Aptive Pest Control - Seattle レビュー 157

Aptive Pest Control - Seattle からの回答

1日前

Hi Suzanne,

Thank you for taking the time to share this feedback. We’re glad to hear Tony was able to quickly and effectively address your hornet concern and also take care of refilling the rodent traps around your home. That kind of responsiveness and attention to detail is exactly what we aim for at Aptive.

We appreciate you trusting us to handle these issues for your home. We’ve got this handled on our end, and we’re here whenever you need us again.

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

1日前

Hi Elaine,

Thank you for taking the time to share this, and I’m sorry for the frustration this caused. I can understand how disappointing it must have been to request a reschedule and then still have a partial service completed, especially with access limitations like your locked back gate.

At Aptive, we want every visit to be completed at the right time and in full alignment with your instructions, so what you described is not the experience we aim to deliver. We’ve got this handled from here, and we want to make sure your yard is fully taken care of as intended.

Please reach out to us directly at socialmedia@goaptive.com so we can review your service notes, confirm your requested scheduling, and get a follow-up visit set up to complete the areas that were missed.

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2日前

Hi there,

Thank you for the thoughtful feedback and for choosing Aptive! We’re really glad to hear Brian provided such a friendly, professional, and thorough service experience. We’ll be sure to pass along your kind words to him.

We also appreciate your perspective and support of our team. At Aptive, we aim to keep every home handled with care, consistency, and expertise, and it’s great to know Brian delivered that for you. We’re grateful for your trust and look forward to continuing to serve you!

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

3日前

Hi Mike,

We really appreciate you taking a moment to share this! It’s great to hear that Donna provided such thorough service and did a great job during her visit.

At Aptive, we take pride in making sure every home is handled with care, attention to detail, and consistency, so it means a lot to know Donna delivered that level of service for you. We’ll be sure to pass your feedback along to her.

Thank you for choosing Aptive and trusting us with your home!

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2026年5月7日

Hi Donna,

Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear the service was both professional and friendly during your visit.

That’s exactly the experience we aim to deliver every time, making sure your home is cared for with respect, clear communication, and attention to detail so everything is properly handled from start to finish. We appreciate your trust in Aptive, and we’re always here whenever you need us, we’ve got it handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2026年5月5日

Hi Polly and John,

We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear that Jr has been so helpful during your monthly service, especially when it comes to walking you through what he’s seeing and why specific recommendations are being made. Clear explanations and those photo updates can make a big difference in feeling confident about what’s happening around your home, and we’re glad that’s been your experience. We’ll be sure to pass this along to him. At Aptive, we believe in keeping things straightforward and transparent so you always feel like it’s handled with care, we’ve got this handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2026年5月4日

Hi there,

I’m really sorry to hear you’re dealing with yellowjackets again, especially after what happened to your husband. That’s absolutely concerning, and I can understand why you’d want this addressed quickly.

We want to make sure your request for traps is followed through on without delay, and I’d like to help get this properly checked and corrected in your account. If you can share your service address to socialmedia@goaptive.com, I can look into the notes from your last visit, confirm what was scheduled, and make sure we get the right solution in place as soon as possible.

At Aptive, situations like this need to be handled promptly and carefully, and we’ve got this handled so your home can feel safer and more comfortable again.

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2026年5月4日

Hi Merry,

We really appreciate you sharing this, thank you! It’s great to hear Junior took the time to listen, collaborate on a plan, and carefully address your pest concerns.

We’re also glad the arrival updates and service photos helped keep you informed throughout the visit. That transparency is a big part of how we make sure everything is handled the right way at Aptive.

Thanks for choosing Aptive, we’ve got it handled whenever you need us again!

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2026年5月1日

Hi Missy,

It’s great to hear the advance text helped you coordinate ahead of the visit and make things easier with your German Shepherd, that kind of timing really does make a difference. We’re also glad the photo updates gave you clear visibility into the work that was completed.

At Aptive, we aim to make every step feel handled with clear communication and care, so you always know what to expect and what’s been done at your home. Thank you for choosing Aptive and trusting us with your home, we truly appreciate you being part of our community.

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2026年4月30日

Thank you so much for taking the time to leave us a fantastic 5-star review, Todd! We are thrilled to hear that your experience with our team has been positive and that we've been able to communicate effectively with you. At Aptive, we pride ourselves on ensuring that every concern is expertly handled, and your feedback reaffirms the hard work we put into achieving that goal. It's always a pleasure to protect your home from unwanted pests, and we're grateful to have you with us!

-Alexis, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2026年4月30日

Hi there,

We really appreciate you taking the time to share this and for being with Aptive over the years. It’s great to hear our communication, detailed service reports, and no-pressure approach have stood out, and even better that you’ve seen such a noticeable reduction in ants and spiders. Our service professionals work hard to make sure everything is handled the right way, so you can feel confident in your home. Thanks again for choosing Aptive, we’re glad to have you as part of the Aptive family.

