Aptive Pest Control - Alexandria レビュー 229

Aptive Pest Control - Alexandria からの回答

5時間前

Hi Melissa,

Thank you for sharing this great feedback! We’re happy to hear you’ve had consistent, professional service and that the arrival and completion notifications help keep everything convenient, especially when you’re not home.

At Aptive, we focus on making pest control simple, reliable, and transparent so you always know what’s been handled from start to finish. We truly appreciate you trusting us to take care of your home and for being part of the Aptive community!

-Jasmine, Aptive Care Team

Aptive Pest Control - Alexandria からの回答

6日前

Thank you for sharing your feedback, Donna. We understand how important clear communication and scheduling coordination are, especially when managing service for multiple properties.

A minimum of three treatment photos are expected to be taken during each service. If those photos are not sent directly by text message, they can also be viewed anytime through the customer portal at my.goaptive.com using the email address associated with your account.

We’re also able to coordinate service for both homes on the same day. While they may not always fall at the exact same time due to routing and availability, our team can manually help coordinate scheduling more closely when requested.

If you’re willing, please send your service addresses and any additional details to socialmedia@goaptive.com so we can ensure your concerns are handled with the care they deserve and help improve the scheduling experience moving forward!

-Alexis, Aptive Care Team

Aptive Pest Control - Alexandria からの回答

2026年5月7日

Hi Dave,

Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear everything went great and that our team came across as friendly and professional.

That’s exactly the kind of experience we aim to deliver every time, making sure your home is cared for with respect and everything is properly handled from start to finish. We appreciate your trust in Aptive, and we’re always here whenever you need us, we’ve got it handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Alexandria からの回答

2026年5月6日

Hi there,

We really appreciate you taking the time to share this. At Aptive, we know how important it is to feel informed and respected during every visit, so it’s great to hear the advance notice and the courteous, professional service made a positive impression on you. That kind of communication and respect is exactly what we aim for.

Thanks for choosing Aptive, we’ve got this handled and we’re glad to be taking care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Alexandria からの回答

2026年5月4日

We appreciate your feedback, Vanla! It's great to hear he was able to step in and help out, and that the service still met your expectations. It’s great to know he did a great job for you, even while covering another route. Thank you for trusting Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Alexandria からの回答

2026年5月5日

Hi Mike,

We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear our service professionals were able to provide helpful guidance on addressing the carpenter bee issue, empowering you with that information is an important part of the service experience for us.

We’re glad you felt supported and informed, and we’ll be sure to pass your feedback along to the team. At Aptive, our goal is to make sure you have the right tools, guidance, and confidence so everything is fully handled the right way, we’ve got this handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Alexandria からの回答

2026年4月22日

Hi there,

Thanks so much for sharing this, we really appreciate the detailed feedback and are glad to hear our Aptive team was attentive to your specific concerns and thorough in treating your property. It’s also great to know the communication around our follow-up and re-treatment process gave you peace of mind, that’s exactly what we aim for. At Aptive, we want every step of the experience to feel clearly communicated and fully handled, so you can feel confident your home is taken care of. We appreciate you choosing Aptive, and we’re always here to keep things handled for you whenever you need us.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年4月22日

Hi Susan,

Thanks so much for sharing this, we really appreciate the kind feedback and are glad to hear you’ve had such a great experience with Aptive, especially with Cody. It’s great to know he took the time to listen closely and address your needs right away, that’s exactly the level of responsiveness and care we aim for every visit. At Aptive, we’re focused on making sure everything is handled quickly, thoughtfully, and with your priorities front and center. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年4月15日

Thanks for sharing this, Kiml. We’re sorry to hear about what you’re seeing inside your home. That’s understandably concerning, and we're here to help.

We’d like the opportunity to take a closer look at your account and recent service so we can better understand what was completed and arrange the appropriate follow-up. Please email socialmedia@goaptive.com with your address and any additional details you can share. Our team will carefully review everything and work to address your concerns with the attention they deserve.

-Alexis

Aptive Pest Control - Alexandria からの回答

2026年4月8日

Thank you for taking the time to share this with us, Randy! We're so glad that Jason did a great job treating your home. We also appreciate your feedback regarding our rescheduling system. We're always looking for ways to improve, and your input is invaluable in helping us enhance our services. If there's anything else we can do for you, please don't hesitate to reach out. We really appreciate having you as a part of Aptive!

-Alexis

Aptive Pest Control - Alexandria からの回答

2026年3月12日

Hi Dolly,

Thank you for sharing your experience! We’re glad to hear that Derrick provided professional, thorough service and took the time to explain potential entry points and how to address them. At Aptive, we strive to empower our customers with both effective pest control and the knowledge to help protect their homes, and it’s wonderful to know Derrick delivered on that. We truly appreciate you choosing Aptive to help keep your home safe and comfortable.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年3月9日

Hi there,

Thank you for taking the time to share your feedback. We’re glad to hear that your experience with our customer service has been positive so far.

