Applianceland レビュー 2

We bought a GE Cafe microwave from ApplianceLand in July 2024. In January, 2025, the light came on, notifying the owner to change the charcoal filter. True, the instructions in the GE owner's manual were terrible - they were only vaguely correct, and the illustration looked nothing like my microwave - and we can't say much for the design flaw in the vent replacement positioning that caused us to call GE to send a repairman after the microwave subsequently stopped working after we plugged it back in as the manual directed. But imagine our surprise when he noticed that the EXHAUST FAN BEHIND THE FILTER WAS INSTALLED BACKWARD! The exhaust fan should have been installed facing the other way for our microwave oven because it was supposed to operate in RECIRCULATE mode, NOT EXTERNAL EXHAUST mode. Of course, we knew that our apartment had no external exhaust and WE TOLD THE APPLIANCELAND SALES AGENT TO SPECIFY RECIRCULATE MODE. But it really shouldn't have mattered if the sales agent was so stupid they forgot to tell the installers because EVEN A COMPLETE MORON COULD SEE THERE IS NO EXTERNAL EXHAUST VENT IN OUR KITCHEN. BUT DID THE INSTALLERS THAT APPLIANCELAND SENT NOTICE THAT? NO! DID THEY TAKE FIVE MINUTES WITH A SCREWDRIVER TO REVERSE THE FAN TO THE RECIRCULATE POSITION? NO! So, after six months of using it in our kitchen, we found out that our new $1000 microwave oven was operating with the fan installed backward. Not good. We would suggest you folks BUY YOUR MAJOR APPLIANCES SOMEWHERE BESIDE APPLIANCELAND because either their sales staff are stupid and incompetent and/or APPLIANCELAND doesn’t care about whether the people they hire to install the appliances they sell know what they are doing.

The only positive thing I have to say about this company is that the salesperson that I worked with was kind, helpful, and knowledgeable. Also, the customer service representative was very kind and followed up to make sure everything was fixed and working properly. The negatives:
1. The delivery system: For the past 30 years, their delivery system is that you are called on the day of delivery between 7-9 AM to find out a 2-4 hour time slot for delivery. This is extremely inconvenient for most because it means you have to take off a day of work because you won't know the delivery time until the day of. Also, the time is inconvenient for those that work the late shift as they likely have just gone to sleep around that time.
2. The people that deliver: They have between 40-60 deliveries PER DAY and therefore hastily install your appliance(s). There also seems to be a lack of training with the delivery men as once I had an appliance hooked up, the delivery men messed up with something for another appliance. In the past 5-8 weeks, I have had to schedule people to come out 5 different times to fix simple errors the previous men made. Most of them, if they need to move stuff around, will not return it to its original place, leaving the mess for me to fix.
I wanted to give it a 1 star rating but gave it an extra star for the people that work in the store, and for customer service. I will NOT be using them again, nor do I recommend it.