-Jasmine, Aptive Care Team

Aptive Pest Control - Seattle からの回答

2026年4月24日

Hi Kathy,

Thank you for sharing this, we really appreciate it. It’s great to hear you feel we’re doing a great job, that kind of feedback means a lot to us at Aptive and lets us know we’re on the right track.

We appreciate you choosing us, and if you ever need anything moving forward, we’ve got this handled.

-Jasmine

Aptive Pest Control - Seattle からの回答

2026年4月20日

Hi Dale,

Thanks for taking the time to share this and for being an Aptive customer. I’m really glad to hear your service professional was open and friendly, and took the time to answer your questions honestly and thoroughly. That kind of clear communication is something we truly value at Aptive because it helps you feel confident about what’s being done at your home.

We appreciate you recognizing that level of care, it’s exactly what we want every visit to feel like. At Aptive, we’ve got this handled, and that means pairing effective service with transparency and a team that’s willing to take the time to make sure you feel fully informed every step of the way.

-Jasmine

Aptive Pest Control - Seattle からの回答

2026年4月21日

Hi Brenda,

Thank you for sharing such thoughtful feedback, we really appreciate it. We’re glad to hear your early experience with Aptive has felt customer-focused and responsive, especially with the re-service support and proactive follow-ups. It’s also great to know the post-visit photos are adding extra clarity and peace of mind for you. We’ve got this handled, and we’re grateful you chose us, we’ll keep working to make sure you continue to feel supported and confident in your service every step of the way.

-Jasmine

Aptive Pest Control - Seattle からの回答

2026年4月20日

Hi Fred,

That sounds incredibly frustrating, and I can completely understand why you’d feel disappointed. Blocking out an entire day, especially with a rodent concern that requires attic access, and then having no one show up or communicate changes is not the experience you should have had with Aptive.

You should be able to rely on clear communication and dependable service windows, and it’s clear we didn’t get this handled the way we should have here. I also hear your concern about difficulty reaching a supervisor, that’s not the level of support we aim to provide.

We’d really like the chance to look into what happened with your scheduled visits and make this right. If you’re willing, please reach out to us at socialmedia@goaptive.com with your service address so we can review your account, identify where the breakdown occurred, and get things properly handled moving forward.

We appreciate you sharing this feedback, and we’re sorry for the time and inconvenience this has caused you.

-Jasmine

Aptive Pest Control - Seattle からの回答

2026年4月16日

Hi Richard,

Thank you for sharing this thoughtful feedback, I’m really glad to hear the spring services have been timely and effective during peak pest activity, and that the text updates and communication about any findings have been helpful for you. That’s exactly the kind of proactive experience we aim to deliver at Aptive.

We truly appreciate you trusting us with your home, and it’s great to know the service has felt friendly, efficient, and easy to stay informed on. That’s what we mean when we say we’ve got it handled, keeping you ahead of issues so you don’t have to worry about them.

-Jasmine

Aptive Pest Control - Seattle からの回答

2026年4月16日

Hi Patricia,

Thank you for the kind feedback, I’m really glad to hear you experienced good service and friendly people, that’s exactly what we aim to deliver at Aptive.

We truly appreciate you trusting us with your home, and it means a lot to know the visit felt positive and easy. That’s what we mean when we say we’ve got it handled.

-Jasmine

Aptive Pest Control - Seattle からの回答

2026年4月14日

Hi RJ,

Thanks for taking the time to share your experience. I’m glad to hear things have been pretty good, but I’m sorry to hear you’re still dealing with fleas, ants, and rodents. That’s definitely not what we want for you with Aptive.

We want your service to fully take care of the problem, and when pests are still showing up, that tells us we need to take a closer look. We’ve got this handled, and we’d appreciate the chance to review your account and schedule a follow-up so we can address those issues more thoroughly.

If you can, reach out to us at socialmedia@goaptive.com with your details so our team can get this corrected for you.

-Jasmine

Aptive Pest Control - Seattle からの回答

2026年4月13日

We really appreciate you taking the time to share your experience, Walt! It’s great to hear that our service professionals have been consistently friendly and thorough when caring for your home. That kind of service is exactly what we aim to provide.

We also appreciate you pointing out the communication issue regarding your appointment. Clear and timely notifications are important, and your feedback helps highlight where we can improve that experience.

Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!

-Alexis

Aptive Pest Control - Seattle からの回答

2026年4月9日

Thank you for taking the time to share this kind feedback with us, K! We’re glad to hear you’ve had a positive experience and that the team has been polite, helpful, and thorough during your service. We truly appreciate you being part of the Aptive neighborhood and sharing your thoughts with us!

-Alexis