Aptive Pest Control - Toledo レビュー 76

Aptive Pest Control - Toledo からの回答

2026年5月6日

Hi Barb,

We really appreciate you taking the time to share this. At Aptive, we know how important it is to feel heard and confident in the service being provided, so it’s great to hear your service professional took the time to address your concerns, show courtesy, and provide photo updates of the work completed. That level of transparency is exactly what we aim for.

Thanks for choosing Aptive, we’ve got this handled and we’re glad to be taking care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Toledo からの回答

2026年4月24日

Hi Tima,

Thank you for sharing this, we really appreciate it. It’s great to hear your service professional was friendly and provided helpful advice, that combination is exactly what we aim for at Aptive to make sure you feel supported and informed about your home.

We’re glad you had a positive experience, and if you ever need anything moving forward, we’ve got this handled.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年4月16日

Thank you so much for your wonderful review, Patricia! It's great to hear that you're satisfied with our service and that our team is attentive to your questions and concerns. We always strive to keep our customers informed and ensure they have a positive experience. If you ever need anything or have more questions, please don't hesitate to reach out. We're grateful you've chosen Aptive to handle your pest control needs!

-Alexis

Aptive Pest Control - Toledo からの回答

2026年4月14日

Hi Debra,

Thank you for sharing your feedback! We’re glad to hear you feel we do a good job with your service.

At Aptive, we really appreciate your trust and support. Our goal is to make pest control simple, reliable, and consistent so you can feel confident knowing your home is in good hands, because we’ve got it handled. Thanks again for choosing Aptive!

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年4月14日

Thank you for your wonderful feedback, Larry! It's great to hear that you're pleased with our service. Your satisfaction is our top priority, and we're so glad we're meeting your expectations. We'll continue to work hard to maintain the high standards you appreciate. If you ever need anything else, please don't hesitate to reach out. We appreciate your trust in Aptive to handle your pest control needs!

-Alexis

Aptive Pest Control - Toledo からの回答

2026年4月10日

Hi Betty,

Thank you for taking the time to share this detailed feedback! We’re really glad to hear your experience with Aptive has been positive and that our team has been on schedule, professional, and proactive about checking in on your needs.

It’s also great to know the photo updates are helpful, we want you to feel confident that everything is being clearly documented and your pest concerns are fully handled each visit. We appreciate you being part of the Aptive neighborhood, and we’re always here if you need anything between services.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年4月10日

Hi Joe,

Thank you for taking the time to share this! We’re glad to hear our service professional communicated clearly, was polite, and took the time to check in on your specific needs during your visit with Aptive. That kind of professionalism and respect for your home is exactly what we aim for. We work hard to make sure every visit is thoughtful, effective, and that your pest concerns are fully handled, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年4月6日

We really appreciate you taking the time to share your experience with us, Gary! It’s great to hear that Aiden kept you informed with his arrival text, showed up on time, and took the time to check in with you before and after the service. That kind of clear communication, attentiveness, and professionalism really helps ensure a smooth visit, and we’re glad he made such a positive impression. It's always a pleasure to treat your home, and we're grateful to have you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Toledo からの回答

2026年4月3日

Hi Monte,

Thank you for sharing your experience! We’re glad to hear that our communication and service updates are keeping you informed. At Aptive, we strive to make sure every step of the process is clear and that your home is properly handled from start to finish.

We appreciate you trusting Aptive and for being part of the neighborhood we’re proud to serve.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年4月1日

We really appreciate you sharing your feedback, Barb! It’s great to hear you’ve had a positive experience with both the effectiveness of the service and the professionalism of our service professionals. Providing a pleasant experience for your home is always our goal, and we’re glad that came through for you. Thanks for being the best part of Aptive!

-Alexis

Aptive Pest Control - Toledo からの回答

2026年3月19日

Hi there,

Thank you for sharing your experience! We’re glad to hear that our ongoing treatments are helping you feel more at ease with common insects. Keeping your home protected and every detail handled is exactly what we aim for at Aptive.

