Anthap レビュー 896

Everything about them is wonderful, and delivery is fast. I have ordered from them twice and will continue to order more.

Very efficient, fast delivery of very delicious products, we’re going to need to buy bigger bags next time!

Goods delivered on time and good condition. Kunefe and baklava were both delicious!

I bought pistachios from Anthep and they are super delicious and fresh

Excellent quality products and very efficient online service

A VERY DISSATISFIED CUSTOMER
BE AWARE: To return a defective or wrong item that was sent to you, the buyer has to pay for the return postage!!

I ordered on 6/6/26 a variety of nuts from Anthap for £69.58. One of the items was “Anthap Roasted Salted JUMBO Pistachios”. I received the wrong type of pistachios. I requested a return label and if they could send me the correct product.

Firstly, Mr Turan dismissed my claim and insisted that they only sell one type of pistachios, (WRONG, according to their website). Then I was asked to send picture evidence. I forwarded the photos of the pistachios that I received which says “roasted salted pistachios” on the bag which contains tiny pistachios, a photo of JUMBO pistachios that was on their website at the time of my order which said “ROASTED SALTED JUMBO PISTACHIOS” + a copy of my invoice + order form showing ROASTED SALTED JUMBO PISTACHIOS” were ordered, NOT TINY PISTACHIOS.

After 5 emails and enough evidence to satisfy the MI5, Mr Turan reply was:
“We only sell one type of roasted salted pistachios, and the product you received is the same product we sell.
If you send the product back to us and cover the shipping cost, we will process the refund for that product.”
Mr Turan has been, unfamiliar with the products listed on their website, dismissive to discard all the evidence that was sent to him and unprofessional by repeatedly dismissing a valid claim backed by evidence.
Not only there has not been any apology for their mistake, I have also been asked to pay for the return postage of the WRONG item that they sent me!!
It is rather petty and pathetic to value a £3 return label more than retaining a regular customer? Mr Turan is definitely not an asset to the company in the customer services.

Excellent, great prompt delivery with extra care, almost just prepared front of you, so fresh and delicious.
Will continue ordering.

Thank you everyone..

Quick service, good product

Very quick delivery, great packaging.

We have been buying our nuts from Anthap for some time now, and every order has exceeded our expectations. The product quality is excellent, and the customer service is outstanding. Elif Hanım has been incredibly helpful in dealing with our queries, and we are very happy with Anthap overall.

I particularly recommend the pistachios, which are among the best I have ever eaten. A well-deserved 5 stars!

Customer communication is very poor. I placed an order and later found out that some products shown on the website were actually out of stock. They offered replacement products, but the items I wanted were also unavailable. When I asked for a refund, communication was confusing because different people handled different things, and sometimes there was no reply at all. One refund was even sent with the wrong amount by mistake. Another time I received different products from what I ordered. After that, instead of asking for another refund, I decided to buy something else for a future order, but again my messages were ignored. There were too many mistakes and very little proper customer support. The only positive thing is that the person preparing the boxes does a very careful and organised job. Everything was packed neatly and checked properly. I also placed a few extra orders to support the business, but unfortunately it was not worth it for me, and I will not order again.

The products were fresh, the service was fast and complete. Everything was great, thank you very much

The best quality

Amazing products and service is fast

I’ve been an online customer of Anthap for a long time, and I’m always very happy with their service. Their products are always fresh, carefully selected, and excellent quality.

Shopping with them is easy and reliable, and whenever I need to contact them, I always get a quick response. Their customer service is friendly and professional.

I highly recommend Anthap for their great products and excellent service!

Pretty new to Anthap, 2nd purchase but finding some delicious things I like and want to try. Good quality products. Very happy with all I've received. Speedy
and prompt delivery service too, always a bonus. I'll be back.

Always good experience! Good Service! Quick delivery! Good quality!

Unacceptable delivery times,
It has been over 1 week and still waiting for delivery.
Quality products but unfortunately terrible service.
Never use this company.

I was impressed by the prompt service. The delivery arrived exactly on time, and the majority of the items were fresh and of high quality. I will definitely be ordering again.

Anthap is great, great selection of products specially dry fruits and nuts and roast items and dry tomatos and pepper is just great.