Aptive Pest Control - Atlanta レビュー 176

Aptive Pest Control - Atlanta からの回答

4日前

Hi Dali,

Thank you for taking the time to leave a review! We're glad to hear you had a positive experience with both our service and our service professionals. Providing friendly, dependable care is something we take pride in.

When we say we've got this handled, it's because of dedicated service professionals who work hard to deliver the level of service our customers deserve. Thank you for choosing Aptive, we truly appreciate your support.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月22日

Hi there,

Thank you for sharing your experience! We’re really glad to hear Derrick delivered such a strong service at the end of your most recent visit, especially by being friendly, efficient, and taking the time to get every detail right.

We also appreciate your honest feedback about your earlier experiences. Consistency matters, and it’s great to know Derrick helped turn things around by providing the level of care and thoroughness we aim for at Aptive.

We truly value your continued trust, and we’ve got your pest concerns handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月15日

Hi Juan,

Thank you for taking the time to share this detailed feedback. We’re sorry to hear you haven’t seen the results you were expecting with ants and other outdoor pests. We understand how frustrating that can be when you’re trying to enjoy your yard.

We’re glad to hear you’ve had a positive experience with our customer service and team. We’d appreciate the opportunity to look into your account and make sure everything is being addressed properly. Please reach out to socialmedia@goaptive.com directly so we can review your service and get this handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月11日

Hi John,

Thank you for sharing your experience with Aptive. We’re thrilled to hear Elle provided such great service, from keeping you updated with arrival texts to delivering a polite and friendly interior treatment for your home.

We also appreciate you highlighting the quick turnaround when scheduling visits and your overall experience with our team. We’re glad to help keep things handled so you can count on reliable service and a smooth experience every time.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月12日

Hi Willie,

Thank you for sharing your feedback. We’re really glad to hear that everyone you’ve worked with has done their job well.

We truly appreciate your continued trust in Aptive and the opportunity to help keep your home protected. It means a lot to know your experience has been consistently positive.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月12日

Hi Amanda,

Thank you for sharing such thoughtful feedback. We’re really glad to hear you appreciate the updates from your service professional, including the photos, communication, and friendly service along the way.

It’s those small details that matter most to us, and we’re happy to know they’ve made your experience a positive one. We truly appreciate you choosing Aptive and taking the time to leave a review.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月12日

Hi Bobbie,

Thank you for taking the time to share this, and I’m truly sorry for the repeated scheduling issues, missed appointments, and the frustration this has caused. I can understand how upsetting it must be to deal with cancellations and reschedules while also trying to manage an active ant problem.

I’m also very sorry for the confusion around the visit, communication gaps, and billing concerns. That’s not the level of reliability or clarity we want for our customers, and I understand why you’re frustrated.

We’d really like the opportunity to look into your account and make this right. Please reach out to socialmedia@goaptive.com directly so we can review what happened and work toward a resolution.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月8日

Hi there,

Thank you for taking the time to share your feedback and for being a continued customer of Aptive. I’m glad you appreciated the communication about arrival times and service updates, but I’m sorry to hear that the ant beds were not addressed as requested and that you’re still noticing spider and bug activity.

That is not the level of thoroughness we aim to provide, especially after servicing your home over time. Please reach out to socialmedia@goaptive.com so we can review this visit and ensure those areas are properly handled. At Aptive, we’ve got this handled, and we want to make sure your home receives the care and attention it deserves moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月1日

Hi there,

We really appreciate you taking a moment to share this. It’s great to hear the service was thorough both inside and outside, and that your Aptive professional was courteous and took the time needed to do the job right. That level of care and attention is exactly what we aim for.

At Aptive, we focus on making sure every visit is completed with consistency and respect for your home. Thanks for choosing Aptive, we’re glad to know you feel like we’ve got this handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月29日

Thanks for sharing this with us, Ellen and Daniel! We’re so glad our team has been respectful, patient, and attentive to the needs of your home. Taking the time to document areas of concern with photos and keep you informed throughout the service is an important part of the experience we strive to provide, and we’re grateful you’ve chosen Aptive to help with your pest concerns!

-Alexis, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月28日

Hi Barry,

Thank you for sharing this and for choosing Aptive. We’re glad to hear you had a very professional experience with our team.

