Aptive Pest Control - Milwaukee レビュー 192

Aptive Pest Control - Milwaukee からの回答

2026年4月13日

Hi Kirk & Samantha,

Thanks for taking the time to share this, and I’m really sorry for the frustration around the billing and refund delay. I completely understand how important it is to have charges match what was quoted and to receive any promised refund promptly.

At Aptive, we aim for everything on the account side to be clear and accurate, and when a correction is made, it should absolutely be followed through without delay. That’s not the experience we want for you.

We’d like to get this handled for you as quickly as possible. Please reach out to us at socialmedia@goaptive.com so we can review your refund status, confirm the details, and make sure this is resolved right away.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年4月13日

Hi Nikki,

Thanks for taking the time to share this, and I’m really sorry to hear about what happened with your recent service. Having a visit completed at the wrong location is a serious mix-up, especially given your otherwise positive history with Aptive, and I completely understand your frustration.

At Aptive, we expect every service to be completed accurately and at the correct home, so this is not the standard we aim for. I’m glad you’ve already reached out to our office regarding a refund, and we’d like to make sure this is fully reviewed and taken care of properly.

Please know we’re actively working to get this handled and corrected for you, and we appreciate you bringing it to our attention so we can make it right.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年4月14日

Hi Greg,

Thank you for sharing this thoughtful feedback! We’re really glad to hear Ryan took the time to clearly explain the service and answer all your questions.

At Aptive, we believe transparency and communication are just as important as the work itself, so it’s great to know you felt informed and comfortable throughout the visit. We’re happy to have everything handled in a way that gave you confidence in the service. We truly appreciate you trusting us with your home!

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年4月14日

We really appreciate you taking the time to share this, Shannon! It’s great to hear that our service professional was prompt and friendly during your visit and provided a positive overall experience. Consistent, courteous service is something we truly value. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!

-Alexis

Aptive Pest Control - Milwaukee からの回答

2026年4月2日

Hi Judy,

Thank you for sharing your experience and for being part of the Aptive community! We’re glad to hear your service professional kept you updated while you were away and made communication easy through text. That kind of follow up helps ensure everything is handled smoothly, even when you’re not home.

It’s also great to hear he made such a positive impression on your neighbor as well. Thank you for choosing Aptive and trusting us to help keep things handled around your home!

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月25日

Thank you for taking the time to share your feedback with us, Larry. We sincerely apologize for any inconvenience you've experienced with our service. We understand how important it is to have consistency and clear communication regarding our visits and arrival times. Your comments are invaluable in helping us improve our scheduling process and ensure a more seamless experience for our customers.

We appreciate your patience and hope to provide a more satisfactory service in the future. If there's anything specific you'd like to discuss, please feel free to reach out to us directly at socialmedia@goaptive.com, including your service address. We'd be happy to help in any way we can!

-Alexis

Aptive Pest Control - Milwaukee からの回答

2026年3月23日

Hi there,

Thank you for sharing your experience! We’re glad to hear that your Aptive service professional was polite, informative, and took the time to show you exactly what was happening with the pictures.

Clear communication and thorough service are how we make sure everything is handled the right way. We truly appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月23日

Hi John,

Thank you for taking the time to share your experience! We’re glad to hear that our Aptive team provided attentive, personalized service without any unnecessary upselling.

Providing thoughtful, detail-oriented care is how we make sure everything is handled the right way. We truly appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月16日

Hi there,

Thank you for sharing your feedback! We’re thrilled to hear that your interactions with our service team have been positive and that you find them personable and thorough. At Aptive, we take pride in providing not only effective pest control but also a friendly and professional experience for every customer.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月16日

Hi Susan,

Thank you for sharing your feedback! We’re thrilled to hear that Joseph did an outstanding job and provided personable, professional service while thoroughly treating your home. At Aptive, we take pride in having service professionals who combine effective pest control with clear communication, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月10日

Hi Heather,

Thank you for sharing your feedback! We’re glad to hear that your experience with Aptive has been easy and convenient. At Aptive, we strive to provide professional, reliable, and hassle-free pest control, and it’s wonderful to know our efforts have made a difference for you. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月6日

Hi James,

Thank you for taking the time to share such detailed feedback. It’s clear this experience has been frustrating, and that’s not the kind of experience we want anyone to have with Aptive.

We understand how concerning it can be when service frequency and pricing feel different from what you originally expected. Scheduling and treatment plans should always be clearly communicated, and you should feel confident about what services are being performed and why. Hearing that you’ve received different answers from different service professionals, and that consistency has been lacking, is something we take seriously.

