Aptive Pest Control - Tampa レビュー 131

Aptive Pest Control - Tampa からの回答

1日前

Hi Neal,

Thank you for taking the time to share your experience. We're truly sorry for the repeated scheduling issues you encountered. Being left waiting without updates or experiencing missed appointments is frustrating, and we understand why this led you to cancel your service. This is not the level of communication or reliability Aptive strives to provide.

We sincerely appreciate the opportunity you gave us, and we're sorry we didn't earn your confidence. Your feedback has been shared because it highlights areas where we need to improve, particularly around scheduling and communication. We wish you all the best moving forward, and if you ever decide to give Aptive another chance, we'd welcome the opportunity to provide the experience you should have received from the start.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年6月22日

Hi Shirley,

Thank you for sharing your experience! We’re glad we were able to help with a same-day emergency treatment when you needed it most, and that our service professionals continue to deliver friendly, professional, and knowledgeable service.

At Aptive, we know pest issues can come up unexpectedly, so we’re always focused on being responsive while still providing thorough, reliable care. We truly appreciate your trust in us, and we’ve got your pest concerns handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年6月3日

Hi Sharon,

Thank you for your feedback! We’re glad to hear you’re happy with the edging and overall service.

At Aptive, our goal is to make sure every detail is handled in a way that matches your expectations, so we appreciate you sharing your preference on the mowing height. That said, it looks like this review may have been left for the wrong company, as Aptive provides pest control services rather than lawn mowing.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年6月2日

Hi Randy,

Thank you for taking the time to share this. We’re sorry to hear about the frustration you experienced with scheduling and billing, that’s not the level of clarity or consistency we want for any Aptive customer.

At Aptive, we aim for every visit and charge to be clearly communicated and fully handled without confusion. What you described falls short of that standard, especially around your availability and scheduling. Please reach out to socialmedia@goaptive.com directly so we can review your account in detail and work toward a proper resolution.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年6月1日

Thank you for sharing this with us, Stephanie. It’s disappointing to hear that you felt the quality of service was inconsistent and that some treatments did not meet your expectations. We'd really appreciate the opportunity to review the details of your account and better understand what happened. If you're open to it, please email us at socialmedia@goaptive.com with your service address and any additional information you'd like to share so our team can handle this with the care you deserve.

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年6月1日

It’s really disheartening to hear how frustrating this experience has been, especially after reaching out about continued mosquito, ant, and general pest activity and expecting follow-up treatments to take place.

We’d like the opportunity to review your account details, including the service history, appointment concerns, mosquito stations, and service agreement terms. Please email socialmedia@goaptive.com with your service address and any additional details you’d like us to look into. We are here to help in any way we can!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月27日

Thank you for sharing your feedback with us, Maria. We can understand why it would be concerning to still have multiple wasp nests around your home, especially if nest removal was part of your previous treatments. When you have a moment, please email socialmedia@goaptive.com with your service address and any additional details about the wasp activity so our team can review your service and assist in any way we can!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月18日

Thanks for the kind feedback, Janice! We’re really glad to hear the team has made your treatments such a positive experience and that you’ve been happy with the support in keeping your pest concerns under control. We truly appreciate your choosing Aptive and your trust in our team to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月19日

It's wonderful to hear that the communication, reliability, and results have all met your expectations, from the service updates to arriving as scheduled and keeping your home protected against pests, Carrie! Our team works hard to make the entire experience smooth and dependable, and we truly appreciate you being a part of Aptive and trusting us to handle your needs.

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月21日

Thanks for taking a moment to share this with us, Jon! We’re so glad to hear Christian was friendly, communicated clearly, and took the time to listen to your concerns while making sure everything was handled with care. That kind of attentive, reliable service is exactly what our team strives for, and we're grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月11日

Thank you for taking the time to share this with us, Brent. We’re glad to hear you’ve had positive interactions with both the service professionals and customer service team, but we’re sorry to hear your overall experience has been frustrating and that aspects of scheduling and internal processes haven’t felt customer-friendly.