That’s exactly what we aim for at Aptive, making sure everything is handled with care and professionalism from start to finish. We appreciate your support!

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年6月1日

We're beyond thrilled to hear that our team did such a great job treating your home! Our number one goal is to provide the best service possible and ensure all of your concerns are handled with the care you deserve, and feedback like this really lets us know we're on the right track. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月21日

Hi Jaron,

We really appreciate you taking a moment to share this, and it means a lot to hear you consistently receive great service. That kind of ongoing trust is exactly what we strive for at Aptive, making sure every visit feels dependable and easy from start to finish.

We’re glad to have you with us, and we’ll keep showing up ready to make sure everything is handled with care, just like it should be every time.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月20日

Hi JJ,

Thank you for being part of the Aptive family and sharing your feedback! We’re so glad to hear your mosquito concerns have improved and that your service professional is being careful around your edible plants and garden. That kind of thoughtful, detail-oriented service is exactly what we aim for. At Aptive, we’re here to make sure your home protection is fully handled with care so you can enjoy your yard with confidence and peace of mind. We truly appreciate you choosing Aptive!

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月20日

Hi Kevin,

Thank you for taking the time to share this detailed feedback, and I’m sorry for the frustration you’ve experienced with service consistency, scheduling, and the treatment results in your home. That’s not the experience we want for you with Aptive, especially regarding communication and concerns about staining.

We’re glad to hear you’ve had good interactions with our service professionals, but we definitely want to take a closer look at the issues you mentioned so everything can be properly handled. Please reach out to socialmedia@goaptive.com so we can review your account and work toward a resolution.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月19日

Hi Lisa,

Thank you so much for taking the time to share this thoughtful feedback. We’re really glad to hear you’ve had a great experience with Aptive and that our service professionals have been respectful, friendly, and communicative during your visits. The pre-arrival text and taking time to ask about any new or specific concerns are both important parts of making sure your service is tailored to your home.

We truly appreciate your recommendation and the trust you’ve placed in us to care for your home. At Aptive, we’ve got this handled, and we look forward to continuing to deliver service that feels reliable, attentive, and easy to work with.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月11日

Hi Lynne,

We really appreciate you taking the time to share this, and it’s great to hear Alec made such a strong impression by remembering your home, your preferences, and delivering a professional, friendly experience. We’ll be sure to pass your kind words along to him.

We also hear your feedback about the website experience and the frustration you ran into while trying to reschedule. That’s not the seamless process we want for our customers, and we understand how important it is to have clear, reliable options when managing your service. We’re glad our Customer Service team was able to step in and help, but we recognize the digital experience should be just as smooth.

At Aptive, we believe your service should feel simple and stress-free from start to finish, and that means making sure everything is handled properly across every touchpoint. Your feedback helps us improve, and we appreciate you bringing it to our attention and for choosing Aptive!

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月8日

Hi Patricia,

Thank you for taking the time to share this feedback. I’m glad to hear your Aptive service professional has been diligent and accommodating, and that you’ve found our team responsive and easy to work with when it comes to scheduling. We know how important it is for things to feel flexible and dependable, especially when life gets busy and plans need to shift. At Aptive, we focus on making the process smooth on your end because when it comes to your home and pest protection, we’ve got it handled. We truly appreciate you being part of the Aptive neighborhood.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月8日

Hi there,

Thank you for sharing this feedback. I’m really glad to hear your Aptive service professional was polite, attentive to your concerns, and thoughtful in taking care of your home, including using foot coverings while inside. That level of respect and care is exactly what we aim for during every visit.

At Aptive, I focus on making sure each service is both thorough and considerate, because when you feel confident in the process and the results, it feels like everything is handled the right way. We truly appreciate you being part of the Aptive neighborhood and trusting us with your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Atlanta からの回答

2026年5月8日

Hi Michael,

Thank you for sharing this feedback. I’m really glad to hear your Aptive service professional provided excellent follow-up during your service visit. That kind of attention and consistency makes a big difference in the overall experience.

At Aptive, I focus on making sure nothing gets overlooked and that you always feel supported after each visit, because when follow-up is done right, it feels like everything is fully handled without you having to chase it down. We truly appreciate you being part of the Aptive neighborhood.

-Jasmine, Aptive Care Team