Aptive Pest Control - San Antonio レビュー 179

Aptive Pest Control - San Antonio からの回答

5日前

Hi Cindy,

Thank you for sharing your concerns. We're sorry to hear that this was your perception of your experience with Aptive.

We take transparency seriously and strive to ensure that service agreements, pricing, and terms are clearly communicated before any enrollment is completed. We understand the importance of making informed decisions, especially for senior customers, and we would appreciate the opportunity to review the situation further. Please reach out to socialmedia@goaptive.com directly so we can learn more and ensure your concerns are properly handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年6月22日

Hi there,

Thank you for sharing your experience! We’re so glad to hear Alex provided such great service and took the time to listen to your concerns and address them thoroughly during the visit.

At Aptive, we take pride in making sure every service is personalized and responsive to what matters most in your home. We truly appreciate your trust in us, and we’ve got your pest concerns handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年6月15日

Hi Christina,

Thank you for sharing this wonderful feedback. It’s great to hear that having a familiar service professional made the process easy and stress-free, and that you felt comfortable communicating your concerns right away.

We’re especially glad he took care of both the inside and outside of your home thoroughly and that you were happy with the results. At Aptive, experiences like this are exactly what we aim for. We’ve got this handled, and we appreciate you trusting us to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年6月15日

Hi there,

Thank you for sharing this. We’re really glad to hear Richard took the time to clearly explain the service, worked efficiently, and provided documentation at the end of the visit.

We appreciate your trust in Aptive. We’ve got this handled, and we’ll keep making sure every visit is clear, efficient, and well documented.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年6月11日

Hi Darryl,

Thank you for sharing your experience with Aptive. We’re glad to hear your service professional arrived on time, was polite and professional, and completed the work efficiently.

We appreciate your trust in us and are happy to keep things handled so your home continues to receive reliable, timely care with every visit.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年6月2日

Hi Frank,

Thank you for taking the time to share this, and for being a long-time Aptive customer. We’re truly sorry for the significant delay, the lack of timely communication, and the frustration this caused after you had already set aside time for your appointment.

At Aptive, we aim for every visit to be fully handled with clear, proactive updates so you’re not left waiting or unsure about arrival timing. What you described, especially the missed communication and repeated delays, does not reflect the standard we strive to deliver.

We take this seriously and would like the opportunity to review your account and this service visit in detail so we can understand what went wrong and ensure it is properly addressed. Please reach out to socialmedia@goaptive.com directly so we can make this right and ensure your future service is handled much more reliably.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年6月3日

Hi Nora,

Thank you for the wonderful feedback! We’re so glad to hear every service professional who has visited your home has been courteous, helpful, and respectful, especially with your dogs and cat. It means a lot to know you’ve consistently had such a positive experience.

At Aptive, our goal is to make sure everything is handled with care, respect, and attention to your household’s needs so you and your pets feel comfortable throughout the service. We truly appreciate you choosing Aptive and taking the time to share your experience.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月29日

Thank you for taking the time to share such detailed feedback with us, Patricia. We appreciate hearing that your experience during the majority of your service was a positive one and that our team was able to meet your expectations for much of your time with Aptive.

At the same time, it’s disappointing to hear that the level of communication and service you had come to expect did not remain consistent, particularly regarding appointment notifications, treatment communication, and addressing your specific concerns. We understand how frustrating it can be when the experience changes after a long period of satisfactory service.

We’d like the opportunity to review the concerns you've raised, including the communication issues, treatment concerns, and questions surrounding your cancellation and account status, if that's something you'd be open to. Please email socialmedia@goaptive.com with your service address and any additional details you'd like to share so our team can take a closer look. We’d appreciate the chance to make sure your concerns are properly addressed!

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月21日

Hi there,

We really appreciate you taking the time to share this. It’s great to hear your service professional took the time to explain things clearly and made sure the job you needed was done right, that kind of follow-through really matters to us at Aptive.

We like keeping things simple and dependable for our customers, so it’s good to know your visit felt that way. You can always count on us to keep things handled with care and consistency each time we come out.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月20日

Thanks for taking a moment to bring this to our attention, Analise. It's really disheartening to hear about the lack of follow-up and the difficulty reaching someone for assistance, especially after feeling uncertain about what was completed during your recent service.

