreciate your custom and look forward to keeping your boys supplied with their favourite treats for many years to come! 🐾🐾

Anco Dog Treats からの回答

2026年6月2日

Thank you so much for your lovely review and for choosing Anco for your puppy.

We're delighted to hear that our simple, clearly labelled ingredient lists help you find suitable treats for your puppy's dietary needs. We know how important it is for owners of dogs with sensitivities or allergies to have complete confidence in what they're feeding.

It's wonderful to hear that Anco has become your go-to choice when stocking up the treat cupboard, and we're pleased that our quick dispatch and delivery continue to meet your expectations.

Thank you for your continued support and for taking the time to share your experience. We truly appreciate your custom and look forward to helping keep your puppy's cupboard well stocked for many years to come! 🐾❤️

Anco Dog Treats からの回答

2026年6月2日

Thank you for your 5-star review.

We're delighted to hear that you were pleased with both our range of natural treats and our delivery service. We work hard to offer a wide selection of high-quality products and to get orders dispatched as quickly as possible, so it's great to know this was reflected in your experience.

Thank you for choosing Anco and for taking the time to leave your review. We truly appreciate your support and look forward to serving you again soon! 🐾

Anco Dog Treats からの回答

2026年6月2日

Thank you for your fantastic review.

We're delighted to hear that you think Anco is an excellent place to buy tasty treats! Providing high-quality, natural treats that dogs love is at the heart of everything we do, so feedback like this means a great deal to us.

Thank you for your support and for taking the time to leave a review. We truly appreciate your custom and look forward to serving you and your four-legged friend again soon! 🐾

Anco Dog Treats からの回答

2026年6月2日

Thank you so much for your fantastic review and for being a valued Anco customer.

We're delighted to hear that you've consistently been happy with our service, from the careful packing and tracked DPD delivery to the quality and variety of our natural chews. It's especially rewarding to know that your dogs are enjoying the selection and that you find value in our bulk-buy options.

We're also grateful for your kind comments about our customer service. We always aim to provide prompt, helpful support whenever our customers need us, so it's wonderful to hear that this has made a positive impression.

Thank you for your continued loyalty, your recommendation, and for taking the time to share your experience. Reviews like yours mean a great deal to our family-owned business, and we look forward to serving you and your dogs for many years to come. 🐾🐾

Anco Dog Treats からの回答

2026年6月2日

Thank you for your wonderful review.

We're delighted to hear that your dog is enjoying the broth and pâtés, especially while he's experiencing a sensitive tummy. We hope he's feeling much better and that the products continue to be a helpful addition to his diet.

We're sorry that there was a delay with the delivery, but we're pleased our customer service team was able to resolve the courier issue quickly and get everything back on track. Providing helpful support when things don't go to plan is incredibly important to us, so it's great to hear that this was reflected in your experience.

Thank you for your patience, your kind words, and for choosing Anco. We truly appreciate your support and look forward to serving you and your boy again soon. 🐾❤️

Anco Dog Treats からの回答

2026年6月2日

"Thank you for your review.

We're sorry to hear that you were unhappy with your experience. Customer satisfaction and product quality are extremely important to us, and we take all reports of potential product issues seriously.

As this product was purchased through a third-party retailer rather than directly from Anco, we requested further information to allow us to investigate the matter fully, including details of the product and batch. Unfortunately, without sufficient information, it can be difficult for us to determine what may have occurred.

We would never dismiss or ignore a genuine quality concern and would welcome the opportunity to review the issue further. If you would like to contact us again with the product details and batch information, our team will be happy to investigate.

Thank you for bringing your concerns to our attention."

Anco Dog Treats からの回答

2026年6月2日

Thank you so much for your fantastic review and for your continued support of Anco.

It’s wonderful to hear that Anco has become such a firm favourite in your household! We're delighted that your two dogs enjoy so many of our products, from the pâté and Moon Bones to the Roots, Offcuts and Ocean Range. It certainly sounds like they have excellent taste!

As a family-owned business, we're passionate about providing high-quality natural treats and chews, so it's especially rewarding to hear that our products fit so well with your commitment to feeding a natural diet. Knowing that you can rely on the quality of our products and service means a great deal to us.

Thank you also for your kind comments about our delivery and packaging. We work hard to ensure every order reaches our customers quickly and in perfect condition.

From everyone at Anco, thank you for taking the time to leave such a wonderful review. We truly appreciate your loyalty and look forward to keeping your dogs stocked up with their favourites for many years to come! 🐾❤️🐾

Anco Dog Treats からの回答

2026年6月2日

Thank you for your excellent 5-star review.

We're delighted to hear that you were pleased with our pricing, fast DPD delivery, and the quality of our natural treats. It's also great to know that our Eco Bags are appreciated, as we're always looking for ways to offer great value while reducing unnecessary packaging.

As a family-owned business, we're passionate about providing high-quality natural treats alongside great service, so feedback like yours means a great deal to us.

Thank you for your support and for taking the time to leave a review. We look forward to serving you and your dog again soon! 🐾🌱

Anco Dog Treats からの回答

2026年6月2日

Thank you for your fantastic review.

We're delighted to hear that you were pleased with our quick delivery and great value, and even more pleased that your dog loves everything you've ordered from us!

Providing high-quality natural treats at fair prices, backed up by fast and reliable service, is what we strive for every day, so it's wonderful to know we've hit the mark.

Thank you for choosing Anco and for taking the time to share your experience. We truly appreciate your support and look forward to serving you and your dog again soon! 🐾❤️