We appreciate you choosing Aptive and being part of our neighborhood. If there’s ever anything more you need, you can trust that we’ve got this handled.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年3月10日

Hi Denise,

Thank you for sharing your experience! We’re glad to hear that signing up was simple and that our regular treatments and flexible approach are meeting your needs. At Aptive, we strive to provide reliable, thorough, and hassle-free pest control, including returning to apply extra treatments when necessary. We truly appreciate you choosing Aptive to help protect your home!

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年3月9日

Hi Nelson and Carmen,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that our service has been effective and that our team was friendly and knowledgeable.

At Aptive, we take pride in providing thorough and reliable pest control while ensuring our customers feel supported and informed. We truly appreciate you being part of the Aptive family and thank you for trusting us to keep your home comfortable and protected.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年3月6日

Hi Jose,

Thank you for sharing your feedback! We’re thrilled to hear that you had an excellent and professional experience with Aptive. Providing attentive, reliable service and ensuring our customers feel supported is always our goal. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年3月5日

Hi Heidi,

Thank you for taking the time to share such a detailed review. It’s clear you put a lot of effort into explaining what happened, and we appreciate the opportunity to address it.

What you described with the missed communication, the incorrect photos, the follow up scheduling issues, and the confusion around the billing plan is not the experience Aptive strives to provide. Having to repeatedly call just to get clarity on services or appointments would be frustrating for anyone, and we understand why this situation left you feeling upset.

We’re glad to hear that Justin provided such a great experience during the visit he completed, and we appreciate you recognizing both him and the supervisor who worked with you to help make things right. Our service professionals work hard to deliver thorough treatments, and it’s always great to see that acknowledged.

That said, the concerns you raised about missed notifications, incomplete service visits, and confusion around the payment structure are important and deserve a closer look. Our goal is always to be transparent about how the plan works and to communicate clearly before each visit so you know when service is happening and what was completed.

Please reach out to us at socialmedia@goaptive.com so we can review your account with you directly and make sure everything from the billing plan to the services performed is fully clarified and addressed. We want to make sure your concerns are properly resolved and that your experience with Aptive is a better one moving forward. Thank you again for bringing this to our attention.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年3月5日

Hi Tom,

Thank you for sharing your feedback! We’re thrilled to hear that our Aptive service professional was helpful, polite, and informative while assisting with your mouse concern. Even without remembering her name, it’s wonderful to know she made such a positive impact. We’ll be sure to pass along your kind words, and we truly appreciate you trusting Aptive to protect your home and address your pest concerns.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年3月3日

Hi Ernest,

Thank you for sharing your experience! We’re thrilled to hear that your pest control specialist provides timely, professional service while adapting the treatment plan as needed. At Aptive, we take pride in being thorough, flexible, and respectful of our customers’ homes, so it’s wonderful to know that our efforts have made a positive impact.

We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, effective, and professional pest control for your home.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年2月25日

Hi Guy,

Thank you for sharing your experience! We’re thrilled to hear that our team’s professionalism and attentive service have helped keep your home protected. At Aptive, we take pride in providing thorough, courteous, and effective service from start to finish, and it’s wonderful to hear that our efforts have made a positive impact. Your feedback means a lot, and we truly appreciate you choosing Aptive to protect your home.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年2月13日

Hi Frank,

Thank you for sharing your experience and for recognizing the service professional’s punctuality, politeness, and thorough care. We’re glad to hear those parts of your visit reflected the level of service we aim to provide at Aptive.

We also appreciate your honest feedback regarding billing during months when service may not be performed. We understand how that can feel confusing or frustrating, and your perspective is important. Our goal is always to be transparent about how our service plans are structured while making sure customers feel they’re receiving clear value and support throughout the year.

Thank you again for taking the time to share both the positives and your concerns. It truly helps us continue improving the experience we provide.

-Jasmine

Aptive Pest Control - Toledo からの回答

2026年1月30日

Hi Jane,

Thank you for taking the time to share your experience. We’re thrilled to hear that Vincent did a great job and took the time to explain everything he was doing. Clear communication and thorough service are exactly what we aim for at Aptive.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home. Thanks again for your feedback, it means a lot to our team!

-Jasmine