Aosom CA レビュー 8,125

J’ai eu mon meuble rapidement et sastifaite

shipped in time, great product

Delivery was quick, sturdy product at a reasonable price

Good product, good price and fast delivery 👌

The hat showed up missed shaped on the top with massive dents and caved in where you can’t reshape it again.

Ordered a wicker swivel chair from AOSOM CANADA INC. a few weeks ago and the experience was great. The first chair arrived exactly as expected with the brown cushions/covers I wanted. I liked it so much that I clicked the same link and ordered a second one.

Unfortunately, the second one that arrived was grey instead of brown. I assumed this would be an easy fix, but after calling customer service three separate times and speaking with three different representatives, I was repeatedly told “they don’t do that.”

I even offered to PAY for a matching brown cover instead of asking for a free exchange, and they still refused. I asked to speak to a manager during all three calls and was told it “wouldn’t make a difference.”

Very disappointing customer service for what should have been a simple solution to keep a repeat customer happy. Too bad, because I was looking forward to spending more of my hard-earned money with this company.

BUYER BEWARE.

Order #129300056041
RESPONSE( GENERIC) IS THE FOLLOWING
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We apologize for any inconvenience caused and will ensure to pass on your feedback to the relevant department for further action.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.

MY RESPONSE AGAIN..........
Thank you for your response.

Unfortunately, I have already contacted your customer service department multiple times using both the email address and phone number provided. Each time, I have received essentially the same response without any meaningful action being taken to address my concerns.

What is most frustrating is the apparent lack of effort to resolve the issue. Repeatedly directing me back to the same contact information is not a solution, especially when I have already exhausted those avenues on several occasions.

I would appreciate having this matter escalated to a supervisor or manager who is willing to review the situation and take appropriate steps toward a resolution.

I look forward to your response

Prompt delivery - easy to track - great product!

il on sue résoudre solution pour pieces manquantes a un article acheter un grill planchas avec un service courtois

Good fit, easy install, Velcro tabs around perimeter were too long and had to be clipped off to shorter length.

The swivel and glide components are poorly constructed. We ordered four chairs. We were able to assemble 3 of the four chairs however it was extremely difficult to get the base of the chair assembled. Required a lot of leverage to get the poorly constructed metals pieces to fit together as they did not line up. 3 chairs complete. Fourth one might not work. In which case I will be returning. I would not recommend this product or site to anyone.

Delivery was as promised. The product was intact and complete. Better quality than I expected.

Quick and simple. Product is great! Kids love it!

Good quality product, delivered in reasonable time.

The bistro set came in very quickly and I was quite impressed by the quality and comfort of the chairs.

Good quality and exactly what we wanted.

The cabinet that I order turns out to be great. Putting it together was a little tedious but in the long run the cabinet turn out fantastic. I'm thinking that I will be ordering another item a kitchen island I hope it turns out to be just as good. Your site has great stuff.