We understand how important it is for appointment windows to feel reasonable and for feedback processes to feel fair and not overly tied to individual visits in a way that creates pressure. We also hear your broader concerns about how these systems impact both customers and service professionals.

If you’d like this formally reviewed, you’re welcome to contact socialmedia@goaptive.com with your service address and any relevant details so we can take a closer look at your experience and help where we can. We're here for you!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月6日

We appreciate you taking the time to share your feedback regarding your concerns regarding communication and service expectations, Stanley.

If you’d like us to review your service details further, please contact us at socialmedia@goaptive.com with your service address and any additional information you’d like included. That will allow us to take a closer look and ensure everything is handled to your satisfaction. We're here to help!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月5日

Thank you for sharing this with us, Andy. I understand how frustrating it is when expectations around pricing and what’s included don’t feel fully transparent. That’s something we can take a closer look at so your concerns are properly reviewed, and your account details are clear moving forward.

If you’re open to it, please email socialmedia@goaptive.com with your service address and any specifics you’d like us to look into so we can help. We're here to help in any way we can!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月5日

We’re really glad to hear you’ve had a positive experience with our service and staff, and that professionalism stood out during your treatments! We appreciate your feedback and your trust in Aptive to handle your pest control needs with the high level of care you deserve!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月4日

Hi Richard,

We really appreciate the A++++ review, thank you for taking the time to share that! It’s great to know your experience with Aptive stood out in such a positive way.

We work hard to make sure every visit is smooth, effective, and handled with care from start to finish, so feedback like this truly means a lot. Thanks for choosing Aptive, we’ve got it handled whenever you need us again!

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月4日

Hi there,

I can understand why this would be incredibly frustrating, especially when you’re dealing with something as serious as termites. Having multiple appointments changed or marked incorrectly, and then needing to call in for updates instead of being proactively contacted, is not the experience we want you to have with Aptive.

Termite concerns require clear communication, consistency, and urgency, and I hear your concern about the delay and confusion around coverage and staffing. I’d like to take a closer look at your account, the service history, and what happened with those appointments so we can understand exactly where things went wrong and make sure it’s properly addressed.

If you’re open to it, please reach out to socialmedia@goaptive.com with your service address so we can review everything in detail and work toward getting this fully handled the right way for you.

At Aptive, situations like this should always feel clearly communicated and handled with urgency, especially when it involves termites, and I’d appreciate the chance to help make that right.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年4月29日

Hi Mary,

We really appreciate you taking the time to share this, thank you. It’s great to hear our team made a positive impression with both politeness and efficiency, that balance is exactly what we aim for on every visit.

At Aptive, we want every service to feel like it’s handled smoothly from start to finish, and it’s always encouraging to hear when that shows through in the field. Thanks for choosing Aptive and being part of our community.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年4月27日

Hi Colleen,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear your service has been consistently on time, communicative about arrivals, and doing a great job overall. That’s exactly the kind of reliability we aim for at Aptive.

We focus on making sure everything is handled smoothly from scheduling to service completion, so you always know what to expect and feel confident in the care of your home. Thank you for choosing Aptive, we’ve got this handled for you.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年4月20日

Hi there,

Thanks for taking the time to share this, I’m really sorry this visit felt incomplete. If the lanai wasn’t serviced as expected and there wasn’t any clear indication the service professional had been there, I can understand why that would be disappointing.

At Aptive, part of our commitment is making sure every area included in the service is properly treated and that you feel confident the job was fully handled. What you described doesn’t reflect that standard, and we want to take a closer look.

If you’re open to it, please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and follow up on this specific service. We’d like the chance to correct this and make sure your next visit is handled more thoroughly and clearly.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年4月16日

Hi John,

Thank you for sharing your feedback. I understand how frustrating it can be to still see ant hills and spiders shortly after a visit, and we appreciate you bringing this to our attention. At Aptive, our goal is to make sure concerns like this are properly handled.

Please feel free to reach out to us at socialmedia@goaptive.com so we can take a closer look at your account and help arrange a follow-up service if needed. We also appreciate you sharing your thoughts about the billing timing, feedback like this helps us continue improving the experience for our customers.

-Jasmine