Aptive Pest Control - Orlando レビュー 169

Aptive Pest Control - Orlando からの回答

2025年7月14日

Hi Bob,

Thank you for sharing your experience. We’re sorry to hear the ant problem inside your home persists despite treatment. Our service professionals often use gel treatments outside because they can be more effective long-term for ant control, but we want to ensure your concerns are fully addressed. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your case and work with you to find the best solution. We appreciate your feedback and the opportunity to improve your experience with Aptive.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年7月7日

Hi Carol,

Thank you for sharing such kind feedback! We’re proud that our Aptive service professionals consistently deliver knowledgeable, friendly, and efficient care. Showing up on time and truly listening to your concerns are key parts of how we aim to serve every customer with respect and thoroughness. It means a lot to hear that these efforts make a difference in your experience. We’re grateful to have you in the Aptive family and look forward to continuing to protect your home with the same level of dedication.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月27日

Hi Lura,

Thank you so much for the kind words! We’re thrilled to hear that our service professionals have been timely, courteous, and thorough with your treatments. That level of care and consistency is exactly what we aim to deliver with every visit.

We’re grateful to have you as part of the Aptive neighborhood and appreciate your trust in us to help protect your home!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月26日

Hi James,

Thank you so much for the thoughtful review! We're thrilled to hear that our team has been knowledgeable and thorough in answering all your questions—but especially grateful for your kind words about Bethany. She truly embodies the values we strive for at Aptive, and we’re lucky to have her representing our team.

It means the world to know that you felt confident and well-informed throughout your experience. Thank you for being part of the Aptive neighborhood—we're excited to continue protecting your home with care and expertise!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月23日

Hi there,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience has been so frustrating and far from what we aim to deliver at Aptive. It’s concerning to hear that you've felt the need to supervise our team during multiple visits and that we’ve shown up unprepared to service the interior of your home properly.

This isn’t the standard of care or professionalism we expect from our service professionals, and we appreciate you bringing this to our attention. We’d like to take a closer look into what happened and work with you to make this right, whether that means addressing missed services or ensuring the team is properly equipped moving forward.

Please feel free to reach out to us directly at socialmedia@goaptive.com with your service address so we can follow up directly. We value your trust and your time, and we want to make sure your concerns are fully addressed.

Thank you again for the feedback—it’s how we grow and improve.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月18日

Hi there,

We truly appreciate your feedback! At Aptive, we aim to deliver efficient, high-quality service with every visit, and we're so glad to hear that’s been your experience. It’s great to know our team is making things quick and easy while still delivering the protection you count on. Thanks for choosing Aptive—we're grateful to have you with us!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月18日

Hi Magaly,

Thank you for sharing your experience! At Aptive, we believe listening closely to our customers’ comments and concerns is key to delivering the best service possible. We’re glad to hear our representative was attentive and responsive to your needs. Your feedback helps us continue improving — we appreciate you choosing Aptive!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月16日

Hi Jackie,

Thank you for taking the time to share your experience — we really appreciate your input, and we’re sorry you feel unsure whether your service was completed. At Aptive, we want you to feel fully informed and at ease after each visit, and we completely understand how a physical notification can aid in that peace of mind. We’re currently looking into our processes to make sure we’re delivering that extra step of communication, and we’ll share your feedback with our team to help make improvements. Please feel free to reach out directly at socialmedia@goaptive.com if you’d like to go over the details of your service — we’re here to make sure you feel comfortable and well cared for by Aptive.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月24日

Hi Mayra,

Thank you for sharing your experience! We’re so glad our team was able to accommodate your schedule and provide the service at a time that worked for you. At Aptive, we understand how important flexibility and communication are, especially during busy times. We truly appreciate you being part of the Aptive family and look forward to continuing to deliver dependable, customer-focused care.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月17日

Hi Megan,

We’re glad to hear our service professionals have been both polite and informative during your visits! At Aptive, we believe that respectful communication and clear information are key to providing the best service experience. Thanks for being part of the Aptive family — we look forward to continuing to support your pest control needs!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月16日

Hi Donna,

Thank you for taking the time to share your experience with Aptive. We’re sorry to hear that live roaches were still present the day after treatment and that you didn’t receive the flying insect plug-ins as requested. That’s definitely not the level of service we strive to provide.

