Aptive Pest Control - Orlando レビュー 169

Aptive Pest Control - Orlando からの回答

2026年1月7日

Hi Charles,

Thank you for taking the time to share your experience. We understand how frustrating it is to continue seeing carpenter ants inside your home, even after having exterior treatments in place. We appreciate you recognizing the effort to return and apply additional product when concerns come up, because your peace of mind matters to us.

We’re especially glad to hear your service professionals have been friendly and great to work with. That kind of care and professionalism is something we truly value at Aptive, and we’ll be sure to pass along the kind words. If you continue to notice activity, please don’t hesitate to reach out so we can keep adjusting the approach and do our best to get things under control.

Thank you for being a part of the Aptive community and for sharing your feedback.

-Jasmine

Aptive Pest Control - Orlando からの回答

2026年1月6日

Hi Malberto,

Thank you for taking the time to share your experience. We appreciate you bringing this to our attention, and I can understand how frustrating this situation has been, especially after setting clear expectations around fire ant control and cancellation options.

What you described does not reflect the level of communication or follow-through we strive for at Aptive. Being told one thing during enrollment and then experiencing something different, both with service results and the cancellation process, is understandably disappointing. Fire ant control can be challenging and often requires adjustments over time, but it’s clear you did not feel supported or heard as you raised concerns and requested changes.

We’re also concerned by what you shared regarding the mixed messaging about service professionals, follow-up communication, and the cancellation process. That’s not the experience we want for anyone who chooses Aptive, and we’d like the opportunity to review this further to understand what happened and see how we can make this right.

If you’re open to it, please reach out to us directly at socialmedia@goaptive.com and take a closer look at your account and the communication you received. Our goal is always to be fair, transparent, and responsive, and your feedback is important in helping us improve.

Thank you again for sharing your experience.

-Jasmine

Aptive Pest Control - Orlando からの回答

2026年1月5日

Hi Chen,

Thank you for sharing your experience! We’re thrilled to hear that our team’s polite, problem-solving approach has made a difference for you. At Aptive, we take pride in providing attentive, effective service and ensuring every customer feels heard and supported when it comes to protecting their home from pests.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home safe and comfortable.

-Jasmine

Aptive Pest Control - Orlando からの回答

2026年1月5日

Hi Kristina,

Thank you for sharing your experience! We’re glad to hear that our team provided clear communication, shared photos, and explained the treatment in detail. At Aptive, transparency and professionalism are key to ensuring our customers feel informed and confident about the service we provide.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年12月29日

Hi John,

Thank you for taking the time to share your experience and for being part of the Aptive community. We’re thrilled to hear that our service professional provided clear explanations, shared detailed photos, and consistently delivered professional service.

At Aptive, we strive to provide thorough, attentive, and reliable service at every visit, and it’s wonderful to know our efforts are making a difference. We truly appreciate your trust and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年12月24日

Hi Deborah and Sandra,

Thank you for taking the time to share this feedback. We understand why that felt disappointing, especially if past visits included photos and more detailed communication. That extra visibility can make a big difference in feeling confident about the service.

At Aptive, we want every visit to feel thorough and consistent, and we appreciate you calling this out so we can review the experience and coach our service professional accordingly. If you’d like, we can also send someone back out to make sure everything is taken care of the way you expect, just reach out to us at socialmedia@goaptive.com and we’ll be happy to get that scheduled.

Thank you for being part of the Aptive neighborhood and for giving us the opportunity to continue improving your experience.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年12月19日

Hi Adrian,

Thank you for taking the time to share this. We’re glad to hear that Brian delivered such attentive and thorough service, and that his communication about timing and arrival made the experience smoother for you. Being responsive and respectful of our customers’ time is something we truly value at Aptive.

We appreciate you choosing Aptive and trusting us with your home. I’ll be sure to pass your kind feedback along to Brian, it means a great deal to our team.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年12月15日

Hi Evelyn,

Thank you for sharing your feedback! We’re thrilled to hear that you’ve had an excellent experience with our service. At Aptive, we take pride in providing reliable, thorough, and professional pest control to every home we visit.