It’s also disappointing to hear that you continued experiencing issues with mice and had difficulty getting the yard treated when you felt it was needed. At Aptive, our goal is to provide reliable, thorough pest management that addresses the concerns around your home, and your feedback shows that your experience hasn’t reflected that. While some pests, including seasonal invaders like Asian beetles and stink bugs, can still appear occasionally, we want customers to feel that their concerns are being addressed with clear communication and follow-through.

We do appreciate you mentioning that you’ve noticed fewer bugs inside your home, though we recognize that doesn’t outweigh the other frustrations you described. Your comments about service expectations, service professional familiarity with past treatments, and communication between visits are all valuable and help us identify where improvements are needed.

We’d truly appreciate the opportunity to review your account, including the service schedule, treatment notes, and the concerns you raised about mice and exterior pest activity. If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can take a closer look and see what options may be available moving forward. Thank you for sharing your experience and for giving Aptive the chance to address these concerns.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月5日

Hi Frank,

Thank you for sharing your feedback! We’re thrilled to hear that our Aptive service professional provided great service, listened to your observations, and delivered a pleasant, personable experience. Representing Aptive with professionalism and care is always our goal, and it’s wonderful to know our team made a positive impression. We truly appreciate you choosing Aptive to protect your home.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月4日

Hi Allen,

We’re so glad to hear about your experience with Matthew. It’s great to know he communicated clearly, shared detailed updates, and completed the service professionally and respectfully. At Aptive, we pride ourselves on providing thorough service while keeping our customers informed, and it’s wonderful that Matthew’s approach reflected that. Thank you for trusting Aptive to protect your home, and we look forward to continuing to provide reliable, high-quality service.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月2日

Hi Lynn,

Thank you for taking the time to share your experience. I’m glad to hear that you were pleased with the service provided by our service professionals. At Aptive, we strive to deliver professional, effective, and thorough service at every visit.

I completely understand your frustration with the one-year contract and the confusion regarding service at your second residence. We aim to provide clear information upfront, and I’m sorry for any misunderstanding about coverage in Princeton, WI. Your feedback is important and helps us improve how we communicate service options and coverage areas to our customers.

If you’d like, please reach out to us directly at socialmedia@goaptive.com so we can review your account and ensure your service plan aligns with your needs. We appreciate your trust in Aptive and the opportunity to make your experience better.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年3月2日

Hi Rich,

Thank you for sharing your experience with us. I completely understand how frustrating it must be to request quarterly service and continue receiving visits more frequently than expected. At Aptive, we strive to provide service that fits our customers’ needs, and I’m truly sorry that our communication fell short and this has happened more than once.

We take feedback like yours seriously and want to make this right. If you’re willing, please reach out to us directly at socialmedia@goaptive.com so we can review your account, ensure your service schedule is properly updated to quarterly, and prevent this from happening in the future. Your feedback helps us improve, and we’re committed to delivering the reliable and customized service that Aptive is known for.

Thank you again for letting us know, and for giving us the opportunity to make this right.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年2月27日

Hi Judie,

Thank you for sharing your experience with Aptive. We’re glad to hear our team is friendly, knowledgeable about your yard, and proactive in keeping you informed. Providing attentive, thorough service and going the extra mile is always our goal, and we appreciate having you as part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年2月26日

Hi Janet,

Thank you for sharing your experience! We’re thrilled to hear that your Aptive service professional communicated clearly, conducted thorough work, and kept you informed every step of the way.

At Aptive, we aim to provide service that’s both effective and attentive, making sure your home’s needs are addressed while keeping you in the loop. We truly appreciate you choosing Aptive and being part of our community, it means a lot to our team.

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年2月23日

Hi Rich,

Thank you for sharing your experience! We’re glad to hear that our team’s thorough explanations and transparency about treatments are making a difference for you. At Aptive Environmental, we believe it’s important for our customers to understand the work we’re doing and how it protects their home.

It’s also great to know that our commitment to addressing any issues between regular services is appreciated. Providing responsive, reliable support is a core part of how we care for our customers and their homes.

We truly appreciate you choosing Aptive and trusting us to keep your home protected!

-Jasmine

Aptive Pest Control - Milwaukee からの回答

2026年2月23日

Hi Marilyn,

Thank you for sharing your experience! We’re thrilled to hear that our service professional provided excellent service, clear communication, and thorough follow-up with photos of the treatments completed. At Aptive Environmental, we strive to keep our customers informed and confident in the work being done to protect their homes.

It’s wonderful to know that our team’s promptness and attention to detail made a positive impression. Feedback like yours motivates us to continue delivering professional, reliable service at every visit. We truly appreciate you choosing Aptive!

-Jasmine