Antler レビュー 

the team was very quick to respond - answered all my questions and were extremely nice.

Amazing bag, not only for traveling but every day. Great colour options, lots of pockets inside and out. Great/easy to carry in hands or on shoulder. Definitely will buy again, luggage is next on my list. Go Antler!

Antler customer service is exceptional,
I had a question regarding my order, I received a prompt response, and a followup email. professionalism exemplified

The medium sized suitcase is super light and easy to move.It was slightly bigger than my previous one but it is still easy to handle. I ordered the suitcase online and it arrived quickly and well- packed..it came with a nice dust cover for storage as well. The only minor issue I've found is that the metal zipper tabs are twisted ( probably this way for the locking capability) but they are very challenging to grab ahold of when you need to unzip the suitcase quickly.I would suggest putting a rubber grip at the base of the zipper pull to help give it more traction. It was more expensive than the other suitcases I looked at, but I am hoping the quality and longevity of the bag will prove that it was worth the extra cost. I've taken one short trip with it so far. The design of the bag is ordinary. I do like the teal color though. Overall I am very happy with my new lightweight suitcase and hope to get years of use out if it.

I was excited to purchase a quality piece of luggage from a reputable brand like Antler, but the experience has been extremely disappointing. While packing my new Large Single Stripe suitcase for the first time, the zipper broke immediately. The zipper quality is very poor, and the suitcase overall feels flimsy—comparable to, or worse than, luggage you might find at a discount store.

Antler advertises a lifetime warranty, but their warranty process is extremely problematic. No one responds when you file a claim. You have to file the claim and then contact their catch-all email to “remind” them to process your warranty. They did replace my suitcase with the same one, but I’m leery of the longevity of the frail zipper.

This purchase feels regretful. Even though they replaced my suitcase this luggage does not have a build quality that will last a whole trip, let alone a lifetime. Buyer beware: this is not quality luggage. The listed 4.9/5 rating on their website is also highly misleading. Antler uses Yotpo, a platform that allows companies to selectively publish reviews. I submitted a negative review for this suitcase, and it was not included—calling the displayed rating into serious question.

My advice: spend a little more and buy luggage from a company that offers real quality.

The wheel was damaged by the baggage handlers and came off. This was our second flight with the case. Antler do not supply replacement wheels - even though they are attached on the inside with 2 screws. Forget about claiming on the lifetime warranty - it strangely does not cover actually using the cases with an airline. I hope that they take note of this and start supplying replacement wheels which are an obvious weak point in their design and could be considered a manufacturing defect if they break so easily

Travel shoulder bag arrived without its shoulder strap, making it useless. On requesting that the missing strap be shipped to me, I was informed that I would need to return the bag in order to receive a new bag with strap. What a crazy policy!

Also ordered a carry-on suitcase, and was disappointed in the quality of the product.

The luggage is as light as a feather! It arrived very quickly.

Very disappointed with Antler's customer service. I bought my suitcase around a year ago and after one recent trip it came back with holes in the case. I submitted a warranty claim expecting support, but Antler immediately shifted responsibility to the airline without offering a proper assessment or solution.
For an expensive, well-known brand, this feels like poor aftercare. The suitcase hasn't lasted as expected, and the lack of responsibility taken by Antler has really put me off. I wouldn't recommend if you're expecting reliable warranty support.

I purchased an expandable carryon Icon Stripe. It shipped quickly and arrived on time. It is a very handsome piece of luggage, and yes, the wheels are smooth, and the zippers are equally smooth, and it is quite light in weight. I needed to reach out to customer service because of a size discrepancy in the description vs the diagram on the website. They were incredibly accommodating, apologetic, and ultra-quick in responding to my question. I want to give a shout-out to Ally and Marcelo, they were super professional and understanding. On the whole I am happy with the purchase and Antler, and decided to keep it. Now for some criticism- I do believe the extension handle could be more structural- there is side-to-side movement when extended, and it does have a "delicate" feel. It is like it could actually bend if pressured in the wrong way. I wish it were "beefed up" a bit, even knowing that adding structure would increase the overall weight. While the wheels are smooth and quiet, I'm wondering if they will stand up to airline handling abuse (hopefully they will). The twist in the zipper pull (to enable it to engage the lock) is a tad strange and hard to get used to. Bottom line, I would purchase from Antler again. They do have a good quality product and the history to back it up.

The suitcase is well made. Expandable function is nice. Have not used it yet.

My only disappointment is the weight. I was really hoping it would weigh in at 4.1 as advertised but it came in at 4.4. I have an IT luggage made in UK and it is closer to 4.1 lbs.

Quick delivery, product arrived in excellent condition. Have not used it yet but the lack of weight of the large suitcase is phenomenal.

My package arrived in a box that was completely destroyed. Upon opening it, I discovered that one piece of luggage was missing. Since then, I have been in constant contact with your team and was informed that the missing luggage had been shipped. However, to date, I have not received any tracking information or confirmation of delivery.
I have sent numerous follow-up emails attempting to resolve this matter and, despite my efforts, the situation remains unresolved. This lack of communication and transparency has been extremely frustrating and disappointing.
Additionally, I was surprised to learn that the luggage no longer includes dust cloths, as expected. Instead, the item was wrapped in cheap plastic.
At this point, I would appreciate immediate clarification on the status of the missing luggage, including valid tracking information. Please also advise what steps will be taken to address the inconvenience and dissatisfaction caused by this experience.

I have travelled yet and just bought another set to go with the icon suitcases I bought a month ago. The icon is indigo blue. I had it in a separate room with some shopping bags. When I came to pack it had white scuff marks everywhere ! They don’t wipe off either. I’m very disappointed and worried the set arriving tomorrow will be the same . I researched quite a while and this was my first antler set.

They do not have a phone number and overshot their stated delivery time by over a fortnight. They consistently did not meet their own stated guidelines for response times and provided no clarity as to the delivery partner or a phone number for me to ring. They do not have a phone number you can ring. They continued sending me marketing emails including emails about enjoying my new luggage when it had not even been shipped. They were seemingly bought by a conglomerate ATR Holdings Ltd so the brand is no longer independently owned. Do not order from this company if you live outside the UK. If you live within the UK you should be fine.

Have been happy with the Antler product in the past so was easy to consider ordering their product again. The order was sent out and received everything in a timely fashion and very happy with everything.

I love my bag. It is the lightest one of its kind and it’s also very convenient. It has a front pocket and the four-way wheels make it easy to roll it down the aisle of the airplane.

Ordered a suitcase for a trip on December 28, but didn’t arrive until January 9, even though it was shipped on December 29. Even with the holidays, it arrived very late and I had to find an alternative for my trip on January 6. Customer service only seems to respond when you use their contact form which is for sales (surprise, surprise). Supposedly my case is being reviewed “urgently”, but that was on January 7. It’s now January 12…

Backpack is a gift for my daughter. Impressed you offered one that zips like a suitcase to keep one from digging to the bottom for items, works both ways. My other daughter is an avid fan of your company and recommended you.