Aptive Pest Control - Fort Worth レビュー 175

Aptive Pest Control - Fort Worth からの回答

2026年6月22日

Hi there,

Thank you for taking the time to share this detailed feedback. I’m very sorry to hear about the experience you and your sister had, especially while you were in the hospital recovering from surgery. That context makes this situation especially concerning, and the interaction you described is not the level of professionalism we expect from our service professionals.

We understand your frustration around communication, the service window, and how concerns on the property were handled. While our service professionals do need to follow certain safety and treatment guidelines, they should always do so in a respectful and customer-focused way.

We’d appreciate the opportunity to review this visit and your account so we can address it properly. If you’re open to it, please reach out to socialmedia@goaptive.com directly so we can look into this further.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年6月5日

Hi Scott,

We really appreciate you taking the time to share this. It’s good to hear your service professional listened to your needs and followed through on the requested items, though I’m sorry to hear about the missed wasp trap replacement and the ongoing concern with ants.

At Aptive, we want every detail to feel fully handled, so nothing gets overlooked during your service. We’d appreciate the chance to look into this and make sure your next visit better addresses those specific concerns. If you can, please reach out to socialmedia@goaptive.com so we can get this properly handled and make the necessary adjustments for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年6月4日

Hi Abbey,

We’re sorry to hear about the frustration you’ve experienced, and we appreciate you taking the time to share this feedback after being with Aptive for several years. Consistency in service and clear, accurate appointment communication are important, and we understand how disappointing it is when that hasn’t been your experience.

We’d like the opportunity to review what’s been happening with your account and make sure it’s properly handled. Please reach out to socialmedia@goaptive.com with your account details so our Aptive team can look into your scheduling concerns, service continuity, and overall experience to help address this directly.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年6月3日

Hi Larry,

Thank you for taking the time to share such detailed feedback. We’re glad to hear Marcus provided outstanding service, took the time to review your concerns, and ensured everything was completed thoroughly during your visit.

At Aptive, our goal is to make sure your service is fully handled with clear communication and reliable follow-through, so I’m also sorry for the confusion around your scheduled treatment and lack of notification. We understand how important that visibility is and appreciate you bringing it to our attention.

We’re grateful for your feedback and the opportunity to improve. It’s great to hear Marcus made a positive impact, and we’re committed to making sure your future experiences feel just as handled from start to finish.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年6月2日

Hi Nancy,

Thank you for taking the time to share this feedback. We’re very sorry to hear about your frustration with service timing, communication, and concerns regarding treatment instructions and product transparency. What you’ve described is not the experience we want for any Aptive customer.

At Aptive, we aim for every visit to be clearly communicated, respectful of your preferences, and fully handled with care and accuracy. It’s clear we fell short here, especially around following specific instructions and ensuring you feel informed and confident in the service being provided. We’d like the opportunity to review your account in detail and address these concerns directly with you. Please reach out to socialmedia@goaptive.com we can take a closer look and work to get this properly handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年6月1日

We're so glad our team did such a great job treating your home this time around, Romaldo Reyna! Your satisfaction means the world to us, and it's wonderful to know that service has been going well for you. It's always a pleasure to treat your home, and we really appreciate your trust in Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年6月2日

It's great to hear that you're satisfied with the treatment provided, Paul Curtis! Our goal is to provide the best service possible every time we're at your home, and knowing your needs are being handled with the high level of care you deserve means a lot to us. Thanks for being the best part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月29日

Hi Ken,

We really appreciate you taking the time to share this. At Aptive, it means a lot to hear that every service professional who has visited your home has been kind, knowledgeable, and attentive to your requests, and that your experience has stayed consistently positive.

That’s exactly what we strive for, making sure every visit is straightforward, respectful, and handled the way you expect. Thank you for choosing Aptive and for the recommendation to your family and friends, we’re glad to have you with us and we’ve got it handled moving forward as well.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月29日

Hi Frank,

We really appreciate you taking the time to share this. At Aptive, it’s great to hear your service professional followed directions and did a job well done.

