OKX Australia レビュー 35

OKX Australia からの回答

2025年9月15日

Hi JG,

Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how important transparency is when it comes to fees and withdrawals.

We’d like to clarify that we don't charge any fees for our conversions. What you may be seeing is the difference between the buy and sell price (the "spread").

Regarding your withdrawal issue, please continue communicating with our support team via the in-app chat or Help Center so we can assist you directly and get this resolved.

We truly value your feedback as it helps us improve, and we’d appreciate the chance to turn your experience around.

- The OKX Australia Team

OKX Australia からの回答

2025年9月15日

Thank you for your kind feedback! We’re so glad to hear that we were able to support you with patience and care.

If there’s ever anything more we can do to make your experience even better, please don’t hesitate to let us know.

- OKX Australia Team

OKX Australia からの回答

2025年8月21日

Thank you for your kind words! We’re delighted to hear our support team was able to resolve your issue so quickly. Providing fast and reliable assistance is something we take pride in, and it’s great to know it made a difference for you.

- The OKX Australia Team

OKX Australia からの回答

2025年8月21日

Thank you so much for your wonderful feedback! We’re delighted to hear you’re enjoying the speed and ease of the app, and that our customer support has been helpful. Your recommendation means a lot to us, and we’ll keep working hard to deliver the best experience possible.

– The OKX Australia Team

OKX Australia からの回答

2025年8月12日

Hi Jenair,

Thanks for sharing such a detailed account of your experience. We’re truly sorry for the frustration and delays you faced during the first stages of your support journey. Your feedback is important to us, and we'll use it to improve our understanding, responsiveness and overall service..

We’re very glad to hear that we were able to turn things around for you. Your point about the need for better initial support is well taken, and we’ll be working on strengthening our knowledge base and processes so issues can be identified and resolved faster from the outset.

Thank you for recognising OKX as an excellent platform despite this setback, and for giving us the chance to make things right.

- Team OKX Australia

OKX Australia からの回答

2025年8月10日

Hi there,

Thanks so much for your kind words! We’re delighted to hear that our team made setting up your SMSF account such a smooth and positive experience. It’s great to know he was able to answer your questions promptly and provide friendly, personable support along the way.

We really appreciate your recommendation and look forward to continuing to support your trading journey.

- The OKX Australia Team

OKX Australia からの回答

2025年8月12日

We appreciate you sharing your experience. While we’re sorry to hear you had some initial frustrations, we’re glad our team was able to step in and help you reach a great outcome.

- Team OKX Australia

OKX Australia からの回答

2025年8月10日 に更新

Hi Lauren,

Thanks for sharing your positive experience with us! We’re thrilled to hear that transferring funds to OKX is quick and seamless for you, and that you’re enjoying the convenience of our app for buying crypto on the go. We’ll keep working to make your experience even smoother.

- OKX Australia Team

OKX Australia からの回答

2025年8月10日

Hello Pratik,

We’re so pleased to hear your SMSF account setup was smooth and efficient, and that our team’s clear communication and professionalism made the process easy for you. Thank you for recommending OKX - we’re committed to delivering the same high level of service to all our customers.

- OKX Australia Team

OKX Australia からの回答

2025年8月10日 に更新

Hello Alex,

We’re delighted to know your SMSF sign-up experience was met with professionalism and excellent service from the very start. Thank you for your recommendation - it means a lot to us, and we’ll continue working hard to be the trusted exchange you can rely on.

- Team OKX Australia

OKX Australia からの回答

2025年8月10日

Hi, Thecryptovictory

We’re glad to hear your issue was resolved so quickly and that you’ve enjoyed the convenience of our 24/7 support. Thanks for sharing your experience - we’re always here to help whenever you need us.

- Team OKX Australia

OKX Australia からの回答

2025年9月15日

Thank you so much for sharing such a thoughtful review!

We’re delighted to know that you value our features, liquidity, and the dedication of our team. It’s also great to hear your trust in our proof of reserves and long-standing presence in the industry.

Your recommendation means a lot, and we’ll keep working hard to provide you with a secure and reliable trading experience.

- OKX Australia Team

OKX Australia からの回答

2025年8月12日

We’re happy to hear your KYC process went smoothly and that our team was able to guide you through each step.

- Team OKX Australia

OKX Australia からの回答

2025年8月12日

Thanks for your feedback! We’re thrilled to hear you found depositing crypto fast and our platform’s UI/UX easy to use. We’ll keep working to make every step of your experience just as smooth.

- Team OKX Australia