Aquastrong レビュー 22

I ordered a sand filter pump but didn’t realize it would only handle 9000 gallons until after it was delivered and said this on the box. I contacted customer service to exchange with a larger pump and that’s when I found out they have the specs on their website. It was not in a clear place and I did not see it until I looked deeper. Regardless, the customer service team helped make it right and apologized for the confusion caused by the specs not being easy to see. They definitely redeemed themselves and I hope I never need another pump but if I do I would not hesitate to order from Aquastore again. Thanks for the help!

Excellent customer service and also an excellent pump. I had some voltage drop issues with the 120V sewage grinder pump due to my long length of wire feed. The service team helped me troubleshoot and recommended their 220V version which works perfectly. It pumps at the stated volume. The pump is cast iron, heavy duty, and looks built to last! I've only had it in operation 2 days, but I am very happy with the pump and especially the customer service team!. If you need a pump, do not hesitate to try this company.

I was looking at a pump and want to see total in cart. I accidentally hit buy and o called the number on their site. It was rerouted to another company. I went on chat and explained what happened. They told me my order was cancelled and would not shipped. 24 hours after the order was cancelled it was shipped and charged to my account

Quick in their responses back to me. I am very happy with them and can't wait to get my heater hooked up and running.

The AquaSmart 45 booster pump has been exceptional. The water pressure across the entire house and detached garage is now perfectly regulated by the AS 45 pump which is a big improvement from our previous booster pump. The new pump is also incredibly quiet!! Very impressive. Lastly, the AquaStrong customer service was literally some of best service I've experienced. They answered our questions thoroughly and even helped us troubleshoot when we initially installed the pump.

Very well packed. Did have trouble getting it out. There was a black net inside?, but it went together easily. I installed it on the pool cover easily and plugged it in....the outdoor plug did not pop as it did with the other one(same type model) which I had been using for 6+ years. we have no rain lately, so I can't give you a run down on that.

Still have not received my pump. I was told Feb. 5th, now it is the 8th. and don't have a delivery date. The rating might go down if I don't receive the pump soon.
I did receive the pump a few days late, but all is good now!

fast shipping as described

Quick ordering, quick delivery, good product.

The pump is of much higher quality than the one it is replacing. The parts supplied give much flexibility. I wasn't expecting the pump to include Teflon tape for the connections.

I called the manufacturer for some advice and all I got was a recording. I left a message, but no one ever called me back, which is pretty poor customer service.

We have a 24-foot above-ground pool, and this heater has been great at taking the chill off. I added a dome cover, which has helped the heater work even more efficiently.

The pool heater does a great job and was easy to set up. However, the programming directions aren't written very well, and when I tried calling tech support for help, they never called me back.

I want to start by saying the actual pump itself is great *SO FAR*. The filter tank and fittings are what I have a problem with. I bought this 3/4 HP 115v pool pump because my last one was too small for my pool and it stopped working altogether after 2 years. I hook up all the connections and adapters to my already existing flexible tubing already on my pool because the adapters fit and I open all the lines and start the pump and the connections are just leaking like crazy. So I stop the pump, close the lines and re fit every connection with the plumbers tape it comes with. Start it again, and one of the connecting adapters pops off entirely. There is a spare left so I take that one off and put the spare on and connect it. Open all the lines and start the pump AGAIN and the connection between the top 6 way valve and the filter tank starts leaking. I go to unscrew the screw that holds that top part together and the screw straps. I realize that all these connections are made of cheap plastic and dont seal properly. Terrible terrible craftsmanship. Now I have a perfectly good pump and a filter tank that is useless because I cant get the screw off because it stripped and won't turn. Thankfully the filter tank of my last pump was perfectly fine and I just put the tank back and the pump works fine with it. But this product is definitely not worth what I paid for it. I would not buy and would not recommend to anyone else.

I noticed this pump's motor is much more powerful than my old one, which is great. But, I was pretty disappointed when the "stainless steel" tank and motor mount turned out to be magnetic, not stainless at all.

I installed this pump, and while it started up fine, it kept cycling on and off and wouldn't hold pressure, even with the cabin valve closed. The instructions were almost useless, offering no help with pressure settings. After putting in a lot of time and effort, I'm sending it back for a refund - it was a huge disappointment.

Pool pump went out while under warranty, company refuses to honor warranty.
They ask for details ,which they ignore, 2 attempts.
DO NOT BUY

Bought this 3 hp pool pump 4-22-25, nice pump and installed fairly easy. The problem is the built-in timer, which the manufacturer was aware of, gains about twenty minutes a day. This causes problems with my chlorine generator, water flow stops, chlorine generator still running. Reached out to company, said they would send new control panel. It is now 5-27-25, no panel, lots of excuses. wouldn't recommend this product.

I brought a pool pump that i thought was hardwire to plug directly to the pool timer. The pool pump i received was fitted with a plug to plug directly to an outlet which i do not have by the pool pump. I immediately e-mailed the company to start the return process and from the 1st e-mail they responded by telling me that they can not accept the return because it was opened and used. I responded to their e-mail by telling them that did open it which it what anyone would do to make sure what i brought was in the box, but that i did not use it because it would not connect to my pool pump connection which is supposed to be hardwire. Their response to my e-mail was that they can not accept the return because i opened it and that i need to sell it 2nd hand in the market. I responded to that e-mail stating their policy says that there is a 20% restocking fee which i will gladly pay and the shipping. They responded saying it's my issue and to sell it 2nd hand in the market. They have stopped responding to my e-mail so i got my credit card company involved so that i can get refunded what i'm supposed to get after paying the restock fee. I have all the e-mails saved just incase the company tries to say i'm lying. I have brought another pool pump, but also talked with 3 other companies which all agree that what aquastrong is doing is completely wrong. If anyone is reading this review i urge you to strongly reconsider purchasing anything from this company and buy it from a reputable company instead. You would save yourself the headache, this company does not care about the customer all they care about is your money and once they have it you are stuck with whatever you purchased. I have what i'm going thru can save you from the same drama i am going thru. To the consumer reading this have a good day. TO AQUASTRONG IF YOU ARE READING THIS YOU GOT TO DO BETTER AS A COMPNAY.

Setup was super easy - took me just minutes, really straightforward. Plugged it in and it started pumping, just like it said. Works great.