That kind of feedback means a lot, and it reflects exactly what we aim for, making sure everything is handled carefully and completed the right way for your home. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月27日

Hi David,

Thanks for taking the time to share this, we really appreciate it. It’s great to hear James clearly explained the treatment he was applying and the reasoning behind it, that kind of communication helps build real confidence in the service.

We’re glad that level of transparency stood out during your visit. Thanks for choosing Aptive, we’ve got this handled and look forward to continuing to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月22日

Hi Susan,

We really appreciate you taking the time to share this. It is great to hear that you experienced strong communication and found Aptive to be a trustworthy company, because those are two things we take a lot of pride in. Clear, honest communication is key to making sure you always feel confident in the service you are receiving. We have got this handled, and we are grateful for the opportunity to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月20日

Thank you so much for taking the time to share your positive experience with Aptive Environmental, AK! We are thrilled to hear that our service met your expectations and that you found it both awesome and professional. We pride ourselves on ensuring that every challenge is handled with the utmost care and expertise. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering top-notch service. Should you need any further assistance in the future, rest assured, we've got this handled!

-Alexis, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月19日

Hi Mike,

Thank you for sharing this! We’re really glad to hear you experienced great, thorough service. At Aptive, we put a lot of focus on making sure every visit is done with care and attention to detail so nothing gets overlooked when it comes to protecting your home.

We appreciate you choosing Aptive and trusting us with your pest control needs. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with service you can feel confident in.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月18日

Hi Shonda,

Thank you for choosing Aptive and sharing your feedback! We’re so glad to hear our team consistently listens to your needs and responds quickly when something comes up. That kind of attentiveness and follow-through is exactly what we strive for every visit.

At Aptive, we want you to feel confident knowing your home is cared for and everything is handled quickly and with care from start to finish, because that’s what we’ve got this handled is all about.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月11日

Hi Monique,

We really appreciate you taking the time to share this! It’s great to hear William got right to work, took the time to explain things clearly, and was both knowledgeable and professional during your visit.

At Aptive, we aim to make sure every service is handled with care, clear communication, and helpful guidance so you feel confident about what’s going on in and around your home. We’re glad William was able to provide that support, and we appreciate you choosing Aptive!

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月7日

Hi Laurie,

Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear James made your visit such a great one and helped you feel confident adding mosquito control to your service.

It’s great to know he took the time to walk you through everything clearly and make the process easy. That kind of support is exactly what we aim for, making sure everything is handled smoothly and you feel good about your service choices. We’ll be sure to pass your kudos along to James. We appreciate your trust in Aptive, we’ve got it handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年5月6日

Hi Mike,

We really appreciate you sharing this. Hearing that Patrick did a great job is exactly the kind of feedback that makes our day at Aptive. We’ll be sure to pass this along to him, he’ll be glad to know his work stood out. Our goal is always to make things simple and stress free for you, because when we say we’ve got this handled, we mean you can count on us to take care of the details with care and consistency every time.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Worth からの回答

2026年4月27日

Hi there,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear that Jeancy continues to make such a strong impression and that you’re always glad to see him. We’ll be sure to pass along your kind words to him.

At Aptive, we take pride in having seasoned service professionals who make every visit feel reliable and well taken care of, so it’s great to know your experience has been consistently positive. Thank you for choosing Aptive, we’ve got this handled for you.

-Jasmine

Aptive Pest Control - Fort Worth からの回答

2026年4月27日

Hi George,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear that Quentin was professional and took the time to clearly explain the termite plan and next steps. That kind of communication really helps build confidence in the process.

At Aptive, we aim to make sure every visit is handled with clarity, care, and expertise so you always know what’s being done and why. We’re glad Quentin delivered that experience for you, and we appreciate you choosing Aptive, we’ve got this handled for you.

-Jasmine

Aptive Pest Control - Fort Worth からの回答

2026年4月24日

This is wonderful to hear, Kristi! We're so glad our team has made such a positive impact and that our treatments have been beneficial for you. Your satisfaction is our top priority, and we appreciate your trust in Aptive to handle your pest control needs!

-Alexis