Aptive Pest Control - Tampa レビュー 121

Aptive Pest Control - Tampa からの回答

3日前

Thank you for taking the time to share this with us, Brent. We’re glad to hear you’ve had positive interactions with both the service professionals and customer service team, but we’re sorry to hear your overall experience has been frustrating and that aspects of scheduling and internal processes haven’t felt customer-friendly.

We understand how important it is for appointment windows to feel reasonable and for feedback processes to feel fair and not overly tied to individual visits in a way that creates pressure. We also hear your broader concerns about how these systems impact both customers and service professionals.

If you’d like this formally reviewed, you’re welcome to contact socialmedia@goaptive.com with your service address and any relevant details so we can take a closer look at your experience and help where we can. We're here for you!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月6日

We appreciate you taking the time to share your feedback regarding your concerns regarding communication and service expectations, Stanley.

If you’d like us to review your service details further, please contact us at socialmedia@goaptive.com with your service address and any additional information you’d like included. That will allow us to take a closer look and ensure everything is handled to your satisfaction. We're here to help!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月5日

Thank you for sharing this with us, Andy. I understand how frustrating it is when expectations around pricing and what’s included don’t feel fully transparent. That’s something we can take a closer look at so your concerns are properly reviewed, and your account details are clear moving forward.

If you’re open to it, please email socialmedia@goaptive.com with your service address and any specifics you’d like us to look into so we can help. We're here to help in any way we can!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月5日

We’re really glad to hear you’ve had a positive experience with our service and staff, and that professionalism stood out during your treatments! We appreciate your feedback and your trust in Aptive to handle your pest control needs with the high level of care you deserve!

-Alexis, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月4日

Hi Richard,

We really appreciate the A++++ review, thank you for taking the time to share that! It’s great to know your experience with Aptive stood out in such a positive way.

We work hard to make sure every visit is smooth, effective, and handled with care from start to finish, so feedback like this truly means a lot. Thanks for choosing Aptive, we’ve got it handled whenever you need us again!

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年5月4日

Hi there,

I can understand why this would be incredibly frustrating, especially when you’re dealing with something as serious as termites. Having multiple appointments changed or marked incorrectly, and then needing to call in for updates instead of being proactively contacted, is not the experience we want you to have with Aptive.

Termite concerns require clear communication, consistency, and urgency, and I hear your concern about the delay and confusion around coverage and staffing. I’d like to take a closer look at your account, the service history, and what happened with those appointments so we can understand exactly where things went wrong and make sure it’s properly addressed.

If you’re open to it, please reach out to socialmedia@goaptive.com with your service address so we can review everything in detail and work toward getting this fully handled the right way for you.

At Aptive, situations like this should always feel clearly communicated and handled with urgency, especially when it involves termites, and I’d appreciate the chance to help make that right.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年4月29日

Hi Mary,

We really appreciate you taking the time to share this, thank you. It’s great to hear our team made a positive impression with both politeness and efficiency, that balance is exactly what we aim for on every visit.

At Aptive, we want every service to feel like it’s handled smoothly from start to finish, and it’s always encouraging to hear when that shows through in the field. Thanks for choosing Aptive and being part of our community.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tampa からの回答

2026年4月27日

Hi Colleen,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear your service has been consistently on time, communicative about arrivals, and doing a great job overall. That’s exactly the kind of reliability we aim for at Aptive.

We focus on making sure everything is handled smoothly from scheduling to service completion, so you always know what to expect and feel confident in the care of your home. Thank you for choosing Aptive, we’ve got this handled for you.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年4月20日

Hi there,

Thanks for taking the time to share this, I’m really sorry this visit felt incomplete. If the lanai wasn’t serviced as expected and there wasn’t any clear indication the service professional had been there, I can understand why that would be disappointing.

At Aptive, part of our commitment is making sure every area included in the service is properly treated and that you feel confident the job was fully handled. What you described doesn’t reflect that standard, and we want to take a closer look.