We want to make this right by addressing both the ongoing pest concern and ensuring you receive the products you were promised. Please reach out to us directly at socialmedia@goaptive.com or let us know the best way to connect so we can promptly schedule a follow-up treatment and get those plug-ins sent your way.

At Aptive, your satisfaction and comfort are our top priorities, and we appreciate the opportunity to improve your experience. We look forward to restoring your confidence in our service.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月16日

Hi Robert,

Thank you for sharing your experience with us. We’re truly sorry to hear that your snail issue hasn’t improved after more than a year—that’s definitely not the outcome we want for any of our Aptive customers. We understand how frustrating this must be, especially when you’ve trusted us to handle it.

We’d really appreciate the opportunity to address this directly and find a solution that works for you. If you’re open to it, please reach out to our team at socialmedia@goaptive.com so we can review your account and customize a plan to better tackle the infestation.

Your satisfaction means a lot to us, and we hope to make things right before you decide to cancel. Thanks again for your feedback—it helps us improve every day.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月16日

Hi Mary,

Thank you for taking the time to share your experience — we’re truly sorry that we fell short of your expectations.

At Aptive, we aim to provide a complete, careful, and convenient service for all our customers, and we’re disappointed to hear that we missed the mark during your recent visit. We appreciate your honesty, as it helps us identify where we can improve.

It’s especially frustrating when you’re expecting a thorough treatment and feel that it’s incomplete — that’s not the standard we hold ourselves to, and we want to make this right. Please reach out directly to us at socialmedia@goaptive.com, and we’d be delighted to schedule a follow-up service to address any missed areas, clean away cobwebs, and make sure you’re fully satisfied with your service.

Thank you for choosing Aptive — we’re looking forward to turning your experience around.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月24日

Hi Christina,

Thank you for sharing your experience! We’re so glad to hear that our team has been responsive, respectful, and consistently getting the job done right. At Aptive, we’re committed to making sure your home stays protected year-round—and we’re always happy to come back out if something pops up between visits.

We truly appreciate you being part of the Aptive family and look forward to continuing to provide you with reliable, top-quality service every time.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年6月4日

Hi Trey,

Thank you for sharing your experience with us. I’m really sorry to hear that things got off to such a disappointing start—we never want any part of your service with Aptive to feel like a hassle or leave you frustrated. You deserve a team that gets it right the first time and makes you feel confident in your choice to work with us.

I’d like to make sure your concerns are fully reviewed and addressed. If you're open to it, please reach out to us at socialmedia@goaptive.com with your service address so I can take a closer look at your account and personally follow up on next steps. We truly value the opportunity to make things right and learn from your feedback.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年5月30日

Hi Judith,

Thanks so much for the kind words! We’re proud to have such courteous and professional service professionals representing Aptive, and it’s awesome to hear they left a great impression. Your trust means a lot to us, and we’re so glad to have you as part of the Aptive family!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年5月30日

Hi Carlos,

Thanks so much for the kind words! We’re thrilled to hear you’re happy with the service. At Aptive, delivering excellent care and protection is what we’re all about. We’re grateful to have you in the Aptive family!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年5月28日

Hi Linda,

Thank you for your thoughtful review! We're so happy to hear that our consistent, thorough service and courteous service professionals have made a difference in keeping your home comfortable over the years. At Aptive, we take pride in providing not just effective treatments but also clear communication and respect in every visit. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and attention.

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年5月28日

Hi Lety,

Thanks so much for sharing this, and for being a part of the Aptive family! We're thrilled to hear Evan took the time to connect with you and provide the support you needed -- that's exactly the kind of care we aim to deliver. It's always our goal to be responsive, professional, and helpful every step of the way. If you ever need anything else, we're just a call or message away!

-Jasmine

Aptive Pest Control - Orlando からの回答

2025年5月27日

Hi there,

Thank you for your kind words! At Aptive, we’re passionate about providing customer service that truly makes a difference, and it’s great to hear we’re hitting the mark with you. We’re grateful to have you as part of the Aptive family and look forward to continuing to support you with care and attention every step of the way.

-Jasmine