Love the package, arrives like clockwork each month and is tailored to be delightfully moisturising. Canât imagine going to bed without this in my nighttime routine now.
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First I was surprised to learn I would have to upload several close up selfies after a lengthy survey to get a 'personalised' prescription then the packaging turned up empty! Weeks, multiple emails an... ãã£ãšèŠã
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Amazing product. Fast delivery. Great consultation quiz to meet your own personal requirements. Skin feels smoother and more hydrated after one week so can't wait to keep using and see further results... ãã£ãšèŠã
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Packaging was absolutely fantastic. The thought and creativity that went into the packaging is incredible. Details of specific content that goes into the product are clearly displayed and explaine... ãã£ãšèŠã
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Midlife skin. Itâs specific. Expert personalised prescription and cosmeceutical skincare designed by dermatologists to meet your every midlife skin need and reveal real results. Let us begin your online dermatological consultation at andbegin.com
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London, è±åœ
- hello@andbegin.com
- andbegin.com
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2nd week sore, red eyes with inflammation
First week was great with no problems. This week Iâve got very red sore eyes, below the eyebrows and around the general eye area. Also between the eyes on forehead and bridge of nose has broke out in sore spots. Have requested to cancel my subscription. Letâs hope they do it!
2024幎11æ6æ¥
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And Begin ããã®åç
Dear Julie,
We understand your concern about the skin irritation you've experienced. We're sorry to hear about the discomfort you've been experiencing. Please can you kindly contact us at hello@andbegin.com, we'd happy to assist you further.
Do not order off this scam site !!!
Do not order off this scam site !!!! Ordered a free sample and now they take £24.99 a month from my account!!!!I did not subscribe too this absolutely disgusting email them and get no response absolute sham also the phone number my bank gave for them does not exist DO NOT ORDER
2024幎11æ8æ¥
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And Begin ããã®åç
Dear Louise,
We understand your frustration and apologise for the inconvenience you've experienced. Just to remove any confusion, as stated on our website, all customers will be signing up for a subscription once they have purchased the first product at promotional price. We value your feedback and take all customer concerns seriously. We're committed to providing a positive experience for all our customers and are looking into this matter further.
Trying to cancel subscription after⊠just 1 product
Trying to cancel subscription after receiving 1 skincare product.
Unable to cancel as not accepting email address as valid and wonât let me set up new account because saying my email is currently on their website.
Continually trying to take money from my account.
Awful and stressful trying to ged rid!!
2024幎11æ8æ¥
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And Begin ããã®åç
Dear Christine,
We understand your frustration with the cancellation process. It sounds like you've encountered some difficulties with our system. We sincerely apologise for the inconvenience and stress this has caused. Please can you kindly contact us at hello@andbegin.com, we'd happy to assist you further. Many thanks
Youâve over charged me Iâve somehowâŠ
Thanks so much for sorting out all the errors on ordering. Iâm not sure what happened with being charged a different price , but was sorted swiftly and full refund given . Great customer service
2024幎11æ7æ¥
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And Begin ããã®åç
Dear Customer, we're sorry you had this experience. We hope the outcome we've come to by speaking to you has helped to clear this all up. ð
Very impressive packaging
Very impressive looking package and liked the individuality of this. The cream looks and feels nice no strong odour so the proof will be in the pudding - only just started using it.
2024幎11æ4æ¥
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And Begin ããã®åç
Thank you for your kind words and for sharing your initial impressions. We're thrilled to hear you appreciate the packaging and the feel of the cream. We understand that the true test will be in the long-term results, and we're confident you'll be pleased.
Refused day cream without specific reason
I did the survey for both day and night cream. I received the night cream but was rejected for the day. The email I received did not give me the exact details as to why which is very disappointing. I was advised to speak to my doctor which seems very extreme
2024幎11æ7æ¥
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And Begin ããã®åç
Dear Karen. We completely understand your frustration with the consultation results. We always aim to provide clear and detailed information in our communications. We apologise for any confusion caused by the lack of specific reasons for the rejection. Your feedback is important to us and will definitely help us improve our communication processes. Please reach out to us at hello@andbegin.com and we'd love to help you further.
Absolutely disgusted with this company
Absolutely disgusted with this company! I ordered one eye cream online, then was sent subjected to constant payments of £19.99 from my card. The actual item I ordered was only £12. Iâve written an email but cannot get through as itâs not a valid email address. AVPID THIS WEBSITE AT ALL COSTS IF YOU DONT WANT TYEK TAKING MONEY WITHOUT YOUR CONSENT!!!
2024幎11æ7æ¥
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And Begin ããã®åç
Dear Juli, we work on a subscription model and at times we run initial order promotions although I'm sorry to hear the difficulties you've had in reaching us. Please email us at hello@andbegin.com and we'll be able to help your further.