If you’re open to it, please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and follow up on this specific service. We’d like the chance to correct this and make sure your next visit is handled more thoroughly and clearly.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年4月16日

Hi John,

Thank you for sharing your feedback. I understand how frustrating it can be to still see ant hills and spiders shortly after a visit, and we appreciate you bringing this to our attention. At Aptive, our goal is to make sure concerns like this are properly handled.

Please feel free to reach out to us at socialmedia@goaptive.com so we can take a closer look at your account and help arrange a follow-up service if needed. We also appreciate you sharing your thoughts about the billing timing, feedback like this helps us continue improving the experience for our customers.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年4月13日

Hi Robin,

Thanks for taking the time to share this, we really appreciate the feedback. I’m sorry to hear the timing of the visit felt unexpected or like it wasn’t properly communicated.

At Aptive, we never want a service visit to feel “sneaky” or out of the blue. We aim to make sure you’re clearly informed ahead of time so you can feel prepared and comfortable with every appointment.

We’d really like the chance to look into this and make sure your communication preferences are fully handled the right way going forward. Please reach out to us at socialmedia@goaptive.com so we can review your account and help improve your experience.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月27日

Hi Brenda,

Thank you for sharing your experience! I’m thrilled to hear your service professional has been thorough, communicative, and attentive to your concerns. We’re especially glad our environmentally friendly approach gives you peace of mind, particularly living near a river.

At Aptive, we take pride in making sure every service is fully handled, from carefully addressing your needs to using treatments that are safe and effective. We truly appreciate you choosing Aptive and being part of our neighborhood. You can always count on us, we’ve got it handled!

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月23日

Hi Vita,

Thank you for sharing your experience! We’re thrilled to hear that Javier delivered excellent service and made a positive impression.

At Aptive, we take pride in making sure every visit is thorough, professional, and handled the right way. We appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月23日

Hi Raquel,

Thank you for sharing your experience! We’re thrilled to hear that Luis consistently provides thorough and kind service for both the exterior and interior of your home.

At Aptive, we take pride in making sure every visit is handled with care and professionalism, and it’s wonderful to know Luis delivers on that promise. We truly appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月23日

Hi Mercy,

Thank you for your kind words! We’re glad to hear you’re pleased with our service. At Aptive, we make sure every job is handled carefully and thoroughly so you can enjoy a protected home with confidence. We appreciate you trusting us, we’ve got this handled!

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月9日

Hi Danijela,

Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, as it’s always our goal at Aptive to provide thorough and effective service for every home we visit.

We take concerns like yours seriously and want to make sure any issues are fully addressed. Our service professionals document treatments to ensure consistency and accountability, but it’s clear that in your case we fell short of meeting your expectations.

If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can review your account, address any outstanding concerns, and work to make things right. Your feedback helps us improve, and we appreciate you taking the time to share it.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月9日

Hi Ken,

Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professionals have been attentive to your concerns.

At Aptive, we take pride in providing thorough, reliable, and personalized pest control while ensuring our customers feel heard and supported. We truly appreciate you being part of the Aptive family and for trusting us to keep your home comfortable and protected.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月6日

Hi Kymberly,

Thank you for sharing your feedback! We’re thrilled to hear that the Aptive service professional who visits your home is both efficient and friendly. Providing thorough, attentive service while making sure our customers feel comfortable is always our goal. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月5日

Hi Rod,

Thank you so much for sharing your experience! We’re thrilled to hear that our Aptive team was able to identify and treat the midge issue effectively, and that your peace of mind has been restored. Taking the time to understand each customer’s unique situation and providing the right solution is exactly what we strive for. We’ll be sure to pass your kind words along to the team, and we truly appreciate you trusting Aptive to protect your home.

-Jasmine

Aptive Pest Control - Tampa からの回答

2026年3月4日

Hi Walter,

We’re thrilled to hear that Christalye provided proactive, customer-focused service. At Aptive, we take pride in having service professionals who listen carefully and respond effectively to pest concerns, and it’s wonderful to know that she helped address your ant issue. Thank you for trusting Aptive to protect your home, and we look forward to continuing to provide attentive, high-quality service.

-Jasmine