We truly appreciate you being a part of the Aptive community and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年12月8日

Hi Carlton,

Thank you for sharing your feedback! I’m so glad to hear that our service professionals have been professional and that your home has remained protected. Providing reliable and effective service is what we strive for at Aptive, and it’s wonderful to know it’s making a difference for you.

We truly appreciate having you as part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年12月8日

Hi Dan,

We’re so glad to hear about your experience! At Aptive, being polite, flexible, and detail-oriented is at the heart of the service we provide, so it’s wonderful to know our service professional took extra care with your home and provided helpful insights to prevent future issues. Feedback like yours inspires our team to continue delivering thoughtful, reliable, and attentive service.

Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年12月4日

Hi Rob,

Thank you for sharing your feedback! We’re thrilled to hear that our service was prompt, efficient, and thorough, and that our communication met your expectations. At Aptive, we take pride in providing detailed, reliable service to keep your home protected.

We truly appreciate you being part of the Aptive family and look forward to continuing to deliver the high-quality care you’ve come to expect from us.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年12月1日

Hi Frank,

Thank you so much for your kind words! We’re thrilled to hear that our team has been professional, dependable, and communicated well throughout your service. At Aptive, we strive to provide reliable and thorough pest control, and it’s great to know our efforts are making a difference.

We appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年11月28日

Hi Ismael,

Thank you so much for sharing your experience and for being a valued part of the Aptive neighborhood! We’re glad to hear that our team generally keeps appointments convenient and provides clear communication so you know what to expect.

We also appreciate your feedback regarding interior treatments and variations between service professionals. It’s great to hear that most of the time our service professionals go above and beyond, and we’ll continue working to make every visit as thorough and valuable as possible. Thank you again for choosing Aptive, we’re always here to protect your home and provide the best service possible!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年11月24日

Hi Janet,

We’re so glad to hear that our communication has made a positive impact for you! At Aptive, we strive to keep every customer well-informed and confident in the work we do to protect their homes. Your appreciation means a lot to our team, and we truly value having you as part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年11月24日

Hi Kimberly,

We’re glad to hear that our team was pleasant to work with and addressed your concerns. At Aptive, we take pride in providing service that’s attentive, thorough, and tailored to each home, ensuring our customers feel confident in their protection. Thank you for trusting Aptive and for being a valued part of our neighborhood!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年11月13日

Hi Nancy,

Thank you for sharing your experience! We’re thrilled to hear that our service professional was punctual, knowledgeable, and provided helpful suggestions to keep your home protected. At Aptive, we take pride in having service professionals who are friendly, informative, and committed to delivering top-notch service. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年11月12日

Hi Terry,

Thank you for taking the time to share your experience! We’re thrilled to hear that our service professional was helpful, thorough, and attentive to your questions. At Aptive, we pride ourselves on delivering detailed treatments and effective solutions tailored to each home, and it’s wonderful to know our efforts have made such a noticeable difference with pests on your property. We truly appreciate you being part of the Aptive neighborhood and trusting us to protect your home.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年11月6日

Hi Daniel,

Thank you for sharing your experience! We’re thrilled to hear that our team provides timely communication and that our service professional clearly explains the work being done. It’s wonderful to know that the recaps and photos give you confidence in the service performed around your home.

At Aptive, we take pride in ensuring every customer feels informed, valued, and confident in the work we provide. We truly appreciate you being part of the Aptive community and for recognizing the dedication of our team.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年11月5日

Hi there,

Thank you for sharing your feedback! We’re glad to hear that our service professional was knowledgeable and addressed the problem areas effectively. At Aptive, we take pride in providing thorough, reliable service, and it’s great to know our team met your expectations. We truly appreciate you being part of the Aptive neighborhood and for taking the time to recognize our efforts.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年10月31日

Hi there,

We’re glad to hear your service was on time, quick, and effective! At Aptive, we strive to provide service that is efficient while still giving every home the care and attention it deserves.

Thank you for trusting Aptive to keep your home comfortable and protected. We truly appreciate having you as part of the Aptive neighborhood and look forward to serving you again.

-Jasmine