And Begin ããã®åç
Dear Lorraine, thank you for your wonderful feedback! ð
An interesting website
An interesting website. Ordering east as weâre the questions. I was doing this in artificial light so unable to obtain good required photos. Will complete in daylight hours.
2024幎11æ5æ¥
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And Begin ããã®åç
Dear Anne,
We appreciate your feedback and are glad you found our website easy to use. We understand that lighting can be a challenge when taking photos, and we encourage you to try again in daylight for optimal results.
Only just made purchase but processâŠ
Only just made purchase but process seemed easy so will now await delivery
2024幎11æ4æ¥
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And Begin ããã®åç
Dear Alison,
Thank you for your kind words and for choosing our company. We appreciate your positive feedback and are glad you found the purchasing process easy. We look forward to delivering your order promptly.
I was unaware this was a subscription
I was unaware this was a subscription. I have received 1 product- I have looked at the website for an explanation of how your service/product works - without sucess
2024幎11æ1æ¥
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And Begin ããã®åç
Dear Customer,
We are so sorry to hear that this wasn't easy to see on our website. If we can help with any information please reach out to us at hello@andbegin.com. We thank you for your feedback and please rest assure this will help us greatly to improve our products and services in the future.
This is magic i have the night serum myâŠ
This is magic i have the night serum my fine lines have gone only a week in !!
2024幎11æ3æ¥
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And Begin ããã®åç
Dear Joanne,
Thank you so much for the lovely feedback. It's brilliant to hear how well you are getting on. ð
Hi I haven't saw any improvement in myâŠ
Hi I haven't saw any improvement in my face from I started using the night cream so hopefully I will have better luck with my moisturizer fingers crossed ð€
2024幎10æ31æ¥
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And Begin ããã®åç
Dear Jennifer,
Thank you so much for taking the time to get back to us. We are sorry to hear that you've not seen an improvement just yet.
We usually advise that it can take customers up to 12 weeks before they begin to see a difference. It may be a little too soon to have seen results just yet.
Of course, if at this stage you still have not seen any results, please let me know and I'd be happy to help arrange for you to speak to our Dermatology Prescribers.
Please don't hesitate to get back in touch if there is anything else that I can help you with.
Excellent customer experience
Excellent customer experience
2024幎10æ30æ¥
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And Begin ããã®åç
We work hard to provide the best possible customer experience. We are glad that you are happy with our services <3
Lovely product
I have never used a product like this and I am delighted with my lovely smooth skin.
2024幎10æ30æ¥
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And Begin ããã®åç
Dear Jane,
Thank you for the feedback. It's great to hear how delighted you are! ð
Great product I saw an improvement inâŠ
Great product I saw an improvement in my skin within two weeks . Product delivered on time.
2024幎10æ11æ¥
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And Begin ããã®åç
Dear Robert,
Thank you for your kind words and positive review. We are delighted to hear that you are happy with the product and the delivery service. We appreciate your feedback and will continue to strive for excellence.
The site is so easy to use.
2024幎10æ27æ¥
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And Begin ããã®åç
Dear Laura,
Thank you for your positive feedback ð
It's great that this product is goingâŠ
It's great that this product is going to be designed for me & my skin only. Its a good price aswell, also to have a dermatologist to do it, wow this should cost vast amounts of money
2024幎10æ27æ¥
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And Begin ããã®åç
Dear Customer,
We appreciate your kind words and excitement about the product! We understand that having a product designed specifically for your skin and working with a dermatologist is a valuable experience. We strive to offer high-quality products and services at a fair price.
Excellent serum in a cream for my skin
Excellent serum in a cream for my skin. I have skin that reacts quickly to new skincare and this cream has settled really well and I have noticed a real difference in the smoothness of my skin.
2024幎10æ26æ¥
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And Begin ããã®åç
Dear Scarlett,
We're so happy to hear that you've had such a positive experience with our serum. It's wonderful to know that it's been gentle on your skin and that you've noticed a difference in its smoothness. We truly appreciate your kind words and feedback.
Scammers I tried small cream.then theyâŠ
Scammers I tried small cream.then they went into my bank and took 19.99 every 4 weeks.do not order from they.the contact phone number on there site when you ring it takes you to the house of commans.con men
2024幎10æ25æ¥
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And Begin ããã®åç
Dear Stephen,
We understand your frustration and apologise for the inconvenience you experienced. We take all customer feedback seriously and are committed to providing a safe and secure shopping experience. Just to remove any confusion, all customers will automatically be signing up for a subscription once they have purchased the first product at promotion price. Please email us at hello@andbegin.com so that we can assist you further. Many thanks
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