We understand how frustrating it is when communication breaks down and expectations around service aren’t clearly handled as expected, and we'd really like to help. If you’re open to it, please send your service address and any additional details to socialmedia@goaptive.com so the team can review your account and recent visits further. We're here for you!

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月19日

This is great to hear, Mike! It's wonderful to know that you feel the service is fairly priced and that breaking it down over time makes it feel more competitive. It’s also great to know the photo updates showing treatment areas were helpful and clear. We understand there’s some uncertainty around what’s included, and our team is always happy to clarify service details anytime. We truly appreciate you being a part of Aptive and look forward to handling your pest control needs for years to come!

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月21日

We appreciate you sharing this, Beth! It’s great to know the appointment was punctual and that the work was completed professionally and reliably. Your satisfaction means a lot to us, and our team here at Aptive looks forward to protecting your home from pests for years to come!

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月15日

Thank you for letting us know about this, Anna. We understand how frustrating it is when scheduling doesn’t reflect your availability, especially with a clearly communicated preference like being home after 5 PM.

We also hear your concern about needing appointments to be rescheduled and not wanting repeated scheduling issues moving forward. That’s something that should be accurately noted on your account and followed consistently.

We’ll ensure your preference for evening service is taken into account in future scheduling and reviewed for correction in your file. If you’d like us to double-check your upcoming appointment or make immediate adjustments, please contact socialmedia@goaptive.com with your service address so we can help get this corrected. We're here for you!

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月13日

Hi James,

Thank you for taking the time to share this kind feedback. We’re thrilled to hear your Aptive service professional stood out as one of the best of the best, that’s exactly the level of service we strive to deliver on every visit.

We truly appreciate your trust in Aptive, and we’ve got this handled on our end to keep that high standard going strong for you and your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月12日 に更新

Thanks for taking a moment to share this with us, Richard. We sincerely apologize for the inconvenience you've experienced with our notifications. We strive to ensure that our services are seamless and convenient for our customers, and it's clear that we fell short this time around.

We understand how important it is for you to have control over your appointment schedule, especially when dealing with concerns like ants, spiders, and scorpions inside your home. Please rest assured that we've got this handled. We are actively reviewing our notification system to ensure that our communications are reaching you effectively and in a timely manner.

Your experience is important to us, and we are committed to making improvements. If there is anything specific you would like us to address or if you have any further concerns, please feel free to reach out directly to socialmedia@goaptive.com, including your service address. We value your trust and are eager to provide you with the service you expect and deserve!

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月11日

It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月11日

Thank you for taking the time to share this, Craig. We’re sorry to hear that your recent treatment didn't meet expectations and that there were concerns about the setup and use of traps during the visit. We understand how important it is to feel confident that the work being done is both thorough and properly executed.

We appreciate you noting that you’ll be monitoring future visits, and we’d like the opportunity to review this service experience if you choose. When you have a moment to spare, please contact socialmedia@goaptive.com with your service address and any relevant details so we can take a closer look.

We appreciate you bringing this to our attention and hope to hear from you soon.

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月11日

We really appreciate your feedback, Greg! It's wonderful to hear you’ve experienced great customer service and quick responses whenever issues come up. Being reliable and attentive when something needs follow-up is very important to us, and it’s great to know that’s been your experience. We truly appreciate you choosing Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - San Antonio からの回答

2026年5月8日

Hi Carol,

Thank you for taking the time to share this feedback. I’m glad to hear Jesse arrived early and did a great job for your service visit, I’ll be sure to pass that along to him.

I also want to acknowledge your frustration around requesting morning appointments and still having service professionals arrive in the afternoon, especially after you’ve already reached out about it before. That kind of consistency matters, and I understand how disappointing it must feel when it hasn’t been reflected in your experience.

At Aptive, we aim to make scheduling dependable and straightforward so you can plan your day with confidence, because when your service is set up right, it should feel like it’s handled without the back and forth. I truly appreciate you bringing this to our attention again, and I’d encourage you to reach out so we can take a closer look and work on improving that consistency for you going forward.

-Jasmine, Aptive Care Team