We completely understand that it’s still early in the season and that the effectiveness of pest control can be more noticeable once insects become active. At Aptive, our goal is to keep your home comfortable and protected throughout the year, and we’ll continue monitoring and adjusting treatments as needed to ensure the best results.

We appreciate you giving us the opportunity to serve your home, and we look forward to earning your upgraded rating this spring as we help keep mosquitoes and other pests under control. Thank you for being part of the Aptive family!

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年3月5日

Hi there,

Thank you for sharing your feedback! We’re thrilled to hear that our Aptive team consistently provides clear communication, thorough attention to detail, and helpful updates with photos after each visit. Keeping our customers informed and addressing concerns is always a top priority, and it’s wonderful to know our efforts are appreciated. We truly value you choosing Aptive to protect your home.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年3月4日

Hi Anthone,

We’re thrilled to hear that your Aptive service professionals consistently arrive on time, provide professional service, and take a genuine interest in addressing your pest control needs. Clear communication and keeping our customers informed before each treatment are key parts of the experience we strive to provide, and it’s great to know that came through during your visits. Thank you for trusting Aptive to protect your home, and we look forward to continuing to provide reliable, high-quality service.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年3月2日

Hi Janice,

Thank you for sharing your experience with us. I’m glad to hear that you’re happy with the product and the service itself, but I completely understand how frustrating it must have been to deal with missed appointments and poor communication. At Aptive, we aim to provide reliable scheduling and clear communication, and I’m truly sorry that this was not your experience.

We take feedback like yours very seriously, as it helps us improve our processes and ensure our customers are informed in situations like this. If you’re willing, please reach out to us directly at socialmedia@goaptive.com so we can review your account and make sure future appointments are properly scheduled and communicated. We’re committed to providing the quality service and peace of mind that Aptive is known for.

Thank you again for letting us know, and for giving us the opportunity to improve your experience.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年3月2日

Hi James,

Thank you for sharing your feedback. I’m glad to hear that you appreciate the advance notifications for service. I completely understand how frustrating it can be when the approximate time of service isn’t clear, and when there’s no communication when the visit is complete. At Aptive, we strive to provide clear and consistent communication throughout every step of the service process, and I’m sorry that we fell short in this instance.

Your feedback is valuable and helps us improve how we communicate with our customers, including arrival and completion notifications. If you have any questions or would like assistance with future service notifications, please feel free to reach out to us directly at socialmedia@goaptive.com. We truly appreciate your trust in Aptive and are committed to delivering professional, reliable service every time.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年2月27日

Hi Iman,

Thank you for sharing your feedback. I completely understand your frustration and how concerning it must feel to have recurring pest issues despite service visits. At Aptive, our goal is not just to treat the exterior of your home but to address the root of the problem and provide lasting solutions. It’s clear from your experience that we fell short of that standard, and I sincerely apologize for that.

We take feedback like yours seriously because it helps us improve both our training and our approach to ensure every service professional can deliver the thorough, effective care our customers expect. I’d like the opportunity to review your account and see if we can address the issues you’ve been experiencing.

Please reach out to us directly at socialmedia@goaptive.com so we can make this right and ensure your Aptive experience aligns with the level of service we aim to provide. Your satisfaction and peace of mind are important to us.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年2月25日

Hi there,

Thank you for sharing your feedback. I completely understand your frustration regarding the discount and the experience you’ve had with miscommunication. At Aptive, we take these concerns seriously and want every customer to feel valued and confident in the service we provide.

I apologize for any confusion caused by the previous promises and appreciate your recognition of our service professionals’ efforts, as they strive to be thorough, kind, and informative on every visit. While I understand your decision about renewing, I’d like the opportunity to review your account and see if we can make this right. If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can discuss possible solutions and address your concerns.

We truly appreciate the feedback, as it helps us improve, and we’re sorry for any frustration this situation has caused.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年2月16日

Hi Njeri,

Thank you for sharing your experience! We’re thrilled to hear that our service was professional and thorough, and we truly appreciate your recommendation. At Aptive, we take pride in providing reliable, high-quality pest protection while ensuring every home and yard we serve receives the care it deserves.

We’re grateful to have you as part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Alexandria からの回答

2026年2月16日

Hi Alex,

Thank you for sharing your experience! We’re glad to hear that you found our service detailed and customized to your needs. At Aptive, we take pride in providing personalized solutions that effectively protect every home and yard we serve.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable and thorough pest protection.

-Jasmine