Annie Selke レビュー 20

One day after receiving two pillow shams I attempted to return them. Once I got to section to trigger return I was hit with a $18.00 service fee plus shipping. The fee and shipping was more than cost of goods.
WHAT A SHAM AND DISGRACE!!!
I will donate them to charity.

I bought an ottoman from them on a last chance sale. Waited about a week and inquired about shipping. Was told it was ‘custom’ and would be 4-5 weeks to ship. Ok. 3 weeks later get shipping notification, no way to hold or request delay (wasn’t there to receive item) I spoke to many people (note they offshore their support which is horrible). Finally connected to US rep but she was rude, not helpful and promised to help but didn’t. Thank god our Local FedEx office is helpful and they kept item for me.
The ottoman is pretty but honestly it’s not made that well. For $1000 it should be sturdy and well constructed- this is not. Poor experience overall- would not order anything from them again that I can’t return.

I ordered 3 rugs which seemed to ship out very quickly (10/18). However, Fedex apparently created duplicate labels, and eventually told me via email that the package was lost. When presenting Annie Selke with this information, literally NO ONE on their out of country customer service team was able to assist to either ship a new package, process a refund, talk to the shipper, or check to see if the package had in fact been returned to the warehouse. I have not yet received resolution on this fairly expensive purchase and am on the fence as to whether I should call my CC company and place a stop payment for suspicion of scam. I am giving Annie Selke until this Thursday to get their act together...

Update: 10/30
Annie Selkie FINALLY "escalated" this to a representative who was able to speak with FEDEX and eventually placed a new order to me. It does appear that FEDEX is the main culprit here, but customer service could also have been smoother. I have not received the replacement yet, but will update this when I do. Right now I am upgrading this to 3 stars.

Update: Nov 3. Received all rugs in good condition. Happy ending = 5 stars in my book.

I’m pretty sure that the Anne Selke business declared bankruptcy a year after opening. I’m not sure if Rugs.com is now fulfilling orders or who is, it seems to be anything goes.
I was ready to place an order since the Selke website is still up. The order process suddenly reverted to shops.com which was a red flag, and I did not complete my order. These reviews helped me to believe that I made the right decision.

BEWARE! I thought I was ordering a set of towels, not just the bath towel. I was then told they were not returnable. A couple days later I saw the same towels on their website much cheaper. Deceiving website!!!

Annie Selke will suffer serious erosion of market share (online homegoods site) due to low-level/indifferent customer service. I ordered two 10’x14’ area rugs over Labor Day weekend. One of the rugs delivered was not what I ordered. A FedEx pickup and return of the incorrect rug took place on 9/8. Although the rug I ordered is still for sale on the Annie Selke website, customer service reps have informed me that the rug is out-of-stock.
So, no rug—andI am still awaiting a credit card refund.

Horrible processing and shipping time frame

Their customer service needs to get their act together I read a lot of reviews... they have the same opinion... one person says one thing another person says another.. they send you to different departments.it's terrible shop somewhere else

Terrible customer service. They are quick to take your money but not let you know they don’t have the items. When you call them out via chat, customer service wants to lie lie lie. For a company who charges a high shipping fee, you would think they would want to keep customers happy. BEWARE, do not buy from this trash company.

Absolutely the worst customer service I have ever encountered. Order was placed after business hours. The website did not give me an opportunity to update my address. There was also no confirmation page of any kind to review my order. There is zero ability to cancel the order from the website or confirmation emails. I called customer care as soon as it opened the next day. I was advised I was unable to cancel the order as it had already been processed. This was untrue, the item was still sitting in the same order status from the night before. The items had not left the warehouse. No tracking number was created for shipping. I was told I also could not change the shipping address- even though the error in shipping was something on their end. I was told to call back when a shipping label was created from fed ex. I called back a few hours later with a tracking number from fed ex. I was still told the item address could not be updated as it was only the shipping label and the item was not actually in transit. I called back the next day when item was in transit. I was told they would “try to change the shipping address” but it was already in transit and they couldn’t guarantee it could be changed!!!!!!! This is the craziest scam I have ever heard of. I asked repeatedly through the process to speak to a manager. I was told none were available. I was told someone would call me back. After items already in transit a very rude manager did call me back. She advised me there was nothing she could do. I tried to explain I had talked to them for close to three days at this point. She told me that was impossible as they aren’t open on weekends and I must have been talking to the fall center!!!!!!!! What! The call center is not the company. I mean I totally understand call centers are outsourced in 2025. However the idea that the call center conversations don’t represent the business blew my mind. Especially given that it’s the only number to call and when you ask to speak to someone else they tell you there is no one available to talk to you. This manager after rudely informing me there was nothing she could do then told me she wouldn’t take my abuse ( I had admittedly been angry with call center, but when I spoke to her I was very calm.) she was unwilling to even listen to me and then hung up the phone.

Beware- this place is awful!

Bought an xs tunic which turned out to be xl. I paid $24.70 plus tax, plus $18.95 in shipping. I sent them photos of incorrect size. They told me they would send me a free return shipping label & refund my $24.70, however, now I see they are charging me a $18.02 HANDLING fee. Refund $8.42! If I don't hear from them soon, this will be a credit card dispute. Looks like I got their attention. I'm getting my $24.70 refund.

They sent the the right ottoman with the wrong legs. When I reached out I was told sorry, what you ordered is all we have, it doesn't come with any other legs. When I asked why I was not contacted to be given the option of canceling or accepting they had no answer. I explained I had spent of $800 on something I did not order. Just kept apologizing. I requested to speak to a supervisor and was told no one was available however, I would be contacted within 24 to 48 hours. This was over week ago. Do not purchase anything from this company. Not one ounce of professionalism or integrity.

Wish I'd read these...For the second time, I ordered a duvet cover and shams, was charged then notified the cover was out of stock. Still hassling with them. About to start a dispute with Am Exp. Do not purchase from them. Their Customer Service is just inept. The website is inaccurate. they offer you a laughable discount on next order but refuse to honor it on any item on promo. every now and then, not often, you run into a company that deserves to go under: this is one of them. In both cases I liked the appearance of the duvet cover; in both cases, a couple days later, oops we don't have that anymore. There are plenty of other places to purchase fine linens. There's no reason to suffer through ordering from AS and then spending time rectifying their mess.

After purchasing a rug on December 29, 2024 it has been lost in transit as of today. No replacement was sent as was promised and I have called my bank to dispute the charge. Annie Selke is telling me I cannot cancel the new order they created, but there is no information about the order or a tracking number. Customer service now says I can't cancel the order even though there is no shipping information for the replacement.
What happened to Annie Selke? This has been a terrible experience.

Bait and switch. After purchasing a rug that was discounted by 70%, the company cancelled my order saying they did not have one in stock. I asked to get the same rug in a different color for the same price. They refused and said the best that could be done was 15% off the same rug at the original price. The website is still showing the discounted rug as being available for purchase. I spoke with customer service in an attempt to resolve and they refused to let me speak with a manager. I would stay far away from this company. I have seen other reviews and this seems to be a common theme for them.

The blanket recently purchased from Annie Selke is possibly the worst quality I have ever seen. You can find better (and cheaper) blankets at Target or its equivalent. Threadbare, chemically treated, scratchy and unbelievably poor quality. This store used to be reliable for worthwhile purchases and should never be relied upon again. Such a shame.

Their website promoted a bench on sale for an incredible price. So, I ordered it. What arrived -- 3 weeks later -- was a cube, not a bench.

I called Cust. Service and they said they'd send the correct product. Okay, great!

Then, the next day, I got an email - in fact email after email from a snarky CS rep telling me that I knew I was ordering the "cube" and that she was sending me a tag to return it via FedEx and then, then, I'd get my refund. Mind you, no apology, no admission that their website STILL shows the same product at the same incredible price. Just, I'm wrong and this is what is going to happen.

Nope - it is illegal to promote something on your website and not honor the price. So I said so.
And they don't give a poot. Never expected such unethical behavior from this company.

Never again.

I rarely leave bad reviews.

1. Ordered an item on sale. Item never arrived. After I initiated an inquiry, AS just said, too bad so sad, it's sold out. No attempt to contact me and initiate refund or get item in stock. Item WAS back in stock a few weeks later, but AS would not honor the previous sale I had purchased it under.

2. Ordered large ottoman. Wrong item arrived. Took multiple emails and phone calls. Took AS a week to respond to my inquiries (only after I emailed and called). Took them a week to even PLACE the new order. Took them 2 weeks to pick up the old item. Customer service was completely unhelpful and rude.

Never again.

I bought what was supposed to be a high-quality Dash & Albert rug from Annie Selke. Two years later, even though the rug was in my bedroom, which is clean and dry, the backing was completely detaching from the rug. This rug is in a low-traffic area and I don't wear shoes in my home. I tried to work with Annie Selke to get a replacement or some kind of financial compensation to get it repaired, but they wouldn't even send me any fabric glue. This rug was not inexpensive. All they offered was a vague recommendation that I should get a "latex glue" and then offered to give me a discount ON MY NEXT PURCHASE. I asked, "Why would I ever buy another product from you when you won't stand behind the quality of the product I already own?" I ultimately opened a complaint with the Better Business Bureau, which they have ignored